My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,986 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, as usual, and staff always very helpful”

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Posted 7 years ago

Very many thanks for your review and kind words Diana, it is a pleasure to assist you. Thank you so much for shopping at My Doll Best Friend.

Posted 7 years ago

“I did order from your site. Everything came fast and perfectly.”

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Posted 7 years ago

Thank you! Thanks also for your email enquiry about another product which we've responded to. If you have any further queries just let us know! Thanks, Lucie

Posted 7 years ago

“Did you find what you were looking for? Yes and No. I wanted to look for some Kidz-n-Cats dolls then ended up with some other dolls. Did you find the website visually appealing? Yes. But if we can see whether which dolls are available "in stock" that would make it easier and more convenient. Was the checkout page easy to use? Super easy! Some more things to share: 1. The prices of the dolls are very reasonable to compare with some other websites (in London). 2. Good service and quick response. 3. This is the shipping fee from other website "Shipping of one doll to Australia would cost £18.00 and two dolls would be £27.00, three dolls would be £37.00". It would be GREAT if mydollbestfriend.co.uk offers this same fee. Thank you.”

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Posted 7 years ago

Thank you for your review Willow, it is helpful to us to read all your comments. Glad you found some lovely dollies. What we do is just list dolls that are in stock and any that can be pre-ordered on our pre-order form. Out of stock products aren't visible - unless you can pre-order them. We take on board your shipping idea for advance pricing. We can do this. We offer several shipping services so to keep it simple we might just list our economy services. So pleased to read the checkout page was simple and you loved our prices compared to other websites. Thanks very much for your review! Maxine

Posted 7 years ago

“Their prices were excellent. Even with shipping the dolls cost less than on other sites.”

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Posted 7 years ago

Many thanks for your review Becky, and delighted that we're staying ahead with our keen pricing.

Posted 7 years ago

“Very sympatic customer contact and fast delivery! Perfect”

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Posted 7 years ago

Many thanks for your review Martina. Any time you need help, please send us an email and we'll do what we can.

Posted 7 years ago

“Fast and easy transaction, I would recommend My Doll Best Friend to friends.”

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Posted 7 years ago

Thank you for your review James, and your kind recommendation of My Doll Best Friend.

Posted 7 years ago

“Great company. Shipping is fast and they keep you informed on everything. Packaging was great and it was easy to find what I wanted and to place my order. The site is colourful and easy to navigate and I will be ordering from again. Five star company.”

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Posted 7 years ago

Hi Briony, We could be more delighted with your review giving us 5 stars. Much appreciated, from the whole team at My Doll Best Friemd.

Posted 7 years ago

“Love this shop. Large variety to choose from and I love their shop exclusives. I have just purchased their Gotz Rosie doll. I shopped using my iPad and found the whole experience quick and easy. Rosie was despatched in a timely manner and arrived in good order and within the timeframe advertised here in Australia. I did pay the extra for priority shipping. Will shop here again and definitely recommend.”

My Doll Best Friend 5 star review on 24th August 2017

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Posted 7 years ago

“Great variety of products and quick service. Shipping very overpriced though.”

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Posted 7 years ago

Thanks for your feedback Anna. Please take another look at our shipping prices, which we've made explicit to help customers. We offer economy shipping and express courier: perhaps you are referring to our express courier, which is very competitive if you compare like for like, but of course is more expensive than economy, which typically takes longer to arrive. Here you will find shipping prices for economy and express courier for shipping a standard 45-50cm Gotz Precious Day or Happy Kidz doll to all the countries around the world that we ship to. It is updated throughout the year, keeping changes of any new services that become available to us, and any relevant price changes. Here's the list: https://www.mydollbestfriend.co.uk/delivery-returns Glad you find a great variety of dolls to choose from; we are delighted to offer a well stocked wide range of dolls and brands to our customers.

Posted 7 years ago

“I found what I wanted and you helped me a lot.”

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Posted 7 years ago

“Excellent delivery service with text to keep me advised. Kitty is beautiful and her clothes are lovely. Very pleased with her.”

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Posted 7 years ago

“Great selection of dolls and clothing, helpful and friendly customer services, prompt delivery. Excellent service.”

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Posted 7 years ago

“Great service, answers any questions and very quick delivery. Always a pleasure to shop.”

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Posted 7 years ago

“Good customer service.”

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Posted 7 years ago

“My Monica, We Girls doll was delivered to my house in the U.S. in less than two weeks. The doll arrived in excellent condition and was exactly as described.”

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Posted 7 years ago

“Prompt, friendly service, fast shipping and, best of all, a great choice of beautiful dolls to suit all tastes and pockets. Just one drawback - it is so difficult to choose which doll to buy, they are all lovely!”

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Posted 7 years ago

“The site is a visual joy to explore and is very informative (about doll measurements and clothing interchangeability, for example). The customer service was prompt and sincere when I had a technical problem in placing order (I only wish that there had been a mention of weight restriction on the checkout page which turned out to be the cause of the problem). Shipping was speedy and the items were packed with care. I will be purchasing from this store again.”

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Posted 7 years ago

“They are prompt with responding to questions, shipping, and other inquiries; including going above and beyond.”

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Posted 7 years ago

“Very good find the site a bit difficult but that might be my problem”

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Posted 7 years ago

“This is my second order from MDBF. I am in the US and was pleased with how quickly my first item shipped and arrived so I didn't hesitate to order again.”

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Posted 7 years ago

My Doll Best Friend is rated 4.9 based on 1,986 reviews