My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,986 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with all the orders I have placed. The customer service is great.”

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Posted 9 years ago

Dear Derlyn, Thank you very much for your review. We have sent many parcels to you in USA recently and I'm delighted to hear that you've always had positive experiences with the dolls and shipping. Thank you for your loyal custom and your generous review. Kind regards, Maxine

Posted 9 years ago

“Very pleased with all the orders I have placed. The customer service is great.”

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Posted 9 years ago

“Excellent service, quick delivery and beautiful doll and accessories. Can't wait to see my little girls face on Christmas morning x”

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Posted 9 years ago

Dear Lorraine, It's a face I'd like to see too! I hope that your little girl beams from ear to ear. Very many thanks for your custom, and your review. Kind regards, Maxine

Posted 9 years ago

“The products are excellent, the quality is excellent and delivery service is excellent.”

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Posted 9 years ago

Dear Michelle, Thank you very much for posting a review of My Doll Best Friend, it is much appreciated! I'm also delighted to hear that you're happy with everything. Kind regards, Maxine

Posted 9 years ago

“I was very impressed with the speed of delivery - it only took 2 days! The doll arrived beautifully packed, and was delivered at the promised time. There were no problems with My Doll Best Friend, and I would certainly recommend them for good selection of dolls and related products, prompt delivery and good service generally.”

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Posted 9 years ago

Dear Susan, I'm very pleased that your parcel arrived quickly and you enjoy the selection of dolls and accessories we have available. Thank you very much for taking the time to write a review. Best regards, Maxine

Posted 9 years ago

“I had an excellent experience buying from My Doll Best Friend for the first time. The website is simple to navigate and the store has a multitude of quality items. Shipping was not a problem, I received my items much sooner than expected. Always is exciting to have a package of wonderful fun things in the mail!”

Helpful Report

Posted 9 years ago

Dear Jutta, Thank you very much for taking the time to write this review. I couldn't agree more with you that it's exciting having a dolly parcel on its way - and we do try to post quickly for this very reason. I'm very pleased that you enjoy the website and find everything well laid out. If there's anything I can do to help you please let me know. Kind regards Maxine

Posted 9 years ago

“Maxine from My Doll Best Friend is the best international seller I have ever encounter. Her service is prompt, reliable and she treats each customer with a personal touch. I have bought nearly all the various types of doll from her store and will keep on looking for new ones to arrive. Her website is easy to follow. Most importantly she is such an honest person who will stretch an arm to help with your savings where possible. Her customer service is excellent as she seems to treat everyone as a friend. As an international doll collector from Australia I am very pleased with Maxine's service especially as she has helped me save a lot on the shipping cost.”

Helpful Report

Posted 9 years ago

Dear Veronica, Thank you so much for your endorsement as a reputable international seller, it really means a lot. We ship internationally every day and it's very important to provide just as honest and reliable a service to our international customers as to our UK ones. I am delighted to hear that your experience has been very positive and I'm very grateful to you for commenting that you're happy. It is no trouble at all to repackage your dolls carefully in order to save a little on shipping as it's incredibly expensive to ship from UK to Australia and we're happy to do what we can to reduce this. Thank you very much once again for your review. Kind regards, Maxine

Posted 9 years ago

“I love the service and variety of products at MyDollBestFriend! I wouldn't consider shopping anywhere else for my Götz dolls and accessories. I especially like the voucher layaway program. It is a huge help sometimes when I really really need a new doll and don't have the money right away.”

Helpful Report

Posted 9 years ago

Dear Simon, Thank you very much for your review and commenting on what you especially like about shopping at My Doll Best Friend. I'm really pleased that you find what you're looking for here and that the payment options are useful. I love the contribution you make to our Gallery with the photos you send in - thank you to you also for this! Kind regards, Maxine

Posted 9 years ago

“The quality of your products never fails to surprise . The care you take in packing is amazing and the joy my granddaughter has got from her doll Jessica , the clothes and all the additional accessories you have supplied is wonderful to see. Many thanks.”

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Posted 9 years ago

Dear Antony, Thank you very much for your review of My Doll Best Friend and for coming back each year, and throughout the year, to buy doll accessories from us for your granddaughter to enjoy on birthdays and at Christmases. I think as your doll shop we have a very privileged position, thank you. I look forward to helping you whenever you need any assistance. Best regards, Maxine

Posted 9 years ago

“Great service - fast and friendly, will definitely buy from them again!”

Helpful Report

Posted 9 years ago

Dear Suzanne, Thank you very much for your review of My Doll Best Friend. I'm grateful for your comment that you've had a good experience and that you'll be coming back to shop with us again. I look forward to seeing you again soon. Kind regards, Maxine

Posted 9 years ago

“Maxine and the team are a delight to purchase from. They have a certain way of dealing with their customers which is warm, honest and personal. All orders are acknowledged and shipped quickly. If there is an issue they let you know straight away. It doesn't matter whether you order one smaller item, a doll (or two!), or heavier pieces, everything is well packed and there is always an nice hand written note to accompany your order. The website is easy to navigate, with everything laid out in a logical manner, clear pricing, with good descriptions and photographs. If you can't find what you are looking for, or run into difficulties, they answer emails promptly. One feature I particularly like is the points you earn per spend. The points translate to a cash discount which you can used every time you shop, or can be saved to spend in a lump sum - much better than having to save up a zillion points before receiving any discount! Great work ladies, you should be exceptionally proud of MY DOLL BEST FRIEND,”

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Posted 9 years ago

Dear Ruth, What a lovely review, thank you so much! You made me feel proud Ruth with your kind words and the thought you put into expressing your feelings about your experience of being a customer, from the initial navigation of the website, to receiving your order, and finally coming back to enjoy the loyalty points benefits. The staff who work here will be just as thrilled as me to read this as they feel that they build relationships with customers just like I do. I think we're only as good as our customers' enjoyment of the products and service, and it is so often feedback from customers that enables things to improve further. Thank you so very much for taking the time to write your review, and it's lovely to hear that you're happy. Kind regards, Maxine

Posted 9 years ago

“I found My Best Friend friendly, helpful, with good prices and quick delivery. I am very happy with my purchases and would reccommend them.”

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Posted 9 years ago

Dear Ann, Thank you so much for your My Doll Best Friend review. I'm really pleased to read that you find us friendly and helpful, and the products pleasing and at a good price. It is great to hear that you're happy to recommend us to others, there's nothing more I could ask for. Please let me know if I can help you in any way. Kind regards, Maxine

Posted 9 years ago

“my first choice for buying dolls and anything doll related. huge range of items, excellent customer service every time. delivery times are excellent.”

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Posted 9 years ago

Dear Sarah, Thanks ever so much for writing this review! It means such a lot to know that you consider My Doll Best Friend your first choice. Please let me know if there's ever anything I can help you with. Best regards, Maxine

Posted 9 years ago

“I have purchased a number of items from mydollsbestfriend and every time the orders have been dispatched very quickly. The items have always been packaged very well and have always arrived before the stated date. I once had a problem with a kidz n cats outfit, it Was too small, Maxine sorted the problem out straight away. I cannot rate this company enough for the fast and efficient service.”

Helpful Report

Posted 9 years ago

Dear Dawn, I'm thrilled to read that we meet your expectations and even when you had a problem with an outfit you were satisfied with the outcome. Thank you very much indeed for sharing your experience with readers and taking the time to write this review. Best regards, Maxine

Posted 9 years ago

“An excellent selection of dolls and their accessories. I love it because orders are dispatched quickly. There is a wide selection of items and are always adding new ones.”

Helpful Report

Posted 9 years ago

Dear Lorraine, Thank you very much for your review. We do try to get parcels out on the same day for delivery within 1-2 days. I'm really very pleased that you're satisfied with the service - and of course that you love the dolls we choose to stock. Bit of good news - we have some new stock just arrived today which I'll be adding to the website over the next few days if you're thinking of checking back. Thanks so much again for your review! Kind regards, Maxine

Posted 9 years ago

“Quick delivery. Beautifully packaged. Lovely clothes.”

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Posted 9 years ago

Dear Kirsty, I'm very happy to read your review of My Doll Best Friend. It is with a heartfelt thanks that I reply, and I look forward to seeing you again soon. Kind regards, Maxine

Posted 9 years ago

“It is a pleasure to shop at My Doll Best Friend! The staff are friendly and efficient, and items are dispatched very quickly! The stock is varied and of good quality! I can highly recommend shopping at this lovely doll store!”

Helpful Report

Posted 9 years ago

Dear Janice, It's a pleasure for us to read your review, thank you very much! Lots of boxes have just arrived so we'll be busily adding new stock for the rest of this week. Thank you so much for your loyal custom it's very much appreciated. Please let me know if there's ever anything I can help you with. Best regards, Maxine

Posted 9 years ago

“Great service from Maxine & Claire, I love the little notes you get with each purchase xx”

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Posted 9 years ago

Dear Susan, Thank you very much for your review. We all love writing the notes, particularly when we're sending a parcel to a frequent customer who we know well. Lovely to hear you enjoy them Susan. Kind regards, Maxine

Posted 9 years ago

“Beautiful doll and great service!”

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Posted 9 years ago

Dear Susan, Very many thanks for your review today, and I'm delighted to hear that you are happy with both your doll and the service. We look forward to welcoming you back soon. Kind regards, Maxine

Posted 9 years ago

“Very quick efficient service. Goods very nicely packaged. Sells lovely clothes and accessories for dolls that I certainly never see on the High Street”

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Posted 9 years ago

Dear Susan, Thank you very much for reviewing My Doll Best Friend, I really appreciate it. I'm happy to hear that you like our range of dolls clothes and accessories. I think we do have wide range - particularly of dolls shoes - because we like our dolls to have the perfect shoes for each outfit! Kind regards, Maxine

Posted 9 years ago

My Doll Best Friend is rated 4.9 based on 1,986 reviews