Evolution Funding Ltd T/A My Car Credit Reviews

Name: Evolution Funding Ltd T/A My Car Credit
Address: Evolution House, Smeckley Wood Close, Chesterfield, Evolution House, Smeckley Wood Close, Chesterfield, Chesterfield
Rating: 4.83

4.8 Rating 5,079 Reviews

97 %

of reviewers recommend Evolution Funding Ltd T/A My Car Credit

Company Reviews

Metrics

Info

4.8

Based on 5,079 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Funding Ltd T/A My Car Credit:

Rates from 9.9% APR. Representative APR 11.9%. Evolution Funding Ltd T/A My Car Credit.

We’re part of the UK’s largest motor finance broker, Evolution Funding, and we’ve been helping customers to buy cars on finance for nearly 20 years, on HP, PCP or personal loan.

At My Car Credit, applying for your car loan is quick and easy. Fill out our online application form in just a few short minutes and you’ll receive an instant, online decision on car finance - anytime of day!

We welcome all types of credit profile, you can buy your car from any dealer, and there is no deposit or fees. Our unique underwriting policy places you, the customer, first.

We’ll assess our broad panel of lenders to get you the right finance rate for your circumstances, without impacting on your credit profile*. We’ll then hold your hand throughout the process to ensure that you have a hassle-free experience of buying your dream car on finance.

We've been named 'Best Direct Consumer Proposition' at the Car Finance Awards and awarded 'Best Broker' for 9 consecutive years!

* Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Visit Website

Phone:

01246 458810

Email:

marketing@mycarcredit.co.uk

Location:

Evolution House, Smeckley Wood Close, Chesterfield,
Evolution House, Smeckley Wood Close, Chesterfield
Chesterfield
S41 9PZ

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Evolution Funding Ltd T/A My Car Credit 5 star review on 16th January 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Highly recommended them.”

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Posted 1 year ago

“This whole process was made quick and easy and the service I received was excellent. Super friendly staff helped make sure everything was in place and I cannot wait to pick up my new car. I would 100% use these guys again in the future!!”

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Posted 1 year ago

“Always difficult to put yourself in the persons shoes that’s supposed to be managing and monitoring your account- ultimately for me anyway it’s important to be the recipient of an enthusiastic and helpful demeanour and sometimes I appreciate that it’s difficult to create that attitude when there is a million and one other things going on in your life…Also in my view, it’s always important to be forthright.Overall it’s was a reasonable experience.”

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Posted 1 year ago

“A quick and speedy service. Staff pleasant and responded when they say they will”

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Posted 1 year ago

“Well if the start is anything to go by I'd not recommend using these lot. Been told I was accepted for finance so applied, I've since been spammed with multiple emails telling me to continue my application. I've responded several times over the course of today and yesterday regarding a car I have found and queried whether MCC will provide the finance for it. So far I've had zero response and a further spam email telling me to continue the application! This is ridiculous.”

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Posted 1 year ago

Hi, thanks for leaving us a review. We are sorry to hear you were dissatisfied with our service - upon seeing your review one of our Team Leaders reached out immediately to resolve your application status. Unfortunately we were unable to achieve a suitable outcome for you; your experience has been fed back to our team to drive improvements across our service, and we apologise for any inconvenience caused. With regards, My Car Credit.

Posted 1 year ago

“Highly recommended. Wish I had found them earlier. Oliver R - outstanding customer service. Thank you! Sarah R”

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Posted 1 year ago

“I have been extremely unimpressed by the dysfunction of the application process over the past week and will be seeking compensation for the time and money it has cost me. Not only was I told on numerous occasions that the finances would be sent to the dealer in time prior to my collection of the vehicle on Friday, September 8 2023, but I was also told the morning of. This date of collection had been known of at the start of the application process on Tuesday. In preparation, my partner and I had already pre-bought train tickets so that I could collect the car on this day over 200 miles from my home. Then on the morning of the collection date, I was told that the funds "might" be in the account by the time I reached the dealer, only to be told by the dealer that the funds had not been transferred when I arrived in Newcastle. Now without a car, me and my partner have had to spend more money on additional train tickets back home during rush hour. The dealer himself has also assured me that he has also experienced the same dysfunction from your sales team and finance department this week and has encouraged me to seek compensation.”

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Posted 1 year ago

Hi, Thanks for leaving us a review. We are sorry to hear you were dissatisfied with our service. We take all negative reviews very seriously and so have looked further into your application. There were some issues with the lender's e-Sign which did unfortunately lead to a delay in payout. We do advise customers that arrangements for collection of the vehicle should only be made following confirmation of payout, as there may be instances where transfer of funds to the dealer is delayed. We acknowledge that our communication with yourself and the dealer could have been clearer, and your experience has been fed back to our team to drive improvements across our service. We apologise for any inconvenience caused and hope you are enjoying your new vehicle. With regards, My Car Credit

Posted 1 year ago

“Professional Staff .”

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Posted 1 year ago

“Great professional efficient service from start to finish with staff very knowledgeable. Would recommend to anyone .”

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Posted 1 year ago

“I was astonished at the outstanding customer service experience I received from Evolution Funding Ltd. In addition to the hassle-free process, the staff are very engaging, pleasant, and always willing to help. Their doggedness in getting my preference was very impressive. Fast and reliable partner.”

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Posted 1 year ago

“The customer service skills of Sophie is very good and wonderful very helpful I will use them again if I need it thank you Sophie xx”

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Posted 1 year ago

“To be honest I couldn't believe the speed or easiness of the process #stressless”

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Posted 1 year ago

“I applied for the money on money on Thursday and had the money sent over to the dealer on Friday afternoon, no messing about. Very polite, professional and very well organised. Would recommend 100% and would definitely use them again”

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Posted 1 year ago

“Very pleased with the service I recieved with yourself especially the person (oliver) who was dealing with the completion of the finance. He was very professional, assertive, polite and done his job effectively. So thank you.”

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Posted 1 year ago

“Excellent service. Staff always polite and friendly.”

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Posted 1 year ago

“Absolutely first class service , knowledge and execution of car loan. I would thoroughly recommend. The whole process was smooth , professional and quick. I applied on the Friday , found my car in Monday , and drove away from the dealership on Thursday. I’ve never had car finance before and was nervous. I needn’t have worried. The customer service was astonishingly good. There was no hard sell, nothing was too much trouble and the agents I dealt with were reliable and helpful , without hesitation on my many , many calls !! They are brilliant. Even the dealership commented on how sleek the whole process was!”

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Posted 1 year ago

“Oliver Rivell, was my case handler- I found him to be enthusiastic, professional, positive and pro-active and an excellent communicator, he kept me in the loop and got me through finance due to the urgency of my situation as I needed a good car. Got a decision the next day, whilst I was at the dealership, and loved the fact/appreciated it that Oliver maintained good communication and was sensitive to my situation. The best call handler/advisor I've ever had. I hope he gets promoted, and is a genuinely great person, a consumate professional.”

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Posted 1 year ago

“Customer service not bad I was a bit disappointed with call backs I was the one calling all the time apart from that good support”

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Posted 1 year ago

Dear Customer, Thank you for taking the time to leave us a fair and constructive review. We take all feedback seriously and having investigated further, we agree that we could have been more proactive in providing you with updates on your application. We apologise for any inconvenience caused and will be using your feedback to drive process improvements. We hope you are now enjoying your new vehicle. Kind regards, My Car Credit

Posted 1 year ago

“Excellent communication throughout, they took care of everything to make this a stress free application and I highly recommend My Car Credit”

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Posted 1 year ago

“Molly was excellent at her job got me my car fiance at a lower price than I estimated Thank you”

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Posted 1 year ago

Evolution Funding Ltd T/A My Car Credit is rated 4.8 based on 5,079 reviews