Musicstreet Reviews

Name: Musicstreet
Address: 10 Chequers Court, 10 Chequers Court, Cambridgeshire
Rating: 4.93

4.9 Rating 1,958 Reviews

99 %

of reviewers recommend Musicstreet

4.9

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Musicstreet:

Cambridgeshire's Premier guitar store, incredible prices and exceptional customer service

Visit Website

Phone:

01480431222

Location:

10 Chequers Court,
10 Chequers Court
Cambridgeshire
PE29 3LJ

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“Without doubt the best music store I've ever been to. The staff are knowledgeable and helpful and the gear is second to none. If you're not local to the Huntingdon area I would still absolutely recommend visiting to see what is on offer.”

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“Phoned up and spoke with Andy to order a Duesenberg Les Trem 2 which I wanted asap, coincidentally the DPD driver was in the shop just then & Andy asked him to wait while we processed the order and he packaged it up. It arrived next morning. Awesome!!! Will deffo check out Musicstreet next time I need anything. 10/10”

Musicstreet 5 star review on 27th July 2018

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“This is the second purchase I have made from Musicstreet. The first was a Duesenberg guitar and this is a Boss Waza Craft Blues Driver. The guitar was set up just as I wanted and the part exchange handled very fairly. Before pre-ordering the pedal I was advised of the likely delay before delivery and the prediction was accurate. Helpful and pleasant people to deal with face to face and reliable for my on-line purchase. I would not hesitate in buying from Musicstreet again. Better than the large / impersonal dealerships.”

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“Goods exactly as described, promptly delivered.”

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“Purchased over the phone , the staff were extremely helpful , dealt with Andy who couldn't do enough to help ! Easy transaction and Guitar arrived super quick and exactly as described !! By far my new favourite guitar shop !! Great staff, great products !!!”

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“The amp was second hand but looked and sounded like it was new. Easy to use website quick delivery.”

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“Excellent contact de la part de l'équipe, Andy et Tony sont très disponibles et répondent rapidement aux questions par email ou chat (très pratique). On sent que l'équipe est passionnée. Très beau choix en terme de PRS. Le fait de proposer des échanges partiels est un gros +. Ma SC594 est arrivée rapidement, en parfait état. Merci pour votre sérieux.”

Helpful Report

Hi Seb, Thanks for the great review and we are glad you are happy with the guitar - Heres a translation of what Set wrote.. "Excellent contact from the team, Andy and Tony are very available and respond quickly to questions by email or chat (very convenient). We feel that the team is passionate. Very nice choice in terms of PRS. The fact of proposing partial exchanges is a big +. My SC594 arrived quickly, in perfect condition. Thank you for being serious."

“Fantastic guitar shop with an excellent choice of quality guitars from well known brands such as Fender and PRS to upcoming brands Duesenberg, Hahn and Lipe. Tony and his team always make you feel welcome by offering friendly and impeccable service.”

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“Been dealing with Tony and his team since the days of SimplyMusic and have bought a few guitars from them in that time. The standard of customer service and product knowledge has been consistently excellent and they often go the extra mile. They will set your guitar up to your own requirements and provide superb after sales support as long as you need it.”

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“Great communication over several e-mails before visiting the shop on 21/6. I went with the intention of buying a particular make of guitar but after trying it and four others over a two hour period in peace and without pressure, I left with a different make (Duesenberg) feeling satisfied that I had made the correct decision. Visiting the shop, dealing with Andy and Tony direct, was a far more satisfying and positive experience. than buying on-line from one of the large outlets. Because of my experience I would also be happy to purchase on-line from Music Street. Thanks guys.”

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“Very quick shipment/delivery and my purchase was exactly as described.”

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“Amazing collection of guitars,amps and also pedals in store, really lovely staff,knowledgeable and experts in their business,wrote a poor review stating how bad delivery and updates were but music street cannot help this, it’s out of their hands and to do with suppliers!”

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“Great products, well priced & easy to do business with.”

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“They were helpful and very efficient. Guitar was checked by them before it was dispatched and it arrived in perfect condition. They used dpd couriers and there tracking service was very good.”

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“Really great service from all the guys. I bought a Musicman, after much deliberation and their patience and help were exemplary. Superb.”

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“Always a great service from here. Bought an SE Custom 24 limited edition and the set up is as good as my Custom 24”

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“This order took so long for you to process I'd actually forgotten I'd ordered it! Terrible service.”

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“Really good shop, they've always had stock available when I've ordered. I had problems with the loyalty scheme though, it doesn't tell you that you can't apply two codes to one order - I found out the hard way after I'd redeemed two £10 discount codes that it would only apply one! Also bear in mind that next day delivery actually is next working day delivery. I ordered on Friday knowing DPD deliver on Saturdays only to find that the good won't arrive until Monday. The lack of clarity there caught me out and a mix up at DPD made it even worse.”

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“I should start, by letting you know I suffer from anxiety, normal things (like buying a guitar) is something I can't do like most other people, so visiting shops is out of the question for me. This transaction was done firstly over their live online chat and then the phone, Andy was absolutely brilliant, even after the guitar had been purchased (but still waiting for delivery), he had time to chat with me, very refreshing to find this standard of service today. Andy was exceptionally friendly and helpful. The advice/help offered was not rushed or condescending, neither were more expensive guitars pushed. My beautiful Duesenberg arrived the next day, very well packed. The Duesenberg speaks for itself, they're just spectacular guitars. I would buy from MusicStreet again and recommend them to others, thanks for the great experience!”

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“Fabulous music store with outstanding customer service. Much thanks to top guy Anthony who actually remembered me as a customer back in the day at Machinehead in Hitchin some 15 years ago!”

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Musicstreet is rated 4.9 based on 1,958 reviews