Musicstreet Reviews

Name: Musicstreet
Address: 10 Chequers Court, 10 Chequers Court, Cambridgeshire
Rating: 4.93

4.9 Rating 1,955 Reviews

99 %

of reviewers recommend Musicstreet

4.9

Based on 1,955 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Musicstreet:

Cambridgeshire's Premier guitar store, incredible prices and exceptional customer service

Visit Website

Phone:

01480431222

Location:

10 Chequers Court,
10 Chequers Court
Cambridgeshire
PE29 3LJ

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“When my order went astray(due to the courier) Music Street quickly sorted it out and sent me another one. Their prices are fair and any more discounts would be welcome! My only bugbear is the website - when you go to the individual product page some of the title and pictures are cut-off because of the fixed header always being shown. I found this to be really annoying especially when scrolling down.”

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“Great service and prompt delivery”

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“Little problem ordering no fault of ms they sorted it out i could not have received my order any quicker if I had picked it up myself thank u music street great service”

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“Excellent”

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“Company seem reputable and are polite with good response times for comms. Shipping costs need a review as I had to an extra pay £7.50 shipping for two guitar straps and when parcel arrived postal cost was only £3.70. Update - company refunded the additional postage without even asking! Very pleasantly surprised. Items were as described.”

Helpful Report

Hi Jason, our aim is customer satisfaction so I'm not sure how this one slipped the net, it of course should have gone via courier this time of year to guarantee delivery and we dont profit from the shipping charge. I've refunded the £4, apologies it took 4 days to get to you via Royal Mail.

“The team were really helpful, and even did a price match for me. Next day shipping was great, and the bass turned up well packed perfectly set up. Super happy with everything”

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“Quick delivery, excellent packaging and guitar arrived in perfect condition.”

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“Excellent service from a friendly and helpful team. Guitar arrived very quickly and very well packaged. Would recommend and will definitely use again. Only disappointment is I do not live near enough to visit in person!”

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“Super fast delivery, (from Northern Ireland to the Isle of Wight in a day!) great price and really good guitar, well packaged.”

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Thanks for the feedback Philip, we're in Cambridgeshire not N.Ireland but good to know you still received the guitar safely

“We were given amazing advise when purchasing a gift for our daughter thank you”

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“Arrived ontime, well packed,great service and great guitar.”

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“Superb service, knowledgeable and friendly staff, good prices.”

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“Always fantastic service from the Musicstreet guys!”

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“Under these covid times the guy's did pretty well, allowed me to collect my purchases from the back door to save me carrying them to the car.”

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“Website was well laid out and easy to use. Was kept well informed of progress of order. Delivery was exactly as planned. Item arrived well packed. All in all excellent experience.”

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“Excellent experience. Purchased a line 6 hx stomp for the best price I could find online and had it delivered to Ireland in 3 days. Very happy and would recommend to anyone”

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“Excellent and quick service and great product! Thank you.”

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“We had to wait for stock but we were updated regularly. Guitar arrived in the best packaging and on the day it was supposed to.”

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“Andy was really helpful and communicative. Excellent service. Once stock arrived the item arrived on time and well packed.”

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“Surprised to get this feedback request given second failed delivery in two days - despite being in all day. Appreciated call to reschedule after first no show but DPD is letting you down”

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Apologies you didn't receive your saddles on the day expected, we always send out in stock items same day If the order is in before 1pm.. unfortunately sometimes for unknown reasons the courier lets us down but it is out of our control. DPD are the most reliable out of all of them we've tried.

Musicstreet is rated 4.9 based on 1,955 reviews