Musicstreet Reviews

Name: Musicstreet
Address: 10 Chequers Court, 10 Chequers Court, Cambridgeshire
Rating: 4.93

4.9 Rating 1,972 Reviews

99 %

of reviewers recommend Musicstreet

4.9

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Musicstreet:

Cambridgeshire's Premier guitar store, incredible prices and exceptional customer service

Visit Website

Phone:

01480431222

Location:

10 Chequers Court,
10 Chequers Court
Cambridgeshire
PE29 3LJ

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“Great service and communications, thank you”

Helpful Report

“I bought a Fender player series Stratocaster from Andy at Musicstreet, paid the full asking price without question and was promised that the guitar would be professionally set up with new strings on. When unpacking the instrument it was plain to see that the guitar was not set up anywhere near professional standard, the strings were definitely not new and the guitar fretted out past the tenth fret making it impossible to play. I have since had to have it set up professionally myself at a cost of £55 which considering the work involved was a very fair price. All things considered, I feel as if I have been conned and will most definitely NOT be shopping at Musicstreet again. A very disgruntled Adrian Potter.”

Helpful Report

Dear Adrian, Sorry to see this. The second hand guitar in question was setup with new strings prior to being shipped, and then the strings will be slackened for transit, with an inspection card in strings, so this is unusual to hear. We have checked with all the staff, and no one here has heard from you regarding this issue - did you call to discuss with us? Usually if someone was this upset they would have contacted the company and ask for compensation, especially after the review has been raised 2 weeks after receiving the goods? Anyway, again apologies you are very disgruntled as this could have been resolved. Regards MusicStreet

“The store is a gold mine of great instruments, with helpful and friendly service.”

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“Prompt delivery, excellent price.”

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“Very helpful and knowledgeable and would not hesitate to buy online after visiting the shop. All the guitars were ready to go and there was an attention to detail and pride in providing a good customer experience. Overall excellent, thanks for a lovely guitar and a fair part ex.”

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“Spot on. Arrived next day after purchase.”

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“I can never fault the service these guys provide. Great advise, fantastic guitars and accessories and such a friendly atmosphere to visit. This time a purchased a Fender Mustang Micro headphone amplifier and received it the next day...brilliant !, thank you :-)”

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“My first choice guitar store! My guitar was delivered as promised, expertly packed.”

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“Realy helpful”

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“Great choice of guitars, expert advice and competitive prices.”

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“Purchased a footswitch to go with my ableton & Helix for my home studio. Best price on the market & very speedy delivery”

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“Love musicstreet, they have good prices , quick delivery and no hassles.”

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“Excellent service and prices. My guitar arrived safely to the USA within days. I couldn’t be happier! Thanks!”

Musicstreet 5 star review on 29th September 2022

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“I looked at what they had on sale on their website, then visited the shop to try the guitar I was interested in. The experience in the shop was excellent. The staff were friendly, very helpful and keen to make sure I was able to make up my mind over the guitar, rather than being pressured into anything it also had a brilliant selection of guitars to choose from”

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“Fast, efficient, courteous & competitive - great company to do business with - highly recommended 🌟🌟🌟🌟🌟”

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“Great price, great communication, speedy delivery. Great!”

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“Superb selection of guitars and people who know why they are talking about to advise and guide.”

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“Excellent guitar seller. All my guitars arrived nicely set up they have great proactive communications and are friendly to deal with. They sort out the rare courier problems swiftly and effectively. Their pricing is competitive and their discount offers are an added bonus. A pleasure to do business with. Thanks.”

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“Lovely selection of guitars. Hugely knowledgeable. Brilliant service and delivery. Thank you. Highly recommended.”

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“Very good. Ordered a second-hand guitar. Arrived 3 days later, in excellent condition. Very pleased”

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Musicstreet is rated 4.9 based on 1,972 reviews