Musicstreet Reviews

Name: Musicstreet
Address: 10 Chequers Court, 10 Chequers Court, Cambridgeshire
Rating: 4.93

4.9 Rating 1,957 Reviews

99 %

of reviewers recommend Musicstreet

4.9

Based on 1,957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Musicstreet:

Cambridgeshire's Premier guitar store, incredible prices and exceptional customer service

Visit Website

Phone:

01480431222

Location:

10 Chequers Court,
10 Chequers Court
Cambridgeshire
PE29 3LJ

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“Excellent. Great communication, speedy delivery, will use again.”

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“My second purchase from MusicStreet and I can’t recommend them highly enough. A phone call to confirm my order and delivery date from the retailer: the best price I could find anywhere on the web; and delivery was two days before the anticipated date. Fantastic service!”

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“Excellent service and product knowledge , will definately be back in the future Well done Tony and team”

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“Impressed by the product, but it's disappointing that an item that would have fit in an A5 envelope cost £7.50 for delivery”

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sorry for the courier charges David, it actually costs us more than £7.50 and we've had too many small parcels go missing with Royal Mail during this strange time we're in as they're not recorded, so to guarantee delivery to save frustration all round the courier is our only option at present.... we are cheaper on the product than anyone else worldwide which offsets shipping a little.

“Fast, efficient, well packaged and good price. Plenty of communication. Excellent. 👍”

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“My brother was very happy with his present. Although the guitar had an inbuilt tuner there were no instructions on use, which I would have expected. I requested no invoice details with the delivery, which they picked up. I found I couldn't use the tracking number, just getting an error message everytime I entered it but I did get a text/email on the day giving a delivery window. Although this meant my brother couldn't plan his day until I got a message. I'm not too worried about minor details, just mentioning here as they were things noted and potential to cause other buyers frustration. Overall service was very good. Thank you.”

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“Item arrived quicker than planned, fully set up. Great service yet again.”

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“Really friendly team and put my mind at ease about buying my first guitar in nearly 40 years of playing without actually trying it! Will definitely buy from Musicstreet again.”

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“Great service. Despite no click and collect option on the website, refunded my shipping and arranged for me to collect the order from the shop.”

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“Very efficient outfit, ordered a Duesenberg Les Trem II as an upgrade for one of my guitars, it arrived next day right on time and nicely packaged. The trem actually arrived a couple of minutes after I had finished prepping the guitar for installation, I unpacked all the components and read the instructions whilst enjoying a cup of coffee. Fitting the Les Trem II was a breeze, it works even better than expected. Music Street and the Duesenberg Les Trem II are both ... HIGHLY RECOMMENDED.”

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“I bought my first electric guitar online from Musicstreet. It arrived 2 days later. Very impressive during difficult times. I had a problem with my amp and/or cable which I bought elsewhere and was asked to bring all items down to Musicstreet so they could get to the bottom of it, which they did. Excellent service, considering the faulty part did not come from them. Next I managed to leave my tremolo arm and manual in the empty box I left with them. This was promptly put in the post free of charge. I cannot praise the staff highly enough. This is service above and beyond. I will be purchasing all my music needs from here in the future.”

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“Easy 8nterface and fast delivery via DpD.”

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“Ordered a guitar online from Music Street. Rang the shop with a query, very good to talk to. Guitar arrived the next day perfectly setup. Would definitely buy from again.”

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“I bought a Taylor guitar from them. It came exactly as described and they sent with new strings with the gauge of my choice. Very nice staff and happy to deal with them. Recommended”

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“Very nice suppport, cool webpage and helpfull guy on chat :-)”

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“The problem is we " buy with our eyes" especially in these Covid 19 days when shops are closed and we're forced to buy on line. So I was somewhat disappointed when my guitar arrived and it looked nothing like the instrument that was listed as "actual product photo" on the Musicstreet website. Maybe the photo was once of an "actual product" that was once in the store, but misleadingly it wasn't a photo of the product I received. In fact, the product I received was old stock with a specification that wasn't the same as the guitar advertised on the website - which had an optional teardrop pick guard, whereas mine came with a different shaped pick guard already stuck on it. So there you are, looks can be misleading, sometimes deliberately so - sometimes not. Lesson learnt, in future I will ask for photos of the "actual product" I intend to but and recommend others do the same. The guitar came tuned, which isn't a good thing as it puts tension on the neck during transit, put it was well packed. And to be fair it was £40 cheaper than other similar Eastman PCH GACE on line - but that's probably because it's old stock that has now been superseded and it would have been nice if I, the customer, could have been the one to decide which I bought of the old vs new model. A cautionary tale of Covid 19 days and buying on line.”

Musicstreet 3 star review on 1st July 2020

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Hi Paul, sorry you didn't get the 'actual guitar' photographed, this is very unlike us and we go to extra effort to make sure the photo's are of the actual instrument in stock.. this one obviously slipped the net. you've actually had one of the newer models so not old stock.. all of the PCH1 GACE's are now coming through with this pick guard already attached, we check every guitar which is why it was tuned and unless shipping overseas or not next day then our packaging is more than adequate to protect the guitar during shipping. I apologise you've had the new model turn up but trust that you will enjoy your guitar as they represent amazing value for money even now they're £40 more than you've paid.

“I purchased a used Vox AC4 Blue from Musicstreet. It was in a flawless condition when it arrived and best of all it was purchased at a fraction of the price of a new one. Ordered the product on a Sunday, received it on a Tuesday - super fast delivery, and best of all... Free shipping. Will be definitely be shopping at Musicstreet again and keeping an eye on their used section! Cheers”

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“Very happy with the transaction and the lovely guitar all for a competitive price”

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“PRS Hollowbody. Fast free next day delivery, price was extremely competitive and service head and shoulders above others. Great guitar, highly recommend 👍😃”

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“I bought a Cornell Plexi 7 amp, which sounds fantastic! Great service and extremely fast delivery (arrived the day after I ordered it). Highly recommended!”

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Musicstreet is rated 4.9 based on 1,957 reviews