Musclegun Reviews

Name: Musclegun
Address: Royal House, 110 Station Parade, Harrogate, North Yorkshire
Rating: 4.39

4.4 Rating 66 Reviews

85 %

of reviewers recommend Musclegun

4.4

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Musclegun 5 star review on 13th April 2021

Scott Richardson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to be able to review the product but it's never actually arrived. Emailed the company, no reply. Filled in their forms online, still waiting to hear back. Not overly impressed so far”

Helpful Report

Posted 2 weeks ago

Hi there Louise Thanks for your feedback and sincere apologies to hear that your order has not arrived, we can confirm your order was despatched on the 27th of March via DHL and we have checked the tracking for you and it states a number of unsuccessful delivery attempts. To confirm the tracking number is 60120197750576 and this is the tracking link: https://www.dhl.com/gb-en/home/tracking.html?tracking-id=60120197750576&submit=1 To also advise, we have not received any communication from you up and until your e mail of today but apologies if you have tried reaching out, we do always reply to our customers typically within 24 hours. In regards to your delivery however, we have e mailed you directly just to confirm your address is correct as to ensure DHL have the correct delivery information. Many thanks MuscleGun Team

Posted 2 weeks ago

“Just arrived today and it doesn't work. Left it charging for an hour and it's only one battery light flashing...”

Helpful Report

Posted 2 months ago

Hi there Gordon, Sincere apologies that your device has arrived faulty, for reassurance we have replied to you directly via e mail confirming we can get this exchanged for you on Monday morning when our fulfilment centre re opens after the weekend, we hope this helps. Best regards MuscleGun Team

Posted 2 months ago

“The musclegun I received did not work. It is rendered useless. When I followed the instructions to request a return or to even exchange, this was ignored. No reply. No phone no to follow up my request for return instructions. I will claim the loss off my credit card.”

Helpful Report

Posted 1 year ago

“We received the MuscleGun Carbon Go in the afternoon of the 6th and as we had visitors we didn't try to charge it until the next day. Following directions we plugged the USB into the wall plug and left it for nearly two hours before unplugging and trying it out. Imagine the dismay when nothing happened at all. It wouldn't switch on. 😕 We did an online chat and followed advice but still no joy so the unit has been returned with the hope a working model replaces it.”

Helpful Report

Posted 1 year ago

Hi there Dawn / Len, Firstly sincere apologies that you have experienced a fault with your MuscleGun device and that it will not switch on, we fully appreciate your disappointment as customer experience and satisfaction is of paramount importance to us here at MuscleGun. As such, I have followed this up with Victoria - our head of customer support for you and she has confirmed that she has received confirmation that you have returned the faulty device using the pre paid label provided and as such has instructed our warehouse team to despatch a brand new replacement device to you today using our next day delivery service, so you should receive it tomorrow. We hope this resolves the issue for you and again we do apologise again for the inconvenience caused. If we can be of any further assistance though in the meantime, please don't hesitate to contact our support team directly at sales@muscleguns.co.uk. Best regards Oliver Head Of Customer Experience MuscleGun UK

Posted 1 year ago

“I have just bought this item from Amazon and it will not charge and will not turn on. Very disappointed as this is meant to be one of the best on the market…….”

Helpful Report

Posted 2 years ago

Hi Jim Firstly sincere apologies that you are experiencing an issue with your MuscleGun and I can confirm we will look to get this replaced and dealt with as a matter of urgency for you. We therefore just advise you to drop our customer care team a short e mail to sales@muscleguns.co.uk just confirming your Amazon order reference along with your full name and address, we will then respond with a pre paid returns label so you can send us the faulty device back and organise a replacement under warranty with no delay. Sincere apologies again for any inconvenience caused. Best regards Oliver MuscleGun Team

Posted 2 years ago

“I cannot write a review as I have not received the item. Still waiting after a week.”

Helpful Report

Posted 2 years ago

Hi there Michael Firstly we do apologise that you still haven't received your order and again as per recent e mails from our customer service support operatives, unfortunately your order is held up in a back log at your local Royal Mail depot which again is due to the current strike action and to reassure you, we have fulfilled and despatched your order. We again are very sorry though for the delay but unfortunately we as the sender are entirely in the hands of our couriers to ensure our onward deliveries are met efficiently and on time once they have been collected from our warehouse. Rest assured though we are continuing to chase Parcel Force for you and we will be sure to keep you informed. Best regards MuscleGun After Care Support Team

Posted 2 years ago

“The MuscleGun Ab Wheel is quite bulky and expensive for what is essentially a wheel and two handles. The biggest disappointment is with the quality of the product. My one clunks/snaps/cracks each time it retracts, which feels like a bearing issue; there is definitely something not right going on within the housing. I have only been using it for a week and it has already been pushed to one side in favour of my old trusted Ab Wheel that cost a fraction of the price. Avoid!”

Helpful Report

Posted 3 years ago

Musclegun is rated 4.4 based on 66 reviews