Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,346 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See below.”

Helpful Report

Posted 3 days ago

“Although I returned the item as being unsuitable as a present, the delivery and return operations were good. So in view of this I can only say average in the ratings.”

Helpful Report

Posted 2 months ago

“Good company to deal with ,very efficient! But £ 100 for a small wooden castle probably wouldn’t encourage me to use you again!”

Helpful Report

Posted 2 months ago

Dear Customer, we're glad to hear you feel we've been efficient and we were good to deal with. With regards your comment about the price of the castle, the item itself is not small and does contain a fair amount of complicated components, all of which are manufactured from wood - much like a doll's house. Furthermore, the item included a set of knights - for added play value - and came to you with free delivery. Overall, we're glad you appreciated the service you received, we hope we can help you again. Many thanks, Mulberry Bush

Posted 2 months ago

“They are Christmas gifts not opened yet”

Helpful Report

Posted 4 months ago

“Bought these thinking they were made in this country but they are Chinese imports.”

Helpful Report

Posted 4 months ago

“It arrived on time and well packed. Looks value for money. Less packing might have meant less postage as that adds to cost of not so expensive toy.”

Helpful Report

Posted 4 months ago

“Order was promptly despatched and delivered. However, as a resident of Northern Ireland I was charged p&p on my order which totalled over £100. Last time I looked N.I. remains a part of the UK. Hence the three star rating.”

Helpful Report

Posted 4 months ago

“Correspondence cards are fine but sold out of cream envelopes so have to wait 2 weeks to use.Not a good look.”

Helpful Report

Posted 4 months ago

“Although the doll was very pretty the cIothes were too tight to be taken off easily by a small child, which was a bit unfortunate, because that’s the reason I bought them.”

Helpful Report

Posted 5 months ago

“I recently ordered a ‘frog in a box’ manufactured by Galt. While the shopping experience and delivery were fine, I was disappointed with the product itself as I found at nearly £30 the item pricey for what it was, hence I have returned it. Images show the product next to a child much larger in the photos than it actually is and the frog jumping out of the box, to be much higher in the photos than in reality. Sorry as I wanted to diversify from shopping with Amazon! Also, customers pay for returns - which I understand but is a nuisance!”

Helpful Report

Posted 5 months ago

Dear Customer, sorry to hear you were disappointed with this item. The product description on our website does provide the dimensions for this item, but we accept that with the lid up (as pictured) it is harder to judge the height when compared with a young child. Just as soon as we receive your returned item we will process your refund. Sorry once again you were disappointed, Mulberry Bush

Posted 5 months ago

“Cant log in or create an account given up”

Helpful Report

Posted 5 months ago

Dear Customer, sorry to hear you've been struggling to log in or create an account. That does sound strange, we're seeing lots of orders coming through successfully. If you're still struggling, do give us a call on 01403 790796 - we'd be very happy to take your order over the phone. Many thanks, Mulberry Bush

Posted 5 months ago

“Sorry I found my parcel,”

Helpful Report

Posted 5 months ago

Dear Customer, sorry to hear that your parcel hasn't arrived with you. After seeing your review we checked the parcel tracking which shows that your parcel was delivered a few days ago. We have since spoken with you and then with the courier and they're now in the process of finding where your parcel was delivered. We will be in touch soon with a further update. Thanks, Mulberry Bush

Posted 5 months ago

“I couldn't log into my account as I had forgotten my password, however, the email to reset my password never came through, even though I had tried 3 times. The product arrived promptly, however when ordering on the website, I didn't see anywhere I could use the free delivery code I was given and the transaction was completed quite quickly. However on phoning customer service, I was told they couldn't amend or cancel my order as they were closing the office in 15 minutes. I was asked to ring the following day, but before I could I noticed that my order had already been despatched. I have always had good quality items from Mulberry, but I'm not impressed with the customer service nor the way the website is handling customers.”

Helpful Report

Posted 6 months ago

Dear Customer, Thanks for your review the various comments you've made. Let me reply to them one at a time: - Password recovery. Looking back over your previous orders you have always previously checked out as a Guest, meaning you didn't previously have an account. So there was no password to recover, and hence no email was sent to you. Following your comments we have made a change to our website to make this clearer to customers - thank you for drawing this to our attention. - Delivery. Good to hear your order arrived quickly. We don't currently have any free delivery codes but when there are any discount codes these can be entered in the Basket page just prior to checkout. - Interaction with our Customer Service team. Sorry to hear about the experience you had when you 'phoned. I have spoken with the team that you spoke to that evening and they have advised that they were unable to help - it wasn't they were unwilling to help. Looking at the timings of when you placed your order, it looks like you must have phoned immediately after completing payment, and at that point your order hadn't appeared in our back office system - so it wasn't there for us to look over with you. I'm sorry, we perhaps should have been clearer with how we explained this to you. Thanks again for your feedback, I hope this answers your various points Best wishes Mulberry Bush

Posted 6 months ago

“I ordered a poppy rag doll for my nieces first birthday. Prompt delivery and a cute little doll. I opted for this to be gift wrapped. I was very disappointed with the gift wrapping! Paper more suitable for a boy, poorly wrapped I expected this to be perfect. I unwrapped & wrapped better myself. £3.00 paid to gift wrap, barely a sheet of paper and not neatly wrapped looked like a child had done this!”

Helpful Report

Posted 6 months ago

Dear Customer, Thanks for your review, sorry to hear that the gift wrapping on your order wasn't up to our usual standards. Please contact us directly and we can help resolve this for you. Many thanks Mulberry Bush

Posted 6 months ago

“Far too expensive for items. Jungle book not even in box for £18.99 not worth it at all.”

Helpful Report

Posted 6 months ago

Dear Customer, Thanks for your review, sorry to hear you felt our items were expensive. We try hard to ensure our prices are competitive. The Jungly Tails Book you mention is a high quality item from premium soft toy brand Jellycat. Sorry once again to hear you were disappointed Mulberry Bush

Posted 6 months ago

“We were a wee bit disappointed at the flimsy nature of the pencil cases.”

Helpful Report

Posted 7 months ago

Dear Customer, sorry to hear you were a little disappointed. Whilst these pencil cases are fabric - and therefore flexibile - the should be robust and shouldn't break or fall apart. If you do get any problems please do let us know, Many thanks Mulberry Bush

Posted 6 months ago

“Very disappionted to find I have to pay another £3.99 for the delivery of the caterpillers ! Having already paid £24.99 for the 'Butterfly Farm' , which was as light as a feather .”

Helpful Report

Posted 8 months ago

“Overall good experience and the delivery was quick”

Helpful Report

Posted 9 months ago

“I have to say, I was a little disappointed with what arrived. Let me clarify that. The outer packaging was good. When I opened the parcel, the boxes looked like they contained very cheap items and because I had ordered personalised items, they had been undone. However, this had ripped the boxes slightly, making it looked used and the sticky labels which keep the boxes closed was no longer sticky. The items themselves are lovely , the engraving accurate. All in all, I am happy but will give these to my God daughter not in the boxes.”

Helpful Report

Posted 11 months ago

Dear Customer, Thanks for your review, sorry to hear you were a little disappointed. In order to personalise items we do have to open the product boxes - but we do always try to repackage them as neatly as possible. I'm sorry in your case that there was small tear on one of the items. Please do send us a photo and we'll see what we can do to help Thanks, Mulberry Bush

Posted 11 months ago

“The weather station looks disappointingly small sized in reality compared with the publicity. It was advertised as being suitable for a 8/9 year old but I think the recipient will be disappointed when he sees the actual age suggested on the box.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your feedback - we're sorry to hear you're disappointed with the Weather Station. The item dimentions are shown on our website (on the product page where you ordered) but we're sorry if it appears smaller than you imagined. With regards the age recommendation for this item, we feel our recommended 8+ is suitable because of the level of science and meteorology involved and required to fully benefit from the set. Many children under 8 will not necessary fully understand the concepts involved, but of course if your child is advanced for their age then it may be a younger child would find it enjoyable. If you wish, you are very welcome to return the item to us. Please see the returns page on our website which explains how to do so. Thanks again for your review, we're sorry you're disappointed, Mulberry Bush

Posted 1 year ago

Mulberry Bush Ltd is rated 4.8 based on 12,346 reviews