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Mulberry Bush Ltd Reviews

4.8 Rating 12,346 Reviews
97 %
of reviewers recommend Mulberry Bush Ltd
Company Reviews Product Reviews
9,319
 Metrics Info
4.8
Based on 12,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Mulberry Bush Ltd Reviews
Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Anonymous
Verified Buyer
“Very poorly made. All pencils crayons and items all out of packaging. If I didn't need it for a birthday present urgently I would of returned it. Took half an hour to sort it out. Lettering very poor quality. Will not use mulberry again.”
Helpful Report
Posted 2 months ago
Dear Customer, thanks for your review, sorry to hear you were disappointed with your item. Please can you email us with full details and we'll see what we can do to help. Many thanks, Mulberry Bush
Posted 2 months ago
Ian C
Verified Buyer
“The transaction with Mulberry was as you would expect but the quality of the product was awful. It didn’t work properly and looked like people had already been using it. Unfortunately I had relied on the product as a gift for my grandson so I had to give him it knowing the functionality was pretty poor. The battery lasted just a few minutes also. Quality control was not evident which is surprising given this was a more expensive version of the product than I had seen elsewhere but paid the extra hoping for better quality.”
Helpful Report
Posted 2 months ago
Dear Customer, thanks for your review. Sorry to hear you were disappointed with the item quality. Please contact us directly and we can work out how we can resolve this for you. Thanks, Mulberry Bush
Posted 2 months ago
Janet D
Verified Buyer
“Underwhelming.”
Helpful Report
Posted 3 months ago
Dear Customer, sorry to hear you were underwhelmed. Please can you provide a bit more detail as to what you were not happy with and we will do all we can to help? Many thanks, Mulberry Bush
Posted 3 months ago
Anonymous
Verified Buyer
“The crayons seem poor quality and sharpener next to useless...so disappointing at that price. Not good.”
Helpful Report
Posted 4 months ago
S A
Verified Buyer
“Ordered two of the same items, and half on one of the items missing! Had to call , send photo and now have to wait for missing items ! Needed them by today !”
Helpful Report
Posted 5 months ago
Dear Customer, thanks for your review. When we spoke with you on Friday about your order you explained that one of the jumping farm animals was missing. To help us establish which animal it was that was missing we asked you for a photo. A replacement was then sent immediately, which we were advised would be arriving with you 2 working days later, on Tuesday. Tracking shows it was delivered on Tuesday, but delivered to your next door neighbour (at 62) because no one was in at your address. Please do check with your neighbour and let us know if we can be of any further assistance. Sorry for the inconvenience, Mulberry Bush
Posted 5 months ago
Anonymous
Verified Buyer
“Product was significantly over priced.”
Helpful Report
Posted 8 months ago
Dear Customer, sorry to hear you feel the item you bought was overpriced. We regularly review prices to make sure we are competative and we try are hardest to make sure our prices are fair and reasonable. We have, for example, seen that the item you bought from us can be bought second hand on ebay for a considerably higher price than our price for the brand new item. However, if you are not happy with your purchase you are welcome to return your item to us. Please follow the guidance on the returns page on our website. Many thanks, Mulberry Bush
Posted 8 months ago
SUSAN A
Verified Buyer
“very disappointed with the 2 x voice changes i purchased for Christmas presents.”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your reviews, sorry to hear you are not happy with your Voice Changers. We don't any record of any order for you for this item, perhaps you ordered under a different order number/postcode/surname etc? With the Voice Changers we've found over the years that they work best when pressed against the lips - they pick up the sound of your voice much better that way. If that doesn't work, please let us know (and let us know the order number you ordered these on) and we'd be very happy to help.
Posted 1 year ago
Kenneth A
Verified Buyer
“The service from Mulberry Bush was good but the product was defective. It was a Hammer Peg Bench purchased for our thirteen-month-old grandson. However, on Christmas Day, we gave it to him and he started to play, we noticed one of the holes had no "restrainer" in it so the peg dropped straight through the hole. It didn't seem to be broken just missing. I know we could have returned it but our son was up from London and said not to bother. Very disappointing although our grandson is probably too young to have noticed.”
Helpful Report
Posted 1 year ago
Dear Customer, sorry to hear you and your Grandson are disappointed with his Hammer Peg Bench. Please do contact us directly so we can work out how best to resolve this for you. We may, for example, be able to send a replacement directly yo your son and Grandson in London. Best wishes, Mulberry Bush
Posted 1 year ago
Richard N
Verified Buyer
“O paid extra for next day delivery, took a bloody week for it to arrive. Not happy.”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your review, sorry to hear you were disappointed. On your order you selected and paid for Standard Delivery, you did not select Next Day Delivery. In the run up to Christmas we do advise delivery leadtimes of around a week for our standard delivery service. Please check your Order Acknowledgement email from us which will show the Standard Delivery option that you selected, but do contact us if we can be of any further assistance. Thanks, Mulberry Bush
Posted 1 year ago
Catherine C
Verified Buyer
“Poor quality”
Helpful Report
Posted 1 year ago
Peter C
Verified Reviewer
“Ordered 4 items then tried to print the receipt. Each page was obscured by a massive notice Sign-up To Receive Deals & Offers! Enter your email address. Then on the next line: Sign me up! Then underlined on the next line: No Thanks. Problem is there is no response if you press No Thanks or the cross at the top right of the notice. Printed first 3 pages of the receipt, each completely obscured by Sign-up To Receive Deals & Offers! I could only print the receipt after I clicked Sign me up! If Mulberry Bush read this, please unsign me.”
Helpful Report
Posted 1 year ago
Dear Customer, sorry you had problems with the pop-up on our website. The "no thanks" or cross in the top right should allow you to close this preventing further pop-ups. We'd be very happy to email you a copy of your receipt of your still struggling - please email or phone us. And you're subscribed to our email newsletter, please either click the Unsubscribe link on any email newsletter from us or email us with your address and we can do this for you. Thanks, Mulberry Bush
Posted 1 year ago
Lois W
Verified Buyer
“I ordered a gift for my grandchild to be sent to her address in Arundel. I put the address where it was to be delivered in your online form. It was delivered to my address here in Faversham - I then had to send it on to Arundel which cost £7.49 Royal Mail first class. An expensive mistake on the part Of Mulberry Bush,”
Helpful Report
Posted 1 year ago
Dear Customer, we have checked and we sent your order to the address that you requested. I'm afraid you asked us to deliver to Faversham, not Arudnel. Sorry to say, but we did what you asked us to do. This was as shown on your Order Acknowledgement email, sent to you when you placed your order - we can send you a copy of this email if it helps.
Posted 1 year ago
Anonymous
Verified Buyer
“I bought some personalised writing pencils and a pen which were fine, and also the Jumbo Zipped Pencil Case Set. Most of the items in the jumbo set were ok, the printing of the name is not of the best quality. The colouring pencils were very poor quality and will be going in the bin. The colour is very faint and the material of the pencil is very brittle so they keep breaking. I sent two emails to Mulberry about it but they didn’t reply.”
Helpful Report
Posted 1 year ago
Dear Customer, sorry to hear you are disappointed with your order. We have double-checked, we haven't received any emails from you, nor have you phoned us about this issue. For us to help, the best thing would be for you to email or phone us. Please email us at sales@mulberrybush.co.uk or phone us on 01403 790796 and we'll do what we can to help. Best wishes, Mulberry Bush
Posted 1 year ago
Danielle B
Verified Buyer
“On this occasion I wasn’t happy with a couple of the products form a Christmas order that literally fell apart before we could use and the magnetic word calendar is a complete waste of money. Sending it back for refund and experienced a rude customer service agent. Won’t be buying from here again.”
Helpful Report
Posted 2 years ago
Dear Customer, thank you for your review. We are sorry you are disappointed with the two products you mention and that you feel you received poor customer service. In our email exchange we explained that the photo you sent of the magnetic words makes it appear that you may have pealed off the piece above the magnetic strip, meaning the piece is unusable. In our emails to you we offered you a replacement or a free return. A different indepentant member of our team has re-read the email exchange we had with you and they don't feel it was rude, but we are sorry if you've interpreted it as such. We are sorry once again that you are disappointed, Mulberry Bush
Posted 2 years ago
Gabrielle H
Verified Buyer
“Sadly asked for review and still not had delivery”
Helpful Report
Posted 2 years ago
Dear Customer, thank you for your review. We are sorry that your goods took a long time to arrive, we did despatch this within 5 days of your placing your order which did include a personalised item. This year has been a challenge to ensure all our parcels are delivered within our usual timescales. I can see that your order was received on 14th December and can only apologise for the longer than usual delivery time. Kind regards Mulberry Bush
Posted 2 years ago
Sara G
Verified Buyer
“I was really disappointed with the dinosaur torch projector as it is so small. I thought for the price it was not worth it. I have had to get an additional present to make it look like a decent present.”
Helpful Report
Posted 2 years ago
Dear Customer, thank you for your review. We are sorry that you were disappointed with this item. All the dimensions are stated on the product pages of our website. If you wish to return this item, please follow the online instructions or call us on 01403 790796. Kind regards Mulberry Bush
Posted 2 years ago
Anonymous
Verified Buyer
“Happy with the choice and delivery, but disappointed the product is faulty. Am hoping you can put this right by replacing.”
Helpful Report
Posted 2 years ago
Dear Customer, sorry to hear your item was faulty. Following hearing about this issue for the first time from your review, we contacted you and have now sent you a replacement. Sorry again the original item was faulty. Mulberry Bush
Posted 2 years ago
Laura W
Verified Buyer
“We wish you would stop sending so many catalogues due to the environmental impact.”
Helpful Report
Posted 2 years ago
Dear Customer, thanks for your feedback. All our catalogues are printed on paper produced from sustainably managed forests and controlled sources (PEFC) and we encourage customers to recycle catalogues once they have finished with them (or pass them on to a friend/relative!) We are also able to suppress mailings to individuals if that's what you as individuals would prefer, you just need to ask us not to mail you. Following your review, we have marked your record so as not to mail you catalogues in the future. Thanks again for your feedback, Mulberry Bush
Posted 2 years ago
Ron F
Verified Buyer
“I ordered 3 items for toddlers for Xmas. One was a small kaleidoscope and I specifically asked for "blue, not pink" but I was sent a pink one. It also doesn't even work properly in that it doesn't make patterns. The customer has to pay p&p for returns so it isn't worth doing - VERY VERY POOR!”
Helpful Report
Posted 2 years ago
Dear Customer, very sorry we sent you the wrong colour kaleidoscope. Please contact us on 01403 790796 and we can agree how best to remedy this for you, Mulberry Bush
Posted 2 years ago
Clive S
Verified Buyer
“I do my best to avoid buying goods made in China. I used a site that advertises goods not made in China and was diverted to your site that waves the Union Jack and British made goods. I bought two items. On arrival both are made in China. You hide where goods are made which is dishonest.”
Helpful Report
Posted 2 years ago
Dear Customer, sorry you are disappointed. We source our toys, gifts and games from all around the world: some from China, some made in the UK, many from elsewhere. We do not advertise ourselves as not selling Chinese-made goods so it would be helpful if you could tell us where you've seen this. We'd be grateful if you could contact us to discuss. Thanks, Mulberry Bush
Posted 2 years ago
Mulberry Bush Ltd is rated 4.8 based on 12,346 reviews
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