Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,346 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly one the the laser guns is not working, so a very disappointed nephew on his birthday.”

Helpful Report

Posted 22 hours ago

Dear Customer, sorry to hear one of your nephew's laser tag guns is not working. Please contact us directly with all your details and we will get this resolved for you. Sorry for the inconvenience, Mulberry Bush

Posted 21 hours ago

“I had a terrible experience with AIO Market. They were extremely dishonest, constantly asking for deposits, and even restricting my account, which had over R195,000. I tried reaching out to their customer service, but they were unhelpful and refused to resolve the issue. Thankfully, I got in touch with Mrs. Faina, who took my case seriously. She helped restore my account, and I was able to withdraw everything. I’m now completely done with AIO Market and would advise others to stay away from them. If you’re in a similar situation, I recommend contacting Mrs. Faina directly at FAINASECURETEAM ___ ((@)) g_ma__" il,___c0__m.”

Helpful Report

Posted 1 month ago

Your review is for the wrong company, it's nothing to do with us! We sell children's toys..! We don't know what the AIO market is, but it's certainly not us!! We hope you get your complaint resolved but we would request you redirect your review to whoever the correct company is! Thanks, Mulberry Bush

Posted 1 month ago

“I purchased the potion set for my grand daughter and it is a complete waste of money, sold very over priced. Very disappointing.”

Helpful Report

Posted 2 months ago

Dear Customer, thanks for your review, sorry to hear you were disappointed with your item. The potion kit contains a lot of components allowing the child to make a good number of "potions". We're sorry you feel it is overpriced. Thank you once again for your feedback, Mulberry Bush

Posted 2 months ago

“Oh my goodness, I ordered a Pyxel-a learning boot a was delivered rocks, literally rocks wrapped in dirty cloth!!!!!!. You cannot believe how terrifying and traumatic it was for my son. This is a cruel, horrible , cruel thing to do to child on Christmas Day, not to talk about being fraudulent. I need someone to get in touch with us as soon as possible. We already sent you an email. This a terrible thing to do to a child . How horrible!!!!!!!!!!!!!!”

Helpful Report

Posted 3 months ago

Dear Customer, The issue you reported is clearly very serious. Since you sent your review and initial email we have been in communication with yourselves on a number occassions, and we and our suppliers have carried out thorough reviews. We are very sorry that you received stones instead of the product you ordered, we have emailed you directly to advise next steps. Mulberry Bush

Posted 2 months ago

“We purchased a bundle of Dovetail Dolls House in time for Christmas. I assembled the dollhouse in November ready for the big day and unloaded the boxes of furniture, not thinking to check the boxes. I wish I had. On setting up the ‘rooms’ in the dollhouse this evening ready for Father Christmas’ arrival tomorrow morning I realised the bundle included two bathrooms and two children bedrooms instead of an adult bedroom and lounge. Absolutely livid. I realise now on your website the lounge is out of stock so think we have been dealt a quick swift con there of supplying two of something you have so as to make money. Poor. Very poor. You are a large company and my words will have little impact. I know our daughter will not notice tomorrow morning at Christmas that Father Christmas hasn’t stocked a lounge and a parent bedroom. But that’s not the point. That’s what I ordered and I am very angry. I run a business and it’s a small business and I would lose customers if I behaved how you have. I have ordered the lounge and parent bedroom furniture now from A different company and I will never purchase from you again. I hope people read this and do not order from you. I will recommend to my parent friends not to order from you and that’s all I can do for your dishonesty. Shameful. Disgraceful. Misleading.”

Helpful Report

Posted 3 months ago

Dear Customer, We are sorry that you received duplicated furniture sets. I wish to assure you that this was an innocent mistake - nothing more, nothing less. We would never knowingly or deliberately do this, and we are saddened to hear you think we have. As a business we have been trading for 28 years. In this time we have shipped literally millions of toys, gifts and games to children all across the UK and beyond. We can promise you - categorically - we have never knowingly sent incorrect items. And we never will. Your order was despatched to you back in mid-September. Had you have contacted us sooner we would have had plenty of time to resolve this for you in time for Christmas. We are sorry once again you received duplicated furniture sets, we have emailed you directly to advise how we might resolve this for you. Best wishes Mulberry Bush

Posted 2 months ago

“Very disappointed. I was constantly told that my email address was incorrect. This is certainly not the case. As a reult I cannot proceed with my order.”

Helpful Report

Posted 4 months ago

Dear Customer, we are sorry to hear you were having trouble on our website, and sorry for the belated reply. Please contact us and we can take your order over the phone. It would help us too if you can explain a bit more about what the issue was, this would help us see if we have any issues on our website. Sorry once again, Mulberry Bush

Posted 3 months ago

“I ordered a pushing toy and received a pull along. Could not believe how small it was. Neither could I find the item I teceived in your catalogue, Needless to say I will not be buying from you again.”

Helpful Report

Posted 4 months ago

Dear Customer, thanks for your review. The item you ordered (when you ordered on our website) was the Jemima Pull Along. I'm afraid it wasn't the item you perhaps intended to order, the Pushalong Jemima. Please refer to your Order Acknowledgement email to see this. These are different products with different product codes, and the product photos and descriptions show and explain the differences. The photo of the one you ordered shows a cord for pulling it along, and is marginally cheaper than the push along, which has a push stick. I'm sorry if you are disappointed, but you have received the item you ordered. You are very welcome to return the Jemima Pull Along either for a refund or to upgrade to the Push Along, please see our returns page or contact us and we'd be happy to help. Many thanks, Mulberry Bush

Posted 4 months ago

“Mulberry bush sell a toy gun that fires elastic bands. These 'toys' will be used outside despite Mulberry bush saying that customers are advised to use indoors only. Rubber bands can take up to 50 years to biodegrade, and if left around will potentially kill wildlife. THIS IS DANGEROUS TO WILDLIFE AND A KILLER. Hedgehogs get entangled in them and birds can eat them thinking they are worms. This product should not be for sale.”

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Posted 4 months ago

“I brought 3 towels all with engraved names. I have bought these before and are excellent.They look good and wash very well. I also bought engraved pencils for my grandchildren for school. Brilliant no more loosing pencils.”

Helpful Report

Posted 5 months ago

Dear Customer, thank you for your review. You've very kindly said that the products are both "brilliant" and "excellent" - but you've only given us a 1-star review. Usually people give more stars when they are happy with their order. Did you mean to give us a different star-rating? I wonder if you'd mind checking and maybe amending your review rating? If you did mean to give us just 1-star then please let us know what we didn't do so well. Many thanks, Mulberry Bush

Posted 5 months ago

“My son used this twice and it no longer pops up”

Helpful Report

Posted 5 months ago

Dear Customer, sorry to hear about the problem your son is having with his toy. Please do contact us and we can help resolve this for you, Mulberry Bush

Posted 5 months ago

“Royal Mail promised(but failed) to deliver in 4 occasions and consequently the package arrived too”

Helpful Report

Posted 5 months ago

Dear Customer, please accept our apologies for the delays with delivery of your order. The tracking shows that there were two failed delivery attempts before they finally successfully delivered on attempt number 3. Overall delivery of your parcel took one day longer than we advertise, even with the courier delays. We appreciate this can be frustrating and we apologise for the inconvenience caused. Apologies once again, Mulberry Bush

Posted 5 months ago

“I ordered and paid for a dolly bed from the website the picture was a wooden bed 4 wheels and 2 swan handles for £41.00 I was then informed they had put the wrong picture up on the website they were happy for me to pay more money when I explained this was my fault the item was then out of stock they have refunded me but would and did not honour nothing Absolutely disgusting I would not order from this website”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for your review. The item you ordered was the doll's cot. Unfortunately we had the had the wrong picture on our website - we had a picture of a doll's pram, which is what you thought you were ordering. The product name and description on our website and the order acknowledgement you received said "cot" but the picture was a pram. We realised that we'd made this mistake only after you ordered so we immediately contacted you. We corrected the error on the website and made you aware of this. The item you actually wanted is not in stock and we have no promise date from our supplier. And given the two items vary considerably in price the only option available to us was to refund you, which we did immediately and in full. We explained all this to you over the phone and by email. We are sorry that we made a mistake with the product image but we have corrected this and given you an immediate and full refund. We hope you will see that there is nothing further we can do. Sorry for the inconvenience Mulberry Bush

Posted 7 months ago

“Not made very clear that "everything you need" to grow your own butterflies doesn't actually include the caterpillars - which some would argue are the only thing you really need. I paid nearly £10 each to have 2 kits delivered on a specific day, then waiting in for an expensive netting and nothing to grow inside. Pay very careful attention to the very small print.”

Helpful Report

Posted 7 months ago

Dear Customer, Thanks for your review, sorry to hear you are disappointed. On the product description on the product page for this item - ie where you ordered - we state in bold text: "The Live Insect Box shown is not sent with this Kit, we supply the voucher, worth £11.99 to order the caterpillars separately, there is an extra postage charge £2.99 for this service". I'm sorry that you perhaps didn't read this, but it is unfair to describe this as "small print". The statement is in bold lettering and accurately describes what is and what isn't included with the product. "Everything you need" is indeed included, but you need to use the voucher at the best time for you to get the live insects. Again, this is explained on our website. The delivery option you selected was for our Name The Day delivery service. We offer cheaper delivery options such as our Standard Delivery option for either £3.99 or free when your order is over £75. Sorry once again that you were disappointed. We would always urge customers to read our product descriptions.

Posted 7 months ago

“Cute but very poor quality, expected a better product.”

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Posted 8 months ago

“Ordered online and thought it might be American so some chance of quality. No chance it was chinese rubbish that did not work even with changed batteries. Requested a replacement in time for an event. So far no replacement, no refund, too late now anyway. Dom't bother.”

Helpful Report

Posted 10 months ago

Thanks for your review, we’re sorry you’re disappointed with your Voice Changer. Over the years we have sold hundreds of these and rarely have any problems, but we’re sorry it sounds like yours may be faulty. We received your email about this the other day and replied asking for further details – extra information we need to help us resolve this for you. As of yet we haven’t heard back from you but will of course resolve this for you just as soon as we do.

Posted 10 months ago

“Very disappointed in Mulberry Bush, I would not recommend, at all. Ordered Le Toy Van Castle on the 11th December delivered very late with box damaged before leaving Mulberry Bush premises as Plastic cover for delivery was not damaged. The bundle of knights, horses and dragons for which I paid extra was an absolute disgrace. Plastic junk , couldn't stand the knights and horses up Equivalent to free plastic toy in a cereal packet. Customer Services this morning were abysmal. I had received an email asking me to give them to give them a review and that if I wasn't happy to contact them prior to posting a poor review”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review, we are sorry you are disappointed. The tracking for your parcel shows it was delivered exactly a week after you ordered, which in the run up to Christmas was exactly what we were promising on our website. You used our free Standard Delivery service, we do offer a faster Next Day Delivery service for customers wanting quicker delivery which was available should you have wanted it. Regarding the damages, our team do not knowingly send out faulty items, but if any of the components of your castle were damaged please let us know so we can help replace them and resolve this for you. When you phoned this morning you believed that the knights were a wooden Papo set, which we explained that they weren't, but that there were as we advertise them on our website. They are certainly not equivalent to "a plastic toy you might get in a cereal packet", but we're sorry you feel that they are of poor quality. The knights set (when bought with the castle) are just £7, allowing children to have a set of knights to play with in their new castle. Again, when you phoned we explained all of this, which we feel is totally reasonable, we are sorry you consider this to be poor customer service. Once again, we are sorry you are diappointed and we are happy to help resolve any issues with the castle if there are any faultly/damaged parts. Best wishes, Mulberry Bush

Posted 1 year ago

“I've used mulberry bush before and had no issues but this time I'm beyond disappointed. I paid for next day delivery on the 15th and Our order never arrived. Parcleforce claims it's "lost " and mulberrybush is closed for business until 2nd January. This means a majority of my kids Christmas presents are lost and I've had to rush to the shops and panic order presents on Amazon on the 23rd and have no way to claim back the £250 I spent at Mulberry Bush. How can a toy shop close from 22 Dec over Xmas with no customer support?????”

Helpful Report

Posted 1 year ago

Dear Customer, we are so sorry it sounds like Parcelforce have lost your parcel. We were open all day Friday 22nd and we could have sent replacement items to you if you’d have contacted us sooner. Of course it is entirely Parcelforce’s fault they appear to have lost your parcel but contacting us so late gives us no time to help you. We literally had a couple of calls checking up on orders on Friday and with our couriers not accepting parcels on Saturday for pre-Christmas delivery with felt it wasn’t going to be helpful for customers for us to be open on Saturday 23rd and it would be more helpful for our staff to have a well earned break. Again, we’re sorry your parcel appears to have been lost. Please email us with all the details and we’ll investigate/refund you

Posted 1 year ago

“MIsleading description. Far too simple for my use. Being sent back”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your feedback. We're sorry you feel the description is misleading and too simple for your use. We would appreciate it if you can let us know in detail how we can make things better. We value your feedback, and we are confident that your comments will help us improve the services we provide. Thank you again.

Posted 1 year ago

“Sadly the whooping cushion doesn't whoop !, I will be returning it. Delivery and packaging was good so I have given it one star.”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. Sorry to hear the whoopee cushion didn't work for you. Please contact us directly and we can perhaps send you a replacement? Sorry once again, Mulberry Bush

Posted 1 year ago

“Will never buy anything from Mulberry Bush again. Not satisfied with one product and customer service was poor. Very patronising approach”

Helpful Report

Posted 1 year ago

As per our email communication, we are sorry you are disappointed and you felt we were patronising. We have explained to you on multiple occasions why the personalised item you received is not faulty. You may not be happy with it but the item is as advertised and is not faulty. Describing our customer service as poor just because you haven’t got your way is inaccurate and bluntly not fair. We have gone out of our way to listen to your concern and explain the situation. We are sorry that you feel this was poor customer service.

Posted 1 year ago

Mulberry Bush Ltd is rated 4.8 based on 12,346 reviews