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Mulberry Bush Ltd Reviews

4.8 Rating 11,843 Reviews
97 %
of reviewers recommend Mulberry Bush Ltd
Company Reviews Product Reviews
9,151
 Metrics Info
4.8
Based on 11,843 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Mulberry Bush Ltd Reviews
Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Alex W
Verified Buyer
“I bought these pencils for my mum, I haven't given them yet but they look nice and the service from mulberry bush was great. They arrived well packed and in good time.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Very effecient dealing with order. Grandson delighted with castle. He is nine and managed to put it together with very little help from his father.”
Helpful Report
Posted 2 months ago
Karen C
Verified Buyer
“I was very pleased with my purchase. It was exactly as described”
Helpful Report
Posted 2 months ago
Barbara H
Verified Buyer
“So pleased. The pencils arrived early and look fab, thanks.”
Helpful Report
Posted 2 months ago
Jane P
Verified Buyer
“Perfect present”
Helpful Report
Posted 2 months ago
Nigel K
Verified Buyer
“Excellent, will use again.”
Helpful Report
Posted 2 months ago
Steve L
Verified Buyer
“Bought personalised colouring pencils as a present for my mother-in-law. They were very nice and delivered promptly. She loved them.”
Helpful Report
Posted 2 months ago
Maria L
Verified Buyer
“Beautiful as expected. The design, the materials excellent quality! Very much recommended.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I ordered and paid for a dolly bed from the website the picture was a wooden bed 4 wheels and 2 swan handles for £41.00 I was then informed they had put the wrong picture up on the website they were happy for me to pay more money when I explained this was my fault the item was then out of stock they have refunded me but would and did not honour nothing Absolutely disgusting I would not order from this website”
Helpful Report
Posted 2 months ago
Dear Customer, Thank you for your review. The item you ordered was the doll's cot. Unfortunately we had the had the wrong picture on our website - we had a picture of a doll's pram, which is what you thought you were ordering. The product name and description on our website and the order acknowledgement you received said "cot" but the picture was a pram. We realised that we'd made this mistake only after you ordered so we immediately contacted you. We corrected the error on the website and made you aware of this. The item you actually wanted is not in stock and we have no promise date from our supplier. And given the two items vary considerably in price the only option available to us was to refund you, which we did immediately and in full. We explained all this to you over the phone and by email. We are sorry that we made a mistake with the product image but we have corrected this and given you an immediate and full refund. We hope you will see that there is nothing further we can do. Sorry for the inconvenience Mulberry Bush
Posted 2 months ago
Deborah D
Verified Buyer
“Paid for next day delivery and it arrived on time. Perfect village shop my granddaughter is over the moon with it, looks really good and is very well made”
Helpful Report
Posted 2 months ago
Jane A
Verified Buyer
“Absolutely fantastic!!! I felt really nervous ordering personalised products so I wrote a message when placing the order and they confirmed before proceeding. Really happy with this company and their product. I have messaged all the mums at the school about these great products. Thank you so much for making this so easy and reassuring for me. X”
Helpful Report
Posted 2 months ago
Gillian H
Verified Buyer
“Good product and excellent delivery time”
Helpful Report
Posted 2 months ago
Samantha P
Verified Buyer
“A great site, customer friendly. Lots of great choice. Delivery timely and with good communication. Thank you.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“The whole process was very straightforward. The quality of the goods was good. We bought the tricycle for our 1 year old granddaughter and we're sure that she will love it.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“The recipient was very happy with her gift.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Prompt delivery , good quality as usual , toys enjoyed by the child”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“We were a wee bit disappointed at the flimsy nature of the pencil cases.”
Helpful Report
Posted 3 months ago
Dear Customer, sorry to hear you were a little disappointed. Whilst these pencil cases are fabric - and therefore flexibile - the should be robust and shouldn't break or fall apart. If you do get any problems please do let us know, Many thanks Mulberry Bush
Posted 2 months ago
J G
Verified Buyer
“Quick service, good product and fair price. What more could you want?”
Helpful Report
Posted 3 months ago
Elizabeth G
Verified Buyer
“Very efficient and personalised items were excellent. Delivery was amazingly quick .”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Straight forward ordering service and easy to use .....Great choice of quality and imaginative gifts.”
Helpful Report
Posted 3 months ago
Mulberry Bush Ltd is rated 4.8 based on 11,843 reviews
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