Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,205 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mulberry Bush has lots of great games and toys, well made and educational as well as a toy.”

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Posted 2 years ago

“I've always loved your products. This year I bought personalised pencils for my granddaughter. She and I are left-handed and noticed that the name appears upside down for left-handed people.”

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Posted 2 years ago

“Daisy thoroughly enjoyed her puzzle.”

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Posted 2 years ago

“I was very pleased with Mulberry Bush and your delivery service . The parcel was received before Christmas and my grandson is very happy with the Peter Rabbit music box . Thank you .”

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Posted 2 years ago

“I paid a premium for next day delivery but the package did not arrive until the end of the third day ( not related to postal strikes as it came via courier.) Packaging and presentation poor...just a sad looking plastic bag. I bought the doll primarily as it was advertised as a " Poppy" doll and was for a little girl named Poppy but the only indication of the name was in tiny print on the label. Apart from these disappointments the doll was of adequate qualty and design.”

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Posted 2 years ago

Dear Customer, sorry to hear you were disappointed with the delivery of your order. Prior to Christmas, because of the Royal Mail strikes, all other courier networks were inundated with parcels to the point where they all really struggled. The courier for your order may not have been Royal Mail but it was these strikes that caused most delays. Nevertheless, having checked the tracking for your parcel, I can see it was delivered just one day late (48hrs after despatch), and in plenty of time for Christmas. Sorry once again you were disappointed, Mulberry Bush

Posted 2 years ago

“Quick delivery and very happy with the toys I ordered- thank you!”

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Posted 2 years ago

“With a great website and easy to navigate, Mulberry Bush offers suitable quality toys suitable for children of all ages and is the answer to online shopping for that special gift. You can also actually speak to a member of staff! The service is excellent and offers a good choice and reliability to deliver on time.”

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Posted 2 years ago

“Easy ordering and arrived on time.”

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Posted 2 years ago

“Super little bike. Our 2 year old was over joyed with it on Christmas morning. Delivery was on time it took about 30 mins to put together. Very happy with it.”

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Posted 2 years ago

“I've used Mulberry Bush previously for purchasing gifts for my children when they were younger and know that I can depend on their products being high quality.”

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Posted 2 years ago

“Great service, however a little disappointed with the soft dolly as I thought it would come with the name on it was advertised as. I did notice the personalisation part when ordering but I thought that it already came with its name.”

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Posted 2 years ago

“My grandson who is four and I were both very pleased with the toys we chose from the Mulberry catalogue for his Christmas presents, particularly the wooden alphabetic dinosaur jigsaw.”

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Posted 2 years ago

“I ordered (rather late) three personalised art sets. They came in good time for Christmas and were a great success. The youngest one (aged 5) carries it about with her!”

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Posted 2 years ago

“Lovely products which you don't see in every shop. Dispatch was prompt.”

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Posted 2 years ago

“Very happy with doll and whole procedure”

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Posted 2 years ago

“Wonderful sturdy toys”

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Posted 2 years ago

“Really great quality, sustainable, traditional toys that the children loved.”

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Posted 2 years ago

“They've always got interesting toys & games. The presents & little stocking fillers were very successful.”

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Posted 2 years ago

“Excellent service. Great toys Very popular with grandkids. Thank you”

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Posted 2 years ago

“Unfortunately mine was not a good experience with Mulberry Bush. My items were Christmas presents for my daughter and were lost in transit by the logistics company. When I contacted Mulberry Bush to advise, they said they would not send replacements or issue a refund until they had opened an investigation with the courier (which cannot be done for 5 working days from the date the items reported missing) and they had to complete the process in full before resending me new items or issuing a refund. I bought the items elsewhere and am still waiting to hear from the Mulberry Bush regarding my refund. Such a shame as I prefer to support smaller businesses, but on this occasion a larger retailer provided the goods without problems.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review, sorry to hear you did not have a good experience with us. The tracking for your original parcel showed it was delivered (ie not lost in transit). However, because you advised us you hadn't received your parcel we asked the courier to investigate where it had been delivered. The courier company confirmed the GPS location for the delivery of your parcel, which matched the location of your address - however they are continuing to investigate this for us. We're sorry you were disappointed, but we do feel we have done everything we can to help - and we continue to do so. Sorry once again that you were disappointed, Mulberry Bush

Posted 2 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,205 reviews