Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always a good choice of products at a reasonable price. I had ordered two family games as Christmas gifts. One of the games' boxes was too long for the packaging box and was left sticking out of the top of it. Luckily it wasn't damaged.”

Helpful Report

Posted 1 year ago

Dear Customer, Thanks for your comments, sorry to hear your parcel arrived with you in this way - it doesn't sound like it was packed up to our usual standards, for which we apologise. Thanks for bringing this to our attention and sorry once again Mulberry Bush

Posted 1 year ago

“I was disappointed with the size of the lettering on the pencil cases I ordered. I haven't returned them as I haven't time to buy anything else. You have got some interesting things in the catalogue. Delivery was vey quick.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review - sorry to hear you were disappointed with the pencil case lettering. The lettering on these items is small, but it is exactly as pictured on it's product page on our website. Some people like it like this which is why these continue to sell well but other customers prefer larger lettering, which in part is the reason we also sell the embroidered jumbo pencil case (which has larger lettering). Glad however to hear that delivery was quick! If there's anything further we can help with, do let us know, thanks, Mulberry Bush

Posted 1 year ago

“Prompt service but a little disappointed with size of product for price”

Helpful Report

Posted 1 year ago

“Unfortunately the child’s microscope had obviously been opened. The internal packaging was taped together and the box outside was bashed. Having said that the actual microscope appeared to be okay and due to timings decided to keep.”

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Posted 1 year ago

“Ok - quick delivery”

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Posted 1 year ago

“I ordered named Chunky Triangular coloring pencils for my grandson, Elliot. I was very disappointed that only his name was written on the crayons and not" Elliot's pencils "as shown in the brochure. The instructions were not clear. Very disappointing. Really sorry to have to write a poor comment. I was so looking forward to giving these to him.”

Helpful Report

Posted 1 year ago

“Quite nice as have purchased before- however the print on the pencil case was not printed properly so doesn’t look great ☹️”

Helpful Report

Posted 1 year ago

“Quality of the product very good. Delivery time extremely disappointing.”

Helpful Report

Posted 2 years ago

Dear Customer, we are glad you are pleased with the product quality of your personalised stationery. In terms of delivery timescales, we advertise where you ordered on our website to allow 14 days for delivery for these particular personalised items - this is because they are bespoke, hand-printed to order. Your order actually arrived with you quicker than that, in 10 days. For most items our delivery timescales are considerably faster but with personalised items we advise on our website to allow longer. We apologise however that you were disappointed and we continue to work with our supplier artists and craftsmen & women to speed up delivery timescales for personalised items. Thanks again for your feedback, Mulberry Bush

Posted 1 year ago

“It is good quality and you can make many different things. But all the connections are really stiff, so an adult has to make it ( mainly) . I am hoping it will get looser with use. But disappointing that my son can not do this by himself.”

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Posted 2 years ago

“Does what it says on the tin.”

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Posted 2 years ago

“Arrived promptly but disappointed with the quality of the printing as some letters were incomplete. However, I was quickly offered a 50% refund as they were unable to offer a replacement in time for Christmas so happy with customer service”

Helpful Report

Posted 2 years ago

“Loved the wooden marble run but disappointed with plastic and non eco parts of First Sewing kit. Made in China”

Helpful Report

Posted 2 years ago

“The items are not as good quality as they look, the colour of the writing on the front also does not look as nice as the pictures on the Web site.”

Helpful Report

Posted 2 years ago

“I’m sure my chosen items will make wonderful gifts but unfortunately I haven’t received them yet. Due a week ago and granted there has been a postal strike but orders from other companies have arrived in the interim. An update on progress would have been appreciated.”

Helpful Report

Posted 2 years ago

Dear Customer, apologies for the delay with your order, it look Royal Mail longer than normal to deliver because of the strikes. The tracking does now show that your parcel has been delivered, apologies it took longer than we would have liked. Please contact us if we can be of any further assistance, Mulberry Bush

Posted 2 years ago

“I have just written an email re two of your products which k am very disappointed in”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you are disappointed with two items in your order. We will respond directly to your email, Mulberry Bush

Posted 2 years ago

“It took a long time to be delivered after ordering .”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. Sorry it took longer than we would have liked for your parcel to be delivered, we are pleased it has now arrived. Mulberry Bush

Posted 2 years ago

“Easy website to navigate and delivery was quicker than expected, just not overly happy with my purchase”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. We're pleased you found the website easy to navigate and delivery was quicker than expected. Sorry however you were not overly happy with the item you purchased. We have replied to you separately on that. Mulberry Bush

Posted 2 years ago

“The item sent was cracked and therefore not watertight as required. However, I received a full refund for the item.”

Helpful Report

Posted 2 years ago

“Unfortunately all made in China!”

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Posted 2 years ago

“Some unusual and imaginative gifts for children.”

Helpful Report

Posted 2 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews