Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery fine - product falls short - see review.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you are disappointed with your item. Please do phone or email us and we'll do what we can do to help. Thanks, Mulberry Bush

Posted 2 years ago

“never received the order 🤷‍♀️”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. The tracking for your parcel shows that the courier attempted delivery on 29th Sept but that you weren't in - and they say you were emailed and texted to advise that your parcel has been taken to your local Post Office. We will phone you to help work out how we can together get this sorted for you.

Posted 2 years ago

“I thought the prices were high, some items cheaper elsewhere, I bought roly penguin which was definitely not worth the money and was returned, to be fair return and refund were dealt with quickly.”

Helpful Report

Posted 2 years ago

“The products were delivered in a half-torn envelope and were partly damaged as a result. I paid extra for wrapping which was done in an amateurish and uncaring way. Shoddy.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry the parcel arrived with you this way. Please can you email us with the details, including any photographs you may have so that we can resolve this for you.

Posted 3 years ago

“I was disappointed as my grandson would have been. In the picture it looked like a lava lamp. It should have arrived back with you.”

Helpful Report

Posted 3 years ago

Dear Customer, sorry to hear you were disappointed. The item you ordered & received was a Jellyfish Tank Moodlight, not a lava lamp. We have received your returned item and have already refunded you for this. Please do let us know if we can be of any further assistance, thanks, Mulberry Bush

Posted 3 years ago

“First time I have used Mulberry Bush...I wanted a specific wooden toy requested by my grandson....i cannot comment on this as it's a Christmas present.... however when placing the order I was given an offer of half price toy, through this offer I purchased kaleidoscope as a little stocking filler...it was only fit for the dustbin utter rubbish....ok it wasn't expensive but when I complained directly to Mulberry Bush Customer Service I was directed to the returns by email after spending almost £150...the kaleidoscope costing reduced price of £1.50.... I feel Customer Service failed miserably to offer any service at all .... I feel they were only interested in selling the expensive product and the fact I had issues with the kaleidoscope really didn't matter to them ...it's the principal....I won't be using them again with this attitude”

Helpful Report

Posted 3 years ago

Dear Customer, sorry to hear you are disappointed with your kaleidoscope. As we explained before, you are welcome to return this item but naturally, and in keeping with all shops and online stores, we will need it returning prior to refunding you for it. We have today personally tested a sample of the kaleidoscopes we have in stock and they work very well, particularly considering they are a low-priced item. It is likely you have just received a faulty one. Please contact us again and we will be very happy for you to return this to us for a refund. Sorry again you were disappointed, Mulberry Bush

Posted 3 years ago

“The pieces of Engenius marble run did not match with the utube video of assembly instructions. Grandson very disappointed”

Helpful Report

Posted 3 years ago

“Items not protected by the flimsy packaging used. Pull along highland cow looked cheap and nasty.”

Helpful Report

Posted 3 years ago

Dear Customer, sorry to hear you are disappointed with your pull along. Please do contact us and we will do all we can to help. Best wishes, Mulberry Bush

Posted 3 years ago

“The tomorrow control helicopter /drone toy does not work - we have a very disappointed little boy. We have an architect and very tech people in the family but charging up both sections of the toy failed. The other things are fine. Jilly Sutton”

Helpful Report

Posted 3 years ago

We are sorry to hear your UFO flyer was not working. Please contact us as it sounds as if this item might be faulty and we can certainly sort this out for you. Just give us a call on 01403 790796 or email us at sales@mulberrybush.co.uk . Kind regards Mulberry Bush

Posted 3 years ago

“We purchased a Galt trampoline for our daughters birthday, and when we came to set it up discovered it was faulty and didn’t have the correct parts. I contacted customer services to explain, and received a patronising response that we weren’t putting it together correctly and with a link to the instruction video (my husband is a scaffolder so if anyone could assemble the trampoline it would be him). After explaining again that it was faulty and I wanted a replacement ASAP so my daughter could have a birthday present, they didn’t replace it immediately as you would expect from a company, and instead passed my comments on to Galt, and I am awaiting the response. This is not what you’d expect from a company, and the first rule of customer service is to keep your client happy, therefore I’d have expected a replacement immediately, and they should take up the issue with the Galt and deal with the matter themselves, instead of leaving me waiting. Not happy when the trampoline was £60, we paid for next day delivery, and our daughter didn’t have her present on her birthday.”

Helpful Report

Posted 3 years ago

“I don’t usually write reviews but I was so disappointed with this. It’s very thin felt and although there are 300+ pieces they are totally pointless! There needs to be more bigger animals I’m so disappointed with it.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry to hear you are disappointed. Please do contact us directly so we can understand more about the issue you raise. Many thanks Mulberry Bush

Posted 4 years ago

“Non-electrical toys are generally good value for money and do what it says on their tin. Unfortunately in my experience this cannot be said of electrical toys.”

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Posted 4 years ago

“Every year, I forget about how slow the delivery time is. Almost two weeks from ordering to delivery which has meant that we have had to pay almost as much as the cost of the order to have it redirected. Order WELL in advance.”

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Posted 4 years ago

“Despite paying for 48 hour delivery the item took a week to arrive, I did email customer service but was simply told to wait. In the meantime other toys ordered from other companies arrived in a couple of days. The toy it's self is ok, but probably won't order from Mulberry again.”

Helpful Report

Posted 4 years ago

Thanks for your review. To clarify, you did not pay for a "48 hour delivery" - you paid for our standard delivery. And checking the tracking for your order, we can see it was indeed delivered within our advertised delivery leadtime. We do offer a Next Day service, which is available should you want a next day delivery on your future orders. Sorry however that you are disappointed. Best wishes, Mulberry Bush

Posted 4 years ago

“Website poor and frustrating particularly when trying to pay”

Helpful Report

Posted 4 years ago

Hi Dave, Sorry you are experiencing problems with our website. We are happy to advise you over the phone or take the order for you if this helps. Kind regards, Mulberry Bush

Posted 4 years ago

“Envelope torn right across. Surprised the item was in it”

Helpful Report

Posted 4 years ago

We are sorry the postal packaging was damaged on your order. Thankfully it sounds as if nothing was damaged or lost but thank you for drawing our attention to the issue.

Posted 4 years ago

“Unfortunately, I'm unable to comment on the products I ordered from Mulberry Bush Ltd because they haven't arrived yet. I received an email a week ago saying that they had been despatched and should take 2-3 days to arrive. Today they were sitting in a Royal Mail office in Cardiff. Perhaps Mulberry should consider using different couriers.”

Helpful Report

Posted 4 years ago

Sorry to hear Royal Mail are taking a long time to deliver your parcel. It is certainly taking them longer than normal and it appears they've redirected your parcel to the wrong depot by mistake. Fortunately this happens very rarely with Royal Mail, they are usually very reliable. Please do contact us and we'll see if we can contact Royal Mail for you and get an update.

Posted 4 years ago

“Told my first order had been unsuccessful so ordered again, both orders arrived but because part of my order was personalised items ,can only get a refund for part of my order. Not happy as I feel this was not my fault . Still waiting for my refund and will not order from Mulberry Bush again.”

Helpful Report

Posted 4 years ago

“Very poor for the amount I paid for the items. Was expecting items bigger in size and better in quality.”

Helpful Report

Posted 4 years ago

Sorry you are disappointed with items you ordered. We do state the size of each item on the product page and describe them as accurately as possible. We are sorry they have not your expectations on this occasion.

Posted 4 years ago

“The two Lottie dolls that I purchased do not offer value for money at all.”

Helpful Report

Posted 4 years ago

We are sorry you are disappointed with the Lottie Dolls. We have had really good feedback from a lot of customers about them and believe they are good value. Please feel free to return them to us if you would like a refund.

Posted 4 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews