Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not been delivered. Was told it would be 5 days ago So as for a review how am I supposed to know”

Helpful Report

Posted 1 year ago

“The torch/projector is very poor, the picture is very blurred. I would not recommend this product. I am disappointed with the purchase and will be returning it. I have always been satisfied with purchases from you but not this time. Disappointed”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review - sorry to hear that your torch is faulty. Please contact us and we will work out together with you how we can resolve this to your satisfaction. Sorry once again, Mulberry Bush

Posted 1 year ago

“My mum has purchased The Wall Climbing Super Car from Mulberry Bush. Every time we put it on the wall and put on suction mode it just falls down and it doesn't even work. I was waiting for it to arrive for many days and I'm very annoyed. You charged us £25 for a tiny car that doesn't even work. It was my dream since I was 3 years old. I've been crying for half an hour. It’s a tiny car that just gets thrown away and pollutes the earth and whoever makes this should be more thoughtful (plus it’s very irritating and loud). My family is going to send it back immediately. It’s not a very nice toy and it’s too expensive.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear that your wall climbing car is faulty. Please contact us and we can work out how best to resolve this for you. Sorry once again, Mulberry Bush

Posted 1 year ago

“The kit we bought was for 5+ our grandson is 12 and found it hard to do. The wheels broke and there were no instructions. Very poor product.”

Helpful Report

Posted 1 year ago

“I paid a premium for next day delivery but the package did not arrive until the end of the third day ( not related to postal strikes as it came via courier.) Packaging and presentation poor...just a sad looking plastic bag. I bought the doll primarily as it was advertised as a " Poppy" doll and was for a little girl named Poppy but the only indication of the name was in tiny print on the label. Apart from these disappointments the doll was of adequate qualty and design.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you were disappointed with the delivery of your order. Prior to Christmas, because of the Royal Mail strikes, all other courier networks were inundated with parcels to the point where they all really struggled. The courier for your order may not have been Royal Mail but it was these strikes that caused most delays. Nevertheless, having checked the tracking for your parcel, I can see it was delivered just one day late (48hrs after despatch), and in plenty of time for Christmas. Sorry once again you were disappointed, Mulberry Bush

Posted 2 years ago

“Unfortunately mine was not a good experience with Mulberry Bush. My items were Christmas presents for my daughter and were lost in transit by the logistics company. When I contacted Mulberry Bush to advise, they said they would not send replacements or issue a refund until they had opened an investigation with the courier (which cannot be done for 5 working days from the date the items reported missing) and they had to complete the process in full before resending me new items or issuing a refund. I bought the items elsewhere and am still waiting to hear from the Mulberry Bush regarding my refund. Such a shame as I prefer to support smaller businesses, but on this occasion a larger retailer provided the goods without problems.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review, sorry to hear you did not have a good experience with us. The tracking for your original parcel showed it was delivered (ie not lost in transit). However, because you advised us you hadn't received your parcel we asked the courier to investigate where it had been delivered. The courier company confirmed the GPS location for the delivery of your parcel, which matched the location of your address - however they are continuing to investigate this for us. We're sorry you were disappointed, but we do feel we have done everything we can to help - and we continue to do so. Sorry once again that you were disappointed, Mulberry Bush

Posted 2 years ago

“So relieved parcel arrived safely and quickly”

Helpful Report

Posted 2 years ago

“No order has arrived. List by DPD. Awaiting replacement or refund.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry for the problems we've seen with your order, unfortunately our courier got a little confused with the delivery of your parcel. We have since been in contact with you and the courier and we've arranged a replacement parcel for you. Sorry once again for all the problems with your order, Mulberry Bush

Posted 2 years ago

“I can't give a review because my order hasn't arrived. Its been with the postal service since 7th December. Mulberry Bush should chase it up”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. We have being trying to contact you to agree how we can help resolve this but the telephone number we have for you isn't working. Please phone us on 01403 790796 and we will do what we can to help, thanks Mulberry Bush

Posted 2 years ago

“Ordered nearly a fortnight ago. Still not arrived.”

Helpful Report

Posted 2 years ago

Dear Customer, thank you for your review. We are sorry for the delay with your item. We did despatch this within 4 days of you placing your order. This year has been a challenge to ensure all our parcels are delivered within our usual timescales. If your order has still not arrived, please call us on 01403 790796 so that we can investigate this for you. Kind regards Mulberry Bush

Posted 2 years ago

“My pack of cards has not arrived.”

Helpful Report

Posted 2 years ago

Dear Customer, thank you for your review and apologies for the delay with your order. This was despatched from us within 4 days of you placing this with us. This year has been a challenge to ensure all our parcels are delivered within our usual timescales, if you have still not received your cards, please call us on 01403 790796 so that we can investigate this further. Once again sorry for the longer than usual delivery time. Kind regards Mulberry Bush

Posted 2 years ago

“Still not received item ordered a week ago. When I get it I will review.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. The tracking for your parcel now shows it has been delivered, we are sorry it took a few days longer than normal for Royal Mail to deliver. Sorry once again, but glad it has now arrived, Mulberry Bush

Posted 2 years ago

“Not arrived”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review. The Royal Mail tracking shows that your parcel has now been delivered. Sorry it took longer than we would have liked, Mulberry Bush

Posted 2 years ago

“My item was left in a bin and the recipients were not told”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you found it hard to leave a review. The reviews.co.uk functionality we use makes it very easy to write a review, so we're not sure why it didn't work for you. Importantly, we don't block any customer from leaving reviews meaning our reviews and our overall score is authetic. We do our best to always deliver good service and products for customers, which we believe is reflected in the overall reviews we get. However, we take all lower-star reviews very seriously. Not only does it help us to help you as the individual customer, it is also important for us to help us improve what we do. No business is perfect and lower-star reviews allow us to learn and improve further. Thank you once again for your review, Mulberry Bush.

Posted 2 years ago

“Unopened as a Christmas present for my 19 month old nephew. If you sell toys you must expect this reaction.”

Helpful Report

Posted 2 years ago

Hello Judith, thank you for taking the time to write a review. Most of our customers do normally find something positive to say about their order, maybe about the delivery or the service they received by email or over the phone. We will take your views onboard. Kind regards, Mulberry Bush

Posted 2 years ago

“Unfortunately I cannot comment on the quality of the products. They were despatched by Royal Mail, who delivered to an unknown address”

Helpful Report

Posted 2 years ago

Dear Customer, so sorry about the situation with your order. As per our phone conversation a few days ago, we have raised an investigation with Royal Mail. They tell us that they are certain your parcel was delivered to the correct address, so right now we are continue to follow up with Royal Mail to find out exactly what has happenned. We will continue to chase Royal Mail and will contact you again, hopefully tomorrow, with an update. Sorry once again for the inconvenience that this is causing. Mulberry Bush

Posted 2 years ago

“Rather disappointed at the size and contents. Didn't feel that it was value for money.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you are not happy with your item. We show contents photos showing all the elements included, and we also explain the box dimentions for the art set that you ordered. This is all shown on the product page on our website, where you ordered. It is a popular art set, but we are very sorry you are disappointed with it. Please do let us know if we can be of any further assistance, Mulberry Bush

Posted 2 years ago

“I never received jigsaw”

Helpful Report

Posted 3 years ago

Thanks for your review. GPS tracking shows that your parcel was delivered on 28th March. We have separately emailed you with details. Could it be that someone else in your household took in your parcel? Or perhaps check with a neighbour? Please do let us know that you've got it, and hopefully you will then feel happy to amend your review. Thanks, Mulberry Bush

Posted 2 years ago

“I haven’t received my order yet but have been asked to review it, but I will be happy to review the product which I’m sure will be good, please hurry up and send it !”

Helpful Report

Posted 3 years ago

Dear Customer, your order was placed on 23rd Jan, despatched on 24th Jan and the tracking shows it was delivered two days later, on 26th Jan. As a farm address, we would advise checking your safe places (eg garage, porch, shed etc) or with neighbours - and then call us if you haven't got it, and we can ask Royal Mail to investigate. Thanks, Mulberry Bush

Posted 3 years ago

“I have email from Mulberry Bush telling me my order of 18th was dispatched on 20th to Royal Mail. Royal Mail have not received it. I attempted to contact Mulberry Bush about this yesterday but tbey have popped off for hols till January 4th. Royal Mail still dont have it.”

Helpful Report

Posted 3 years ago

Thanks for your review. Your order was placed on 15th December, despatched on 16th December and Royal Mail's tracking shows that it was delivered on 18th December - so we're a bit confused about the dates you mention. Please do contact us if you need any further assistance.

Posted 3 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews