Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 11,858 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 11,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service fast delivery, packaging fab.”

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Posted 10 months ago

“I purchased a quilling set for my grandaughter's birthday. It was received on time and she was delighted.”

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Posted 10 months ago

“Good fast service, though I ordered on a Friday and paid for next day delivery, which didn't happen until the Monday, which is disappointing.”

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Posted 10 months ago

“Very fast service. I placed a late order before Christmas, some items needed to be personalised and they all arrived 5 days after ordering. I have used Mulberry Bush a few times and have always been impressed by the quality of the items ordered and the delivery times.”

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Posted 10 months ago

“Excellant service again”

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Posted 10 months ago

“Excellent service and choice Especially getting just wrap messages and delivery all in one submarine and dolll loved by grandchildren”

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Posted 10 months ago

“I was extremely impressed with the service. I ordered the Fire station and engine bundle. Unfortunately, the Fire Station was not included when my order was delivered. I telephoned Mulberry Tree to inform them. The lovely lady I spoke to was very helpful and said she would check with the stock department and ring me back. Which she did within ten minutes of my call. The Fire Station had been returned to stock. I was told it would be sent out that day. The Fire Station was delivered the next morning. I will certainly use this company again.”

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Posted 10 months ago

“excellent service and product supplied”

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Posted 10 months ago

“Product arrived quickly and as described”

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Posted 10 months ago

“Good quality.”

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Posted 10 months ago

“Excellent service. Good products”

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Posted 10 months ago

“Easy to order, well informed of dispatch and delivery, products amazing.”

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Posted 10 months ago

“I bought the wooden hammering bench for my great grandson, aged 7 months, and from all accounts it was a huge success. It was a well constructed toy and a pleasure to give as a present.”

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Posted 10 months ago

“My pre-Christmas order was all Christmas presents which have now been delivered. Our 6 year old grandson has been thoroughly enjoying Machines in Motion which I would highly recommend. Ordering and delivery were as efficient as ever, thankyou.”

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Posted 10 months ago

“Grandsons were very pleased with the things I'd ordered (secret diary, personalised pens and pencil case, spoke lights). The staff were really helpful when I had a query and sorted it out immediately.”

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Posted 10 months ago

“Great products. Great service.”

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Posted 10 months ago

“Very easy to order on line and delivery was prompt. No issues at all. Happy with my purchases. A reliable and professional service. Thank you”

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Posted 10 months ago

“Very disappointed in Mulberry Bush, I would not recommend, at all. Ordered Le Toy Van Castle on the 11th December delivered very late with box damaged before leaving Mulberry Bush premises as Plastic cover for delivery was not damaged. The bundle of knights, horses and dragons for which I paid extra was an absolute disgrace. Plastic junk , couldn't stand the knights and horses up Equivalent to free plastic toy in a cereal packet. Customer Services this morning were abysmal. I had received an email asking me to give them to give them a review and that if I wasn't happy to contact them prior to posting a poor review”

Helpful Report

Posted 10 months ago

Dear Customer, thanks for your review, we are sorry you are disappointed. The tracking for your parcel shows it was delivered exactly a week after you ordered, which in the run up to Christmas was exactly what we were promising on our website. You used our free Standard Delivery service, we do offer a faster Next Day Delivery service for customers wanting quicker delivery which was available should you have wanted it. Regarding the damages, our team do not knowingly send out faulty items, but if any of the components of your castle were damaged please let us know so we can help replace them and resolve this for you. When you phoned this morning you believed that the knights were a wooden Papo set, which we explained that they weren't, but that there were as we advertise them on our website. They are certainly not equivalent to "a plastic toy you might get in a cereal packet", but we're sorry you feel that they are of poor quality. The knights set (when bought with the castle) are just £7, allowing children to have a set of knights to play with in their new castle. Again, when you phoned we explained all of this, which we feel is totally reasonable, we are sorry you consider this to be poor customer service. Once again, we are sorry you are diappointed and we are happy to help resolve any issues with the castle if there are any faultly/damaged parts. Best wishes, Mulberry Bush

Posted 10 months ago

“What a lovely helpful company! Purchased a wooden pram for our granddaughters 1st birthday today and she loves it!”

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Posted 10 months ago

“They have a really good choice of toys, all well made and reasonably priced, as well as the age group is made very clear.”

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Posted 10 months ago

Mulberry Bush Ltd is rated 4.8 based on 11,858 reviews