Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could have bought this niko 2 in 1 tricycle from Amazon for £40 with free delivery. Don’t waste your money unless you want to add a stick on transfer name”

Helpful Report

Posted 5 years ago

“Hi, I already sent the email with a complain that I did not receive my purchase at the scheduled day I paid an extra for a next day delivery however at some reason I got in 2 days I requested refund! Kind Regards”

Helpful Report

Posted 5 years ago

Dear Customer, Thanks for your review. The courier driver did attempt to deliver your parcel the day it should have been - ie the next day - but unfortunately you were not there to receive the parcel. You should have received text messages and/or emails from DPD with details of this, together with a card left by the courier. They then came back and delivered it the following day.

Posted 5 years ago

“The postage service used by Mulberry (DPD) completely messed up my delivery and so none of my children’s Christmas presents arrived. I had to buy new Christmas presents and when I returned the products that were no longer needed Mulberry wouldn’t refund £16 postage. Never using them again.”

Helpful Report

Posted 5 years ago

“I ordered personalised name stamps for my grandchildren. I made the order over the phone . Why did the sales person not suggest that they would not work on their own and needed an ink pad? when the gift was opened there was such disappointment. It cost me a lot to get the ink pads sent quickly, with no offer of compensation from Mulberry Bush Ltd”

Helpful Report

Posted 5 years ago

“I ordered Xmas gifts for my kids but they were delivered to the wrong address, and it was too late for them to fix it.”

Helpful Report

Posted 5 years ago

Dear Customer, you ordered on 22nd December to a delivery address in London. After dispatching your parcel to that London address we then spoke to you after DPD told us they couldn’t deliver your parcel. When you ordered you give us the wrong delivery address, you’d actually wanted it delivered to South Yorkshire! We did all we could given the short notice to get the parcel up to South Yorkshire for you - and we’re sorry if it arrived late. But you ordered to have it delivered to have to the wrong address, that’s why it went to the “wrong” address. We’re sorry you felt it necessary to give us a one-star review, we did all we could to help resolve your mistake.

Posted 5 years ago

“I ordered the dotty kettle as Christmas present for my son by the end of Christmas Day the blue bird spout and fallen off and the handle to the lid of the teapot. Not only is the quality disappointing the safety aspect of such small pieces coming apart when small children are playing with it is very worrying. Very unhappy”

Helpful Report

Posted 5 years ago

“We ordered the rabbit ride on toy . Very disappointed at the size , very small , not good value for money at all , in fact way over priced at £50 .”

Helpful Report

Posted 5 years ago

“I have been waiting for delivery of a present for my grandson for weeks now. I have twice rung Mulberry Bush to be told that the problem lies with Royal Mail, it’s a busy time of year and muddles have happened. Frankly, it’s not good enough. I now have to go to the local Depot to pick up the package which has twice failed to be delivered.”

Helpful Report

Posted 5 years ago

Dear Customer, thank you for your feedback. Your parcel was despatched and delivery attempted eight days ago. The tracking at the time on the Royal Mail website said "Refused - Returned to Sender". We only normally see this when a customer has indeed refused to accept a parcel. We know from speaking with you when you called two days ago that you didn't in fact refuse your parcel and we have been working with Royal Mail to find where your parcel is. When you called two days ago we immediately requested a redelivery with Royal Mail - and we are were disappointed to see when you rang a couple of hours ago that they haven't carried out this request. Our advice on the phone today was that the quickest and easiest way to resolve this (given the proximity to Christmas) is for you to go to the depot to collect your parcel - Royal Mail are showing that the delivery depot is less than a mile from your address. This really would be the quickest and easiest way to get your parcel. However, if you'd prefer we can arrange a new order and refund you for the original order when this arrives back with us. Please call us tomorrow (Saturday) if you'd like to go for the new order approach, we'd be happy to help. Best wishes, Mulberry Bush

Posted 5 years ago

“Very pleased with the wooden dolls house and car transporter. They are yet to be played with as Xmas presents”

Helpful Report

Posted 5 years ago

“Parcel not delivered - sent back to company”

Helpful Report

Posted 5 years ago

Sorry you were disappointed. DPD (our courier) attempted delivery twice leaving calling cards each time - and unfortunately you didn't give us any delivery instructions when you ordered eg leave with a neighbour. We will contact you just as soon at the item returns back to us.

Posted 5 years ago

“Cheap and nasty”

Helpful Report

Posted 5 years ago

Sorry to hear you are disappointed, I wonder if you could help by clarifying what you found to be "cheap and nasty"?

Posted 5 years ago

“We have not received our parcels yet and was for our Grandson Birthday on Thursday so very disappointed and now have had to spend more money to go and buy gifts locally so he had something to open on the day. Very disappointed as this has never happened to me before x”

Helpful Report

Posted 5 years ago

Sorry to hear you were disappointed. Your review was the first time we heard that you had a problem, we hadn't heard from you previously that your order had got delayed once dispatched from us and with Royal Mail. Subsequently, after you gave us your review, we contacted you to ensure you received your parcel. Royal Mail advised us that they had previously tried to deliver to you on two occasions. We are glad you now have your parcel, but would have been able to help you earlier had you contacted sooner and phoned/emailed us directly.

Posted 5 years ago

“appeared to be quite sturdy and well built when i received it but within 3 days when you turn the handle the music no longer plays and the lid doesnt open.”

Helpful Report

Posted 5 years ago

“The parcel arrived on time but materials of lowest quality-not value for money.”

Helpful Report

Posted 5 years ago

Thanks for your feedback, sorry to hear you were disappointed with the quality of the Embroidered Personalised Pencil Case and it's contents. We rarely get any customer expressing their disappointment with this item. The pens and pencils included in the case are good quality children's pens and pencils - another customer said in their review for example that "the quantity of pens, pencils etc was overwhelming". I wonder whether you could contact us to explain a little more about which elements you found to be of low quality? And with 18 felt pens, 18 colouring pencils, 2 HB pencils, 2 biros and a ruler - ALL personalised by hand - plus an eraser and pencil sharpener - plus an embroidered pencil case to keep it all in - we again mostly get customers expressing their astonishment at the value for money that this product offers. To help us improve this product further, we would therefore be delighted if you could email or phone us to give us a bit more detail as to why you felt it wasn't value for money. Thanks again for your review, Mulberry Bush

Posted 5 years ago

“Packet was very damaging plus they toy inside was too. It looked like it had been used before or an display item which people had taken in and out of the packet. Very disappointed.”

Helpful Report

Posted 5 years ago

Dear Customer, thanks for your feedback - we are very sorry the parcel arrived with you in this way. This is the first we've heard of this issue, we've not previously heard from you about this. We'd be grateful if you could email us or phone us directly to give us to some further information - to help us properly resolve this for you. I can reassure you that the item was brand new, never used before. Our guess is that it got damaged in transit to you but obviously it would be helpful to discuss this with you so we can understand more and fix this for you. We're open Monday to Friday 9am-5pm and always happy to help - our telephone number is 01403 790796.

Posted 5 years ago

“Simply for the appallingly poor quality of the slippy slide which was creaky on first use and split on the second, rendering it useless. A total waste of money. I have emailed you to complain and received no response..... Not up tp your usual excellent standard at all.”

Helpful Report

Posted 5 years ago

Dear Customer, sorry you were disappointed with your waterslide - it does sound like you have received a faulty one. We have sold many hundreds over the years and rarely get any issues with them. I have also double-checked and cannot see that we have had any emails from you about this. However, we will certainly sort this out for you. Please can you send a photo of the damaged item to sales@mulberrybush.co.uk and advise in your email whether you'd like a replacement or a refund and we will get this resolved for you straight away. I've also emailed you this same message to make sure you have this message from us. Sorry once again this item was faulty, Paul, Mulberry Bush

Posted 5 years ago

“Item was ok however I paid for next day delivery and the item didn’t arrive for 2 days. Whilst I accept this might be the fault of the courier, I am equally disappointed that Mulberry Bush didn’t contact me to apologise or offer a refund in the difference in postage I wasted.”

Helpful Report

Posted 5 years ago

We were sorry to read from your review you had not received your Mulberry Bush parcel in the expected time. We have checked the tracking and can see that there was a problem in the DPD depot that caused a one day delay with your delivery. We apologise for this and have also emailed you directly about it. Please let us know if we can be of any further assistance.

Posted 5 years ago

“Six coloured wooden letters required to spell out a child’s name. W was sent instead of M. Not happy.”

Helpful Report

Posted 6 years ago

“Big disappointment!! Delivery took two weeks. Ordered Fashion Design Sketchbook found in the age group 11+. When it finally arrived it was marked age 6+! Definitely too young for 10 yr old or even our 8 yr old grand daughter. As delivery had taken so long I didn’t have time to send it back and order something else. Eventually ordered stuff from John Lewis as I know I’ll always get it the next day.”

Helpful Report

Posted 6 years ago

“I was horrified when all the gifts (x5) for my daughter's birthday arrived in xmas wrapping paper (in November) when the gifts were for her birthday! When I called up I was told that I needed to click on the question mark information box to discover this was the default wrapping option. I expected, as part of customer service, to be refunded for my £15 at the very least for the lack of clarity on the website, the assumption that all customers are purchasing for xmas and my effort to now unwrap and rewrap all the gifts. Instead the customer service agent and her manager, Paul Copeland, a Director of the business told me just he was sorry and didn't mind if I decided to return the entire lot (but wouldn't refund me for the wrapping paper or postage!). When I explained how short sighted this was from a customer service perspective, he accused me of bribery and blackmail. Having been in marketing for 23 years and as a digital marketing consultant that fully understands all tenets of customer service and web usability design, I am mortified at the way I have been treated today. For a company that prides itself openly on its website as having good customer service, I am left feeling insulted, hurt and cheated. In this day and age, it shocks me that companies like this are till around. BUYER BEWARE! Needless to say”

Helpful Report

Posted 6 years ago

We simply cannot accept this version of events, this is what actually happened: Our customer ordered on our website and paid for five lots of gift wrap. We default to Christmas wrapping paper in November and December. But, because we understand not everyone is buying for Christmas and there are birthdays at this time of year, we ask customers to write a comment in the special requirements box when placing their order if they want birthday paper. We have to default to something - and for years customers have understood this and we never get any problems. This is made VERY clear on all product pages on our website – right next to the Gift Wrap tickbox is an “Info” link which when clicked on shows a pop up that makes this crystal clear. Unfortunately this customer did not read this and when ordering on 22nd November incorrectly assumed we’d gift wrap with birthday paper. When she received her parcel and found the items to be gift wrapped in Christmas paper, she called to demand a refund for the gift wrapping. As a company we will always try and be fair – we’ll always try to see the issue from a customer’s perspective – from someone who perhaps has never used our website before. When looking at this issue in this way it is impossible to conclude anything other than that the customer simply missed this key (and clear) information – and then called demanding a refund. And then at times when this customer called it felt like she was trying to bribe us into giving her this refund – threatening, as she did, to return the items and threatening to tell all her friends not to buy from us and go viral on social media. Yes, I’ve heard the expression “the customer is always right” (she asked me this) – but there are occasions every now and then when this cannot be true – even for customers who describes themselves as a digital marketing specialist. The mention in this review over refunding postage I have to confess to not really understanding. This customer got Free Delivery – there is nothing to refund!! To this customer: We are sorry you are disappointed with the service you have received. But, we couldn’t be clearer on our website and unfortunately you simply missed this key information. Expecting us to refund you for your error is simply unfair. To all other customers: I would urge you to read all the other wonderful reviews from all our fantastic customers. You will quickly see there is no need for “buyer beware”.

Posted 6 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews