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Mulberry Bush Ltd Reviews

4.8 Rating 11,859 Reviews
97 %
of reviewers recommend Mulberry Bush Ltd
Company Reviews Product Reviews
9,158
 Metrics Info
4.8
Based on 11,859 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Mulberry Bush Ltd Reviews
Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Susan S
Verified Buyer
“This is the third year I have ordered through Mulberry Bush, from Australia no less! The wooden toys are of a consistently high standard & the prompt delivery outstanding. Thankyou for great service yet again.”
Helpful Report
Posted 11 months ago
Christina H
Verified Buyer
“I've used mulberry bush before and had no issues but this time I'm beyond disappointed. I paid for next day delivery on the 15th and Our order never arrived. Parcleforce claims it's "lost " and mulberrybush is closed for business until 2nd January. This means a majority of my kids Christmas presents are lost and I've had to rush to the shops and panic order presents on Amazon on the 23rd and have no way to claim back the £250 I spent at Mulberry Bush. How can a toy shop close from 22 Dec over Xmas with no customer support?????”
Helpful Report
Posted 11 months ago
Dear Customer, we are so sorry it sounds like Parcelforce have lost your parcel. We were open all day Friday 22nd and we could have sent replacement items to you if you’d have contacted us sooner. Of course it is entirely Parcelforce’s fault they appear to have lost your parcel but contacting us so late gives us no time to help you. We literally had a couple of calls checking up on orders on Friday and with our couriers not accepting parcels on Saturday for pre-Christmas delivery with felt it wasn’t going to be helpful for customers for us to be open on Saturday 23rd and it would be more helpful for our staff to have a well earned break. Again, we’re sorry your parcel appears to have been lost. Please email us with all the details and we’ll investigate/refund you
Posted 11 months ago
Sharon D
Verified Buyer
“Excellent service. I made an error in my delivery instructions and had to e-mail the office requesting a change. I had an immediate reply next working day confirming they’d amended the details. Delivery was swift too.”
Helpful Report
Posted 11 months ago
Joanna W
Verified Buyer
“I was very impressed by Mulberry Bush. They delivered my purchase very quickly and kept me updated on its progress. Well done!”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Excellent service - personalised items - really good quality and delivered very quickly.”
Helpful Report
Posted 11 months ago
Jackie H
Verified Buyer
“The lady at the end of the phone was so helpful and the toys are really good. But the ones I bought recently have not yet been opened as Santa hasn’t been yet!! x”
Helpful Report
Posted 11 months ago
Sian M
Verified Buyer
“Goods were of excellent standard, well-packaged and arrived promptly.”
Helpful Report
Posted 11 months ago
Tony M
Verified Buyer
“Excellent service thank you.”
Helpful Report
Posted 11 months ago
Julia K
Verified Buyer
“An efficient service with quality craft items”
Helpful Report
Posted 11 months ago
Katharine W
Verified Buyer
“I have bought a number of items overa few years from Mulberry Bush.. They never fail to provide excellent service and consistently high quality products. I also much enjoy their catalogue which gives inspiration for gifts for different ages.. They are always a pleasure to deal with..”
Helpful Report
Posted 11 months ago
Christine L
Verified Buyer
“Very easy to use website and prompt delivery. The products are just amazing. Very happy with Mulberry Bush and will use them often”
Helpful Report
Posted 11 months ago
JANE P
Verified Buyer
“Lovely quality toys to last. We have bought dolls houses, various wooden toys, personalised art sets amongst others and all have been a real hit with the chikdren.”
Helpful Report
Posted 11 months ago
GRAEME D
Verified Buyer
“bough a confetti first guitar as a present.delivered promptly and was very well packaged.”
Helpful Report
Posted 11 months ago
Jennifer G
Verified Buyer
“Parcel came very quick and delighted with the toys.Will definitely be getting more presents for my grandkids birthdays in the future thank you.”
Helpful Report
Posted 11 months ago
Barbara G
Verified Buyer
“Perfect service”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Delighted with My purchases. Easy to order. Good communication and speedy delivery”
Helpful Report
Posted 11 months ago
F J
Verified Buyer
“Great website with an array of products. Just what I needed to get stocking fillers for my grandsons”
Helpful Report
Posted 11 months ago
Jenny K
Verified Buyer
“Very happy with my purchase and the delivery”
Helpful Report
Posted 11 months ago
Debbie F
Verified Buyer
“Lovely service, very helpful team and product was fab!”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Very satisfied with the wooden toys that I ordered.”
Helpful Report
Posted 11 months ago
Mulberry Bush Ltd is rated 4.8 based on 11,859 reviews
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