Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,193 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products, fast service, very professional”

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Posted 5 months ago

“Very good”

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Posted 5 months ago

“Pleased with my purchase but expected to be a little bit bigger”

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Posted 5 months ago

“Fabulous toys, great customer service and speedy delivery. Highly recommend!”

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Posted 5 months ago

“Noah's Ark arrived promptly and well packaged It was a gift and was very well received by both the child and the parent”

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Posted 5 months ago

“Great communication and fast delivery, would highly recommend.”

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Posted 5 months ago

“Great selection of products. Especially like the personalised selections. Ordering is straight forward. Once the order is processed supportive information and delivery advice is given. Timely delivery.”

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Posted 5 months ago

“I have returned to buying from Mulberry Bush because of the ease of buying the excellent quality & great price”

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Posted 5 months ago

“Not made very clear that "everything you need" to grow your own butterflies doesn't actually include the caterpillars - which some would argue are the only thing you really need. I paid nearly £10 each to have 2 kits delivered on a specific day, then waiting in for an expensive netting and nothing to grow inside. Pay very careful attention to the very small print.”

Helpful Report

Posted 5 months ago

Dear Customer, Thanks for your review, sorry to hear you are disappointed. On the product description on the product page for this item - ie where you ordered - we state in bold text: "The Live Insect Box shown is not sent with this Kit, we supply the voucher, worth £11.99 to order the caterpillars separately, there is an extra postage charge £2.99 for this service". I'm sorry that you perhaps didn't read this, but it is unfair to describe this as "small print". The statement is in bold lettering and accurately describes what is and what isn't included with the product. "Everything you need" is indeed included, but you need to use the voucher at the best time for you to get the live insects. Again, this is explained on our website. The delivery option you selected was for our Name The Day delivery service. We offer cheaper delivery options such as our Standard Delivery option for either £3.99 or free when your order is over £75. Sorry once again that you were disappointed. We would always urge customers to read our product descriptions.

Posted 5 months ago

“I purchased a set of correspondence cards as a gift for my Mum. Great choice of products and excellent customer service. I was kept up to date with the order status through to delivery.”

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Posted 5 months ago

“Fast delivery, Well packaged and great value for money. My granddaughter is delighted with her birthday present 😁”

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Posted 5 months ago

“Excellent service, speedy delivery, nicely packaged, quality wooden toy.”

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Posted 5 months ago

“Delighted with purchase of personalised pencils and pencil case for granddaughter starting school in a few weeks. Arrived promptly and much earlier than expected. Would highly recommend Company .”

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Posted 5 months ago

“Delivery was quick, website easy to navigate, and the product looked like photo, so I'm pleased with my order.”

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Posted 5 months ago

“Procust arrived earlier than expected and in good condition. Had no issues with this company so would recommend again.”

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Posted 5 months ago

“Bought for my twin grandchildren very cute dolls, quick service.”

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Posted 5 months ago

“Good quality goids delivered withiut fuss”

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Posted 5 months ago

“Lovely collection of classic toys delivered in an excellent condition.”

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Posted 5 months ago

“First class service, and quick delivery of all items ordered”

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Posted 5 months ago

“An excellent service. Delivery was prompt. The rag doll was just as advertised.”

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Posted 5 months ago

Mulberry Bush Ltd is rated 4.8 based on 12,193 reviews