Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered were a bit disappointing. ( kids art sets). The cases were much smaller and lighter than I had anticipated.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear the art sets are smaller than you expected. We do show the dimensions for the art set on our website (on the product page) and also in our printed catalogue and the item is sized as described. They are a children's art set, hence the size - but we do sell a larger set for people wanting more! Sorry once again you are disappointed, Mulberry Bush

Posted 2 years ago

“My parcel arrived on time but with the box damaged and the box inside with the toy in it was damaged. Not great for a present. I ordered the babychino and the product looks good but I have since other similar ones for £25.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your message, sorry to hear the parcel arrived damaged. Please do phone us and we can work out how we can help you. Sorry once again, Mulberry Bush

Posted 2 years ago

“I phoned to check if I had already ordered and this kind lady checked and said no I had not ordered a child’s abacus . I have ended up with two !!! But will save as a gift for another toddler . But odd as the lady said I definitely had not ordered one !”

Helpful Report

Posted 2 years ago

Dear Customer, please can you contact us about this? We have double-checked - we only have one order for you at the address you provided for the abacus, we can't understand why you'd have two??! Thanks, Mulberry Bush

Posted 2 years ago

“I can't review the item as it was bought as a Christmas present!”

Helpful Report

Posted 2 years ago

“The product colour is lovely (aqua) and the pencils fit nicely in the box. However, the name on the front of the box is slightly wonky (closer by approx 1mm at end of name compared to start). As I’m in the middle of the Christmas buying period I can’t be bothered to return but am a bit miffed that it’s not perfect given cost.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review, sorry to hear you are diappointed with your box of pencils. Please do email us a photo of the box to sales@mulberrybush.co.uk. I'm sure we'll be able to help you without the need for you to return your pencils. Sorry once again, Mulberry Bush

Posted 2 years ago

“Always great ideas for the children”

Helpful Report

Posted 2 years ago

“Not quite as nice as I’d hoped but ok”

Helpful Report

Posted 3 years ago

“Some nice items”

Helpful Report

Posted 3 years ago

“A good range, but a bit pricey.”

Helpful Report

Posted 3 years ago

“Not particularly impressed with the wooden animals in the pull along posting toy I am afraid. Don't think I shall buy from you again. It is just another case of being better off to see the toy before buying over the internet.”

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Posted 3 years ago

“The website was easy to use, delivery was great. Its just unfortunate that the watch itself isn't great.”

Helpful Report

Posted 3 years ago

“Please could I ask that in future catalogues that you don’t call the smaller section of gifts “Stocking Fillers” really does rather ruin it for children looking through it to choose presents”

Helpful Report

Posted 3 years ago

Dear Customer, thanks for your comments. We have to confess to being a bit confused with what you're saying. Santa is a regular customer of ours, he usually collects his orders when the Mulberry Bush warehouse is closed.

Posted 3 years ago

“Toys are good but not happy to have to pay for postage & return Postage-£8!!!”

Helpful Report

Posted 3 years ago

“Hopefully grandchildren will be happy with our purchases, but sad they all have Made in China on the back.... any chance you could indicate toys made in U.K., it would feel good to support UK manufacturers....if there are any left.”

Helpful Report

Posted 3 years ago

“There are some lovely ideas here and very helpful staff but the quality is disappointing”

Helpful Report

Posted 3 years ago

“The very small pull back car I bought was as expected however the packaging was far too big what an absolute waste. Also postage was much too expensive!!”

Helpful Report

Posted 3 years ago

Dear Customer, sorry to hear you were disappointed with the amount of packaging used in your parcel. It is always a difficult balancing act making sure that enough packaging is used to ensure items arrived with customers in perfect condition versus keeping the amount of packaging we use to an absolute minimum so as to reduce our environmental footprint. We can see however that the total weight of the parcel - including the item - was only 232 grams. So it wasn't a big parcel by any means. In terms of postage costs, it costs the same regardless of the size of parcel for a delivery driver to drive by, visit and drop off your parcel whether it is small, medium or large. It is important that delivery drivers' wages are fully covered. Sorry once again that you are disappointed, and thank you for your feedback. Mulberry Bush

Posted 3 years ago

“I would like to know the makers of individual items and also whether or not they come in box. This is important if you are giving stuff as presents.”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for your feedback. Most items - including the two you bought - have the brand/manufacturer shown on the product page on our website. The two your bought were from Djeco and B-Toys. Your feedback about packaging is helpful and we will look to update our website to help with this. Nowadays of course many manufacturers are looking to reduce the amount of packaging toys are provide in so as to reduce the impact on the environment

Posted 3 years ago

“Website not easiest to use. Hard to find some items. Satisfied with products.”

Helpful Report

Posted 3 years ago

“I’ve only given you 3 stars because the item was delivered to someone else, as a gift. So I don’t know what the gift was like, nor the delivery.”

Helpful Report

Posted 3 years ago

“I recently bought several items as presents. One has been given so far - the baby walker with the ABC blocks. A birthday gift for my grandson. Whilst I am happy with the product itself as is my daughter and grandson it is very disappointing that the way the letters on the blocks have been designed it is not possible to spell my grandson's name. We are pursuing this matter with your suppliers and hope that they can send us an extra brick. No response from them so far. The item was personalised and it seems very unfortunate that he will not be able to copy the spelling on the side of the walker and spell his name out in the blocks. For this reason I would probably not buy this item again.”

Helpful Report

Posted 3 years ago

Dear Customer, thanks for your review, sorry to hear you were disappointed with the range of letter blocks included with the ABC Baby Walker. There are 26 blocks included allowing the spelling of most children's names (and most words) - but of course, it would be impossible to include blocks to guarantee the spelling of ALL names. We certainly don't advertise it as such. Thanks once again for your feedback, we hope you can get hold of the necessary spare blocks but do contact us again if we can be of any further assistance. Thanks, Mulberry Bush

Posted 3 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews