Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Oldfield farm animals are poor quality and do reflect the price”

Helpful Report

Posted 4 years ago

Sorry to hear you were disappointed with the farm animals The farm animals are all made from solid wood, rounded and smoothed to give them a very tactile feel, and printed and painted to give them a quality finish. They are a good quality set of wooden farm animals, exactly as pictured on our website. We are sorry you are disappointed, and as we explained when you rang beforehand, you are welcome to return them if you wish.

Posted 4 years ago

“I ordered a wooden shape sorter that was sturdy and nicely made and entertained my 2 year old Grandaughter on her birthday. The pieces were well made and easy to handle.”

Helpful Report

Posted 4 years ago

“They have a nice selection but I have had issues with both of the 2 orders I have made. In the most part they have resolved them but I emailed them twice about damage on nearly all the panels on a doll house and they just kept asking me for part numbers (as if the customer would have that information?) so I have just given up.”

Helpful Report

Posted 4 years ago

Dear Customer, thanks for your review. The dolls house that you received last year did have some issues with it and we are very sorry for this and the inconvenience caused. As you say, we did resolve these issues for you. You initially reported one issue in early January which we promptly resolved. Then, some three weeks later, you reported another, separate issue - which we also resolved. The parts list is included with the assembly instructions, which should make it easy to identify which component(s) are faulty. Many thanks, Paul

Posted 4 years ago

“I bought some soldiers for a child's castle. The size of the figures is perfect but most of them keep falling over. The delivery service was efficient and delivery time very prompt.”

Helpful Report

Posted 5 years ago

“I was very disappointed with my purchase. One of the items was damaged which you replaced. Unfortunately you sent the replacement by Royal Mail 48 even though I told you it was for a birthday the following day. I paid £6.,99 for next day delivery but I didnt get all of the order until two days later. very disappointed indeed and not keen to order from you again in future.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry you are disappointed with your order. You placed your order with next day delivery and received it the next day. Unfortunately, one of your owl toothbrush timers was reported to us as being “loose” (not faulty, but loose). So we arranged for a replacement to be sent out the same day. Usually we would ask that a customer returns a faulty item to us before sending out a replacement, however as you mentioned it was for a birthday we decided to send this out to you immediately to minimise delay. We explained to you at the time that this would not be with you the next day as the original one was not broken but loose, and we agreed you would be happy to gift the original item and then swap over to the new item as and when the original item actually broke. We believed we assisted you with this issue as much as could but are sorry once again you are disappointed. Best wishes Mulberry Bush

Posted 5 years ago

“I bought online from Mulberry Bush "the wooden toy company" because I wanted a wooden Till. I chose the 'best seller', read it's descrition, and ordered. The item arrived and it was made of plastic! 9The desciption had not stated this). Returning it required printing off and filling in a form, a trip to the post office and £5. The refund was prompt and included the original delivery charge. Disappointing.”

Helpful Report

Posted 5 years ago

“Very disappointed with the quality of the tool box. The interior was so poorly made that on opening the box the tool racks fell apart so that the tools could not be held in place. Looks good in the catalogue but fails in practice.”

Helpful Report

Posted 5 years ago

“Well as I haven't received my parcel it is difficult to have a positive opinion. I did receive a parcel a week ago which I had to queue for an hour to get it but is was not mine. I then had to return this parcel to the post office. This is the first time I have had a problem with Mulberry Bush. Lets hope it is the last.”

Helpful Report

Posted 5 years ago

We are very sorry for the mix up with your parcel. As discussed before on the phone, a replacement parcel is already on it's way to you.

Posted 5 years ago

“Poor quality product, my wife's comment was "it looks like something from the pound shop". When I complained, I received a response which basically told me I was wrong, no suggestion of returning or other offer. Not impressed.”

Helpful Report

Posted 5 years ago

Sorry you were disappointed with your item. When you emailed before you explained that you didn't think the product was great and asked for our comment before you provided your review. We replied explaining we thought the product was a good product, justifying why - but as explained we totally respected your opinion and never suggested you were wrong. In our reply to you before we also explained that you were of course entitled to return your order and directed you to our website returns page for full details. Sorry once again you were disappointed, the option to return your item to us is still open to you

Posted 5 years ago

“Just took delivery of "Jumping Putty" - very disappointing indeed. Does not jump at all ? But I only found this out after obviously taking all the packaging off and trying it. Wont buy again - was for a little 5yr old who loves stuf like this - shame. I can shop elsewhere...”

Helpful Report

Posted 5 years ago

“The basket set is held together with fishing line and very badly put together. I'm going to repair it for xmas. The cups etc seem fine. Disappointing.”

Helpful Report

Posted 5 years ago

“Good service overall but good toys few and far between in lots of junky plastic gendered tat.”

Helpful Report

Posted 5 years ago

“Dissapointed with balance bikes i bought. Much smaller than expected, however i kept one and sent two back . Not happy that i had to pay the postage for returns , requested a refund and was charged a delivery fee for the original parcel . On principle i shall nit be buying anything else from here.”

Helpful Report

Posted 5 years ago

Thanks for your order and your review. We're sorry the balance bikes were smaller than you'd expected. We do show the balance bikes with children using them - intended to help show size and scale - and we also show dimensions of these items both on our website and in our catalogue. The bikes are as described, and they do have the facility to raise/lower the seat a little giving some flexibility to the child height that they suit. But we're sorry you were disappointed. The delivery fee, as outlined and shown on our Returns page, was charged because your order no longer qualified for free delivery. Had you have elected to have replacement items (eg the Didicars that you considered), we offer free delivery on us sending exchange/replacement items so you would not have charged delivery, and indeed your original order would still have qualified for free delivery. Sorry once again you were disappointed, do let us know if we can be of further assistance, Paul Mulberry Bush

Posted 5 years ago

“Arrived promptly”

Helpful Report

Posted 5 years ago

“The first time I tried it the ball shot across the room, the knot at the end of the string had not been secured properly.”

Helpful Report

Posted 5 years ago

“Recently ordered some children’s stickers. To my surprise they came up very small, not suitable at all. Website quite deceptive.”

Helpful Report

Posted 6 years ago

Sorry you were disappointed with your stickers. We try to include sizing information where ever possible and have now added this to all the stickers you purchased. If you wish to return these to us, please do contact us and we can discuss how we best help you

Posted 6 years ago

“one handle with no threading so unable to screw on the legs of the horse arent aligned with the holes in the rocker so very difficult to attach together. All in all very poorly made. however looks gorgeous. Emailed sales team already after speaking to mulburry customer services”

Helpful Report

Posted 6 years ago

“My parcel was sent to another customer and hers was sent to me. I was told by Mulberry Bush that they would send my order the next day by DPD courier. I asked them to tell DPD to leave the parcel in a particular place for safety. DPD did not do this and left it on the front door step in full view of passers by. I also had to send the other lady’s order back to them which meant a 20 minute drive to the post office.”

Helpful Report

Posted 6 years ago

Dear Customer, thanks for your feedback. We are very sorry for the mix up with your parcel. As we explained at the time, this was a simply case of a human error in our warehouse - a one-off mistake - and we're sorry it happened on your order. With regards the safe place for your parcel and DPD not following your instructions, we will pass this comment on to DPD. DPD are mostly very good but in their haste perhaps they missed this request on this occasion. Once again, sorry for the issues arising with your order, Paul, Mulberry Bush

Posted 6 years ago

“Ordered by internet. The screen told me that the transaction had failed. I went to the trouble of filling in a postal order form and signing the cheque when I happened to notice an email confirming my order. Had I not been so alert, I'd have paid twice.”

Helpful Report

Posted 6 years ago

Dear Mr Frost - sorry you had problems placing your order. We can see that we sent you an order acknowledgement email immediately as your payment was placed on our website, then a despatch confirmation email a day or two later. Had you have sent the cheque we can also confirm that we would have spotted this as a duplicate order and that you would not have had two orders or paid twice. We wonder whether the initial payment didn't work - hence the 'failed payment' screen - but then your subsequent second attempt online worked ok? This is perhaps what caused the confusion? We are sorry for the confusion and hope you are happy with your toys, gifts and games which you should by now have received. Do let us know if we can be of any further assistance. Mulberry Bush

Posted 6 years ago

“I love the ‘retro racer’ children’s push car in theory but it’s the most awkward thing to put together. Firstly it doesn’t come with any of the screws and nuts required which makes no sense - considering it costs over £70 you’d think it would include all essential parts. And then once you’ve managed to source the tiny screws that you need, it’s the most frustratingly fiddly thing to put together. Ikea furniture it’s not. I’d 100% recommend this product IF it came fully assembled but as it doesn’t, I won’t be recommending it to anyone. It’s just not worth the effort. Keep in mind that I race go karts as a hobby and so am relatively capable when it comes to screws and nuts!”

Helpful Report

Posted 7 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews