Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 11,842 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 11,842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase.I got it for my great granddaughter,for when she comes and visits,she gets bored after 5 minutes,so I thought I would let her see how we amused ourselfs when we were young.”

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Posted 1 month ago

“Lovely catalogue, good quick service”

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Posted 1 month ago

“Lovely toys, excellent service, good price”

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Posted 1 month ago

“I couldn't log into my account as I had forgotten my password, however, the email to reset my password never came through, even though I had tried 3 times. The product arrived promptly, however when ordering on the website, I didn't see anywhere I could use the free delivery code I was given and the transaction was completed quite quickly. However on phoning customer service, I was told they couldn't amend or cancel my order as they were closing the office in 15 minutes. I was asked to ring the following day, but before I could I noticed that my order had already been despatched. I have always had good quality items from Mulberry, but I'm not impressed with the customer service nor the way the website is handling customers.”

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Posted 1 month ago

Dear Customer, Thanks for your review the various comments you've made. Let me reply to them one at a time: - Password recovery. Looking back over your previous orders you have always previously checked out as a Guest, meaning you didn't previously have an account. So there was no password to recover, and hence no email was sent to you. Following your comments we have made a change to our website to make this clearer to customers - thank you for drawing this to our attention. - Delivery. Good to hear your order arrived quickly. We don't currently have any free delivery codes but when there are any discount codes these can be entered in the Basket page just prior to checkout. - Interaction with our Customer Service team. Sorry to hear about the experience you had when you 'phoned. I have spoken with the team that you spoke to that evening and they have advised that they were unable to help - it wasn't they were unwilling to help. Looking at the timings of when you placed your order, it looks like you must have phoned immediately after completing payment, and at that point your order hadn't appeared in our back office system - so it wasn't there for us to look over with you. I'm sorry, we perhaps should have been clearer with how we explained this to you. Thanks again for your feedback, I hope this answers your various points Best wishes Mulberry Bush

Posted 1 month ago

“What a find! Good quality wooden toys. I prefer to purchase non-plastic goods for environmental reasons and am so happy with the choice on offer here. Speedy delivery and well packaged. I know some little people who will be delighted.”

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Posted 1 month ago

“Great products and. Quick delivery”

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Posted 1 month ago

“I was very pleased with the two purchases I made. They are exactly as described. They arrived quickly and when Mulberry said they would, they were well packaged. I'm very pleased.”

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Posted 1 month ago

“Not able to comment as this item was sent directly to Grandson. He seems pleased”

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Posted 1 month ago

“I am very pleased with my latest order from Mulberyy Bush. I ordered several toys for my grandsons. The delivery arrived in good time, and all the items were exactly as seen and described in the catalogue, all good quality. I will certainly be ordering more before Christmas.”

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Posted 1 month ago

“Amazingly quick delivery and fabulous quality. Definitely recommend them.”

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Posted 1 month ago

“I bought some personalised colouring pencils and was very pleased with the product quality. The name printed on the pencils, a Welsh name, was accurately rendered: well done / da iawn!! The order arrived with a printed catalogue full of great ideas for kids. I will use Mulberry Bush again.”

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Posted 2 months ago

“Delighted with the products and service. I needed some gifts in a hurry, placed an order with next day delivery and the parcel arrived exactly as promised. Thank you.”

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Posted 2 months ago

“Great toys, great value, great service”

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Posted 2 months ago

“Really enjoyed my experience and my daughter had been circling items in the catalogue for her Christmas list! Lovely items I ordered for a birthday present and arrived much quicker than expected.”

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Posted 2 months ago

“Items purchased were exactly as advertised, easy to order and delivery prompt.”

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Posted 2 months ago

“Beautiful quality speedy efficient delivery”

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Posted 2 months ago

“Beautifully made high quality product and a really good fast order process and delivery, highly recommend though I haven't needed to use the customer service aspect as yet. Other products look good though.”

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Posted 2 months ago

“Ordering was straightforward and easy, I received my order very quickly.”

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Posted 2 months ago

“Very happy with my recent purchase of correspondence cards, thanks”

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Posted 2 months ago

“I am delighted with these! I had been looking for letters like these and they’re really good- love the choice of animals! My only slight regret is that they don’t stand up”

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Posted 2 months ago

Mulberry Bush Ltd is rated 4.8 based on 11,842 reviews