Mubarak London Limited Reviews

Name: Mubarak London Limited
Rating: 4.50

4.5 Rating 274 Reviews

87 %

of reviewers recommend Mubarak London Limited

4.5

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0333 0113391

Mubarak London Limited 5 star review on 17th April 2021

Anonymous

Anonymous // 01/01/2019

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“The hamper was delivered on time and our friends loved it.”

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Posted 3 years ago

Many thanks for your review!

Posted 3 years ago

“Lovely experience with Mubarak London”

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Posted 3 years ago

Many thanks for your review!

Posted 3 years ago

“The things i have ordered came in a very good condition nice and safe and appropriate packaging. Jelly sweets were nice and the sabr plaque i ordered was a lovely size.”

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Posted 3 years ago

Thank you for your lovely review! Hope to see you shopping with Mubarak London again :)

Posted 3 years ago

“Not worth the price tag. Items upon looking at them could be purchased at a fraction of the price.The box was not labelled as shown in the picture (no embossed brand logo - so a cheap sticker placed instead … for £100 hamper). Company website states they have “live chat and WhatsApp” available to their customers including a telephone number …. No such thing. Number doesn’t work at all. Information is mislead. When it took more days than specified to deliver with no notice, it was forced to try all avenues on social media to contact them. No notice at all that they were closed during Eid - for a professional company you’d think they would notify customers when placing an order. Considering customers have paid so much.”

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Posted 3 years ago

Hi there, We're sorry that you're not satisfied with your order, unfortunately, due to the unprecedented amount of orders over Eid we had to revert to unprinted boxes. However, the contents inside were not of inadequate quality, we did include an extra item for you. We have responded to your enquiry on our social media platform, we did mention that unfortunately, our number does not work. If you are still unsatisfied with your order, please contact us via email to arrange a full refund or partial refund if you wish to keep the item. Thank you.

Posted 3 years ago

“Excellent goods and service - never fail to supply outstanding customer service.”

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Posted 3 years ago

Thank you for your lovely review! Hope to see you shopping with us again soon!

Posted 3 years ago

“Hi I’ve only received one box of the two”

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Posted 3 years ago

Hello, Sorry to hear this. Could you please email us with your order number at enquiries@mubaraklondon.com so we can get further details from you, please? Thank you.

Posted 3 years ago

“Excellent service, speedy and efficient”

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Posted 3 years ago

Thank you Hummera for your review, hope to see you shopping with us again!

Posted 3 years ago

“Considering that it’s a tiny box,it does not justify £40 really disappointed will never buy again rip off”

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Posted 3 years ago

“Very unsatisfied with how long the delivery took. Ordered on the 27th and when asked which date for delivery I asked for the 3rd as it was a birthday gift. But never arrived in the 3rd although the email confirmed it would be, instead received a message stating it will now be the 4th of May instead. Stayed home all day hoping not to miss the delivery only for it to be changed to the 5th which is today. Still do not have high hopes.”

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Posted 3 years ago

Hello, Sorry to hear this. The date you asked for was a bank holiday, hence why it has been delayed, we have checked and your order was due to arrive on the 4th, delays from the courier has led to this further delay. We apologise sometimes delays occur and we cannot control what happens as soon as it leaves our warehouse. Quite disappointed to see a negative review before the order arrival which I'm sure would've been well received. Apologies for any inconveniences caused. Mubarak London Admin.

Posted 3 years ago

“Product had to be replaced, instead of offering to let us choose what to replace with, was told it would simply be replaced with an item of equal value - which is fine - but being able to have chosen what it was replaced with would have been nice.”

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Posted 3 years ago

Hi, Thank you for your review. It is stated on our website about this protocol we follow, during busy periods we are unable to contact each individual regarding this. We apologise but we're sure the item you received was appreciated well? Thank you.

Posted 3 years ago

“Absolutely amazing! Love the packing and the layout! Thank you ML!”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“My friend was delighted with the Ramadhan hamper she received from me. Love the luxe packaging and yummy selection.”

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Posted 3 years ago

Glad to hear the gift was appreciated, thank you for shopping with Mubarak London!

Posted 3 years ago

“Love their products and customer service”

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Posted 3 years ago

“Hi Team, I'm slight confused and a frustrated, I paid £7.99 each for my 3 deliveries and nominated a specific date for deliveries. Yet someone how all 3 deliveries were sent and received not on the nominated day. I appreciate they were delivered early however it defeats the purpose of nominating a specific date and then receiving them on a different date.”

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Posted 3 years ago

Hi there, many thanks for your feedback - we apologise that you were frustrated with your delivery. We have looked into your order and your order was dispatched in time for your chosen date of the 12th April. However sometimes if dpd have a busy schedule and believe that the order has a risk not to be delivered on your chosen date they deliver it earlier if there is availability for them to do so. DPD send a notification text and email before delivery which you should have received as we can see this was sent on the morning of the 10th. Therefore we believe you could have delayed the order from your end if it was critical to have it delivered on the 12th as many customer do use this service - do let us know if you received the message or not and we will check with DPD again. We unfortunately cannot control scenarios like this hence state that we will try our utmost to deliver on your chosen date. Slightly disappointed that we only got 3 stars here as a negative review and the delivery was in time for Ramadan, we added a gift note after the order was completed too and your recipients enjoyed the gifts? We will refund you the additional £1 per order for the nominate day service we charged you, its just a shame that we couldn't help you resolve your frustration directly with us before posting a negative review.

Posted 3 years ago

“User friendly website and excellent service!”

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Posted 3 years ago

Thank you for your review! Hope to see you back at Mubarak London soo :)

Posted 3 years ago

“Just fantastic! From start to finish. Alhamdulillah!”

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Posted 3 years ago

Thank you for your review! Hope to see you back at Mubarak London soo :)

Posted 3 years ago

“Would seriously recommend items from Mubarak!!!”

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Posted 3 years ago

Thank you for your review! Hope to see you back at Mubarak London soo :)

Posted 3 years ago

“We bough as a gift for one of our clients - packaged and delivered perfectly. Their response was "Just wanted to say a big THANK YOU for your most thoughtful and generous gift. It is amazing to see that people go out of their way to bring happiness to others. Truly One of the best gifts I’ve ever had!!( I can appreciate how difficult it is getting halal gifts too ) Many thanks www.totallegalsolutions.co.uk”

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Posted 3 years ago

Thank you for your review Gareth, it really does bring a smile to our faces and heart when we receive feedback like this. We hope to see you back again and stay safe! The Mubarak London Team

Posted 3 years ago

“Very dissatisfied Next day delivery paid for and parcel not received This was for my mother’s birthday. Will not order again”

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Posted 3 years ago

Dear Lauren, we sincerely apologise for your order not being delivered within the next day delivery service! We dispatched this in time but it seems DPD have not fulfilled their side of their commitments. We will refund you £8.99 for the next day delivery and sincerely apologise that it wasn't delivered in time. this is not the service we usually deliver and you will see this from our customer service rating. If you would like to discuss this further then please let us know and we will get back in touch with you kind regards

Posted 3 years ago

“Excellent communication! Amazing and very smooth service! Really elegant and luxurious hampers! Will definitely be coming back for more and recommending to others!”

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Posted 3 years ago

Great to hear Alisha! We're pleased everything was received well. Thank you for your kind review.

Posted 3 years ago

Mubarak London Limited is rated 4.5 based on 274 reviews