Mubarak London Limited Reviews

Name: Mubarak London Limited
Rating: 4.50

4.5 Rating 274 Reviews

87 %

of reviewers recommend Mubarak London Limited

4.5

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0333 0113391

Mubarak London Limited 5 star review on 17th April 2021

Anonymous

Anonymous // 01/01/2019

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“The products inside the gift boxes were of good quality. We bought three hampers. There was a note in the outer packaging saying "Please take extra care removing your gift from the outer mailing box. In case of difficulty we recommend cutting the sides of the outer mailing box. Do not pull the white gift box lid or lift from the ribbon. This box has passed quality control and therefore Mubarak London will not be liable for replacing damaged boxes unfortunately." So to be extra careful, we cut the outer mailing box to remove the gift boxes only to discover that the gift boxes arrived damaged (split at the edges). If due care had been taken at the quality control checks, they would have realised that the boxes were damaged. Given that we spent so much money on the hampers, it is a little embarrassing to have to present damaged boxes as gifts. I would therefore suggest that Mubarak London places more attention on quality assurance and despatch.”

Helpful Report

Posted 6 years ago

Dear customer - we are so sorry to hear that your boxes were not up to the standard which we pride all our boxes on. You will notice that we included a lot of padding and protection for the boxes however due to careless couriers sometimes these things are simply completely out of our control. Nonetheless you are still left feeling embarrassed and with boxes that are unsatisfactory and we sincerely apologise for this. We have sent many boxes this month alone and haven't had any issues therefore we will certainly see what happened here. we will be in touch with yourself to see how we can rectify this issue as we would hate to lose you as a customer. Sincereley Mubarak London Admin Team

Posted 6 years ago

“Mubarak London were very flexible and accommodating with our specific requirements for our gift boxes. Nothing was too much effort and we were given several different bespoke options to chose from. Delivery was quick and we've had really positive feedback from our customers. Will definitely be working with Mubarak London again!”

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Posted 6 years ago

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Posted 6 years ago

“Fast and efficient service to a very high standard, I’ve ordered from Mubarak London afew times now and the service has been exceptional every time”

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Posted 6 years ago

“I bought a hamper as a gift for somebody and they were thrilled by it - the hampers have the perfect combination of products inside and are presented beautifully. I was very happy with the service and I will definitely order from them again in the future!”

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Posted 6 years ago

“Beautifully presented gifts and hampers, treats were delicious and enjoyed by all the family”

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Posted 6 years ago

“Loved the product, and packaging. The beard oil smells divine :)”

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Posted 6 years ago

“Beautifully presented hampers and gifts, which all the family loved! I can’t recommend Mubarak London enough! Will be ordering again soon no doubt”

Mubarak London Limited 5 star review on 19th May 2018

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Posted 6 years ago

“Excellent quality and variety of products. Easy to process order and arrived in time to much gratitude and happiness. Will order again soon for loved ones.”

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Posted 6 years ago

“Loved the entire package!! I was so happy with the luxury packaging and presentation as well as the gourmet products inside !!”

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Posted 6 years ago

“They do care about customer. I've ordered beautiful gifts. Wrapped great and the box is very elegant.”

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Posted 6 years ago

“Amazing service, packaging and product!”

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Posted 6 years ago

“Once received it was even more stunning! Absolutely loved the way it was beautifully and carefully gift wrapped. I will be ordering again in the future”

Mubarak London Limited 5 star review on 21st March 2018

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Posted 6 years ago

“Excellent service Most beautiful gift, was as perfect as can be.”

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Posted 6 years ago

“Delivery was okay.”

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Posted 6 years ago

“Salaam, Jazakallah khair for the stunning Paradise Box. My mother absolutely loved it! I thought I would share my feedback on this particular item. Although we absolutely loved it, it would be more practical if the lid of the box was detachable and therefore able to sit flush against the wall or on a display unit without the current lid having to be folded back. It doesn't fold back flush against the box, it has the initial smaller fold and then a second fold but when you try to stand it up on the shelf flush against the wall this creates a gap therefore not creating that flushed look. Basically a more convenient lid would be more practical for display as not everybody may want to keep the box closed as they are such pretty flowers and only deserve to be displayed appropriately. Thank you once again for a beautiful item, I hope my feedback is taken into consideration.”

Helpful Report

Posted 6 years ago

“Ordered a bespoke box and was given speedy replies when corresponding by email, even late in the evening. Order was sent promptly, however DPD showed a lack of care when delivering and products arrived damaged. On highlighting the same, the founder of the company Deena emailed me directly and rectified the issue very well. Products are of a good quality and were purchased as a gift - the recipient was happy with the products,”

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Posted 6 years ago

“Great service and quick delivery.”

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Posted 6 years ago

“Salam,sorry for the late response..just wanted to say a massive thank you for my enchanted roses box..absolutely love it. I ordered it as a wedding gift for my fiancé & I’m sure he will love it just like I do. Thank you for the excellent customer service..will definitely be ordering again.”

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Posted 6 years ago

“Really such a stand out company. Great branding. Joy to purchase and joy to follow on social media. 100% happy with my purchase all round. Nobody in their league nevermind on par.”

Mubarak London Limited 5 star review on 23rd February 2018

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Posted 6 years ago

Mubarak London Limited is rated 4.5 based on 274 reviews