M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,610 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 21st November 2024

Nikolina Kn****

KRZYSZTOF G****

M Sofas Limited 5 star review on 15th November 2024

Anony****

M Sofas Limited 5 star review on 9th November 2024

Anony****

Anna B****

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa only looks not bad but to seat on it not comfortable becouse its very hard also where is back rest ach side has very sharp adges few time was to painfull leanon and you can feel frame feel like on wooden pallets shut be more soft not recomend to buy. "Arrata corner sofa"”

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Posted 6 months ago

“Product delivered substantially with color difference and company points to shading as responsible. Which it clearly isn't.”

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Posted 6 months ago

“Not very happy with the process leading up to my sofa delivery. No contact from msofas at all, until I contacted them one month after my original order. However, im very pleased with the sofa unit. Very well made. Extremely sturdy but comfortable. Exactly what I had hoped for. Delivery guys were excellent....very helpful.”

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Posted 6 months ago

“Great size & price. Choice of fabric could be better”

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Posted 6 months ago

“The storage space at the sofa is slightly broken. Which is disappointing for a new sofa. I’m not at the property right now as I haven’t moved in the new flat yet, but I’m happy to share pictures as soon as I’m there again.”

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Posted 7 months ago

“Amazing product and service, I recommend 100%. I was googling when I found the shop, and they were selling a ex-display sofa with 78% of discount. I called them right away, and they said it was in a really good condition, and I decided to buy it. 7 days later, they delivered it, and the sofa is absolutely incredible and it really is in a good condition! Thank you 🙏🏻”

M Sofas Limited 5 star review on 15th April 2024

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Posted 7 months ago

“Delivery takes to long for example if tell you delivery 3-8 weeks definitely 8 weeks ,when I send email personal very rude table come broke now all ready 2 weeks still nothing done I just recall money from my bank I don’t recommend this company”

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Posted 7 months ago

“I'm still waiting for the plywood in the bedding closet to be replaced”

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Posted 7 months ago

“See attached. This happened just 3 weeks after purchasing, please advise.”

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Posted 7 months ago

“Delay in delivery. Not very happy with their service. Although nice delivery men when they eventually came.”

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Posted 7 months ago

“Absolutely amazing customer service, delivery and quality of the sofa. I have purchased Corner Sofa bed Milano II. Could have not been more pleased with the product. Highly recommend. The delivery guys were absolutely Superb!”

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Posted 8 months ago

“Veru happy with my sofa. Fits perfectly in my living room and love the texture of the fabric.”

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Posted 8 months ago

“Great sofa, however poor delivery experience. The delivery team moved the sofa to the entrance of the building only and only by request did they take it near the lift. I then had to move the sofa to my flat myself, only possible with the help of a neighbour…!”

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Posted 8 months ago

“Sofa ok but could be wider . Delivery team not that nice.”

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Posted 8 months ago

“I had a mechanical issue with my Sofa headrest, the warranty replace this faulty part was not honoured.”

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Posted 8 months ago

“Stay away from this company, customer support is absolutely terrible. Our sofa come with manufacturing defect(long arm rest on corner sofa is moving and making noises like old used furniture). After 3 min of dealing with them and one attempt of fixing which ended unsuccessful any way, they said this is normal for furniture🤣. So the question is why they try to fix it if it’s normal?! Our 5 year old sofa from DFS didn’t make any noise just seat wasn’t comfortable anymore. See on videos and tell me if this is normal😂 This is the way how this company facing complaints from customers.”

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Posted 8 months ago

“Thank you so much M Sofas Limited”

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Posted 8 months ago

“Communication, ordering process and actual product 10/10. Love my new sofa. The only downfall was the delivery window being between 6pm-11pm. I didn’t actually think it would arrive towards the later end but I ended up accepting my delivery at 11:30pm - a bit of an inconvenience; especially on a weeknight. Regardless the delivery guys were great and super helpful. Thank you :)”

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Posted 8 months ago

“I have a very bad experience and very poor costumer experience with M SOFAS, I bought a corner sofa which were dropped at a resedential corridor as they would deliver to door even I had a lift! • when I opened first pack was already damaged, • second pack damaged too When I contacted they said it’s not our problem. Extremely disappointed by them. I asked them I am not happy this has happened I need solution. I asked for either replacement sofa or full refund, they ignored it just send 1 panel replacement but the rest of damages I have to leave with it. They are a Waste of time I do not recommend. Find someone who takes care of costumers.”

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Posted 8 months ago

Good afternoon, Upon reviewing your account, I would like to inform you about an additional service we offer for delivery to upper floors. We understand that certain locations may require extra assistance, and therefore, we provide an Upper-Floor Delivery option at an additional cost of £39.00. This service includes our drivers bringing the sofa upstairs, unpacking it, installing it, and reporting back to us if there are any damages. It's important to note that by signing the documents, you acknowledge taking full responsibility for any damages incurred during the delivery process. We highly recommend reviewing all documents thoroughly before signing to ensure understanding of the terms and conditions. On Saturday, January 13th, you have contacted us to inform us about the damages. We promptly responded to you on Monday, January 15th, explaining the details of the documents you signed. As a goodwill gesture and to address your concerns, we have arranged for the exchange of the front panel, which you indicated you were happy about.

Posted 8 months ago

“I was waiting for sofa almost 3 months I ordered weeks before Christmas because they promised if I do now they guarantee delivered before Christmas unfortunately came 2 months after Christmas. 5 stars for delivery guys because they was so polite and kind. Sofa looks amazing but not comfy 🥲”

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Posted 9 months ago

Thank you for taking the time to leave a review regarding your recent purchase from us. We truly value your feedback and are committed to providing the best possible service to our customers. Regarding your concern about the delivery timeframe, we apologise for any confusion or inconvenience this may have caused. We'd like to clarify that the last date for placing orders to ensure delivery before Christmas was indeed November 12th. As you placed your order on November 27th, unfortunately, it fell outside the timeframe to guarantee delivery before Christmas. Our production timeline typically ranges between 6-8 weeks, and during peak seasons such as Christmas, it can extend up to 10 weeks, as mentioned in the confirmation email you received upon making the purchase. We appreciate your understanding regarding this matter. However, we're glad to hear that you had a positive experience with our drivers, and we will certainly pass along your kind words to them. Regarding the comfort of the sofa, we do encourage visiting our showroom in Halifax, West Yorkshire, where you can personally test the comfort of our sofas and explore our range of products.

Posted 9 months ago

M Sofas Limited is rated 4.7 based on 3,610 reviews