M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,609 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,609 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 21st November 2024

Nikolina Kn****

KRZYSZTOF G****

M Sofas Limited 5 star review on 15th November 2024

Anony****

M Sofas Limited 5 star review on 9th November 2024

Anony****

Anna B****

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Modern sofas, good price, quick delivery and amazing customer service! Highly recommended”

M Sofas Limited 5 star review on 1st September 2024

Helpful Report

Posted 2 months ago

Dear Joanna, Thank you so much for giving M Sofas Limited a fantastic 5-star rating! We greatly appreciate your kind words and for taking the time to share your experience with others. It warms our hearts to hear that you find our modern sofas to be of high quality and that you appreciate our reasonable prices and quick delivery. We take great pride in providing exceptional customer service, and it's wonderful to know that our efforts have earned your recommendation. Warm regards, M Sofas Limited Customer Support Team

Posted 2 months ago

“Very nice and cozy”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave a fantastic five-star rating for M Sofas Limited! We truly appreciate your support and are thrilled to know that you had a wonderful experience with us. Once again, we sincerely appreciate your kind words and recommendation. It was our pleasure serving you, and we look forward to welcoming you back in the future. Best regards, M Sofas Limited

Posted 2 months ago

“We bought a sofa and when it was not comfortable, we were told we needed to pay approx £149 to return it. Apparently it was in the small print that they take 15% of the price of the sofa. We had already paid £88 for delivery. So all in all we had paid £237 and we had no sofa! We ended up keeping the sofa, as my son could not afford to lose £237. Appalling company, I did not mind paying another £88 for delivery but why are they making a profit from people when they are returning items, how can you know how a sofa is going to feel until you sit on it. Wayfair are much fairer they just charge the carrier! READ THE SMALL PRINT!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. I understand your frustration regarding the return process and associated costs. I would like to clarify that our terms and conditions, including any potential charges for returns, are detailed on our website to ensure transparency. We strongly advise all customers to review these terms before making a purchase to avoid any surprises. Regarding the charges you mentioned, we aim to be clear about our policies, including the 15% restocking fee. I also want to highlight that we have already refunded a 5% discount to your account as a gesture of goodwill. We genuinely appreciate your feedback and will use it to improve our service. Kind Regards MSOFAS

Posted 2 months ago

“Fast delivery”

Helpful Report

Posted 2 months ago

Dear Eva, Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and the time you took to share your experience with us. Best regards, M Sofas Limited

Posted 2 months ago

“Delivery was quick and the delivery guys were absolutely amazing- polite and helpful. The sofa is great quality and exactly as described”

Helpful Report

Posted 2 months ago

Dear Terri, Thank you so much for giving M Sofas Limited a perfect 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with our products and services. Once again, thank you for choosing M Sofas Limited. We look forward to serving you again in the future! Best regards, MSOFAS

Posted 2 months ago

“The delivery and assembly of the sofa was just outstanding. I would highly recommend it.”

Helpful Report

Posted 2 months ago

Dear Miguel, Thank you so much for your fabulous 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. We're thrilled to hear that the delivery and assembly of your sofa exceeded your expectations. It's always our goal to provide outstanding service to our valued customers like you. Thank you once again for choosing M Sofas Limited. We look forward to serving you in the future! Warm regards, MSOFAS

Posted 2 months ago

“Very good customer service but on top of it, very comfortable sofa. Thank You Msofas”

Helpful Report

Posted 2 months ago

Thank you so much for your outstanding 5-star rating of M Sofas Limited! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Thank you once again for choosing M Sofas Limited. We truly value your trust in our brand, and we are committed to delivering exceptional products and services to our wonderful customers like you. Best regards, M Sofas Limited

Posted 2 months ago

“Had a sofa delivered for my partner to her house which she is very happy with she has mentioned that the delivery drivers have been efficient and professional all the way through.”

Helpful Report

Posted 2 months ago

Dear Jamie, Thank you so much for taking the time to leave us a 5-star rating! We sincerely appreciate your support and kind words about M Sofas Limited. Warm regards, M Sofas Limited

Posted 2 months ago

“Beautiful couch, super comfortable. Delivery was quick, straightforward and helpful. Overall great experience”

Helpful Report

Posted 2 months ago

Thank you so much, Valentina, for giving M Sofas Limited a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found the couch beautiful and super comfortable. Our team takes great pride in providing quick, straightforward, and helpful deliveries, so we're delighted that your experience was great overall. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Kind Regards MSOFAS

Posted 2 months ago

“Delivery was spot on and everything was in order. Quality sofa as it was displayed on the site. I recommend M sofas to anyone .”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your positive experience with M Sofas Limited! We greatly appreciate your five-star rating and recommendation. Best regards, M Sofas Limited

Posted 2 months ago

“Easy to order, I had sofa in around a week since order. Great quality for low price, helpful delivery guys. I'm really pleased with my new sofa.”

M Sofas Limited 5 star review on 26th August 2024

Helpful Report

Posted 2 months ago

Thank you so much, Urszula, for giving M Sofas Limited a fantastic 5-star rating! We are thrilled to hear that you had an easy ordering experience and received your sofa in just a week. Our team takes great pride in providing great quality products at affordable prices, and we are delighted that you are pleased with your new sofa. We greatly appreciate your kind words. Thank you once again for choosing M Sofas Limited! Kind Regards MSOFAS

Posted 2 months ago

“Amazing service! Would really recommend. Brilliant sofa and delivery service”

Helpful Report

Posted 2 months ago

Thank you so much, Emma, for your wonderful 5-star rating of M Sofas Limited! We greatly appreciate your kind words and are thrilled to hear that you had an amazing experience with us. It's truly rewarding to know that you found our service recommendable and our sofa and delivery service brilliant. We are committed to providing exceptional customer satisfaction, and your feedback motivates us to keep up the good work. Thank you once again for choosing M Sofas Limited, and we look forward to serving you in the future. Kind Regards MSOFAS

Posted 2 months ago

“Very good experience with M sofas company. Very helpful and quick response. Also very friendly team. My corner sofa bed came after 6 weeks and I'm so happy how comfortable and pretty is. Thank you so much”

Helpful Report

Posted 2 months ago

Dear [Reviewer],Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and support. We are delighted to hear that you had a very good experience with our company. Our team always aims to be helpful, responsive, and friendly, so it's wonderful to know that we met your expectations. We are thrilled that your corner sofa bed arrived promptly and that you are satisfied with its comfort and appearance. Your happiness and satisfaction are our top priorities! Once again, thank you for your glowing review. We are grateful for your trust in our products and services. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. Best regards, The M Sofas Limited Team

Posted 2 months ago

“Delivered on time and looks well made”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a glowing 5-star review for M Sofas Limited! We truly appreciate your kind words and your support. Warm regards, MSOFAS M Sofas Limited

Posted 2 months ago

“Fast delivery and good quality”

Helpful Report

Posted 3 months ago

Dear Gina, Thank you so much for your wonderful 5-star rating of M Sofas Limited! We greatly appreciate your kind feedback and support. Once again, thank you for choosing M Sofas Limited. We look forward to serving you in the future! Best regards, MSOFAS

Posted 2 months ago

“After almost a month, I can say that I'm satisfied with the sofa, considering the value vs quality, it was the right purchase. So far so happy!”

Helpful Report

Posted 3 months ago

Dear Titania, Thank you so much for leaving us a 5-star rating! We greatly appreciate your kind review and we're thrilled to hear that you're satisfied with your sofa from M Sofas Limited. Your feedback about the value and quality is very encouraging for us, as we strive to provide the best products to our customers. We hope that your happiness continues as you enjoy the comfort and style of your new sofa. Thank you once again for choosing M Sofas Limited! Best regards, MSOFAS

Posted 2 months ago

“Fantastic service, great quality sofa and customer service really is top class. Had to change the configuration of my order last minute as I'd made a mistake and they were so accomodating and helpful. Would definitely recommend and will be back when we need another sofa. The delivery drivers were very efficient, friendly and got the sofa set up in no time.”

M Sofas Limited 5 star review on 20th August 2024

Helpful Report

Posted 3 months ago

Dear Chris, Thank you so much for taking the time to leave us a 5-star rating for M Sofas Limited. We are thrilled to hear that you had a fantastic experience with us. Our team takes great pride in providing top-class customer service, and we are delighted that we were able to accommodate your order changes and assist you. Thank you once again for choosing M Sofas Limited and for your kind words. We truly value your patronage. Kind regards, M Sofas Limited

Posted 2 months ago

“They know what they did wrong after numerous phone calls and it all eventually getting sorted. But as we promised (after how you responded to our last email) we feel compelled to let people know that dealing with this company is a risk, especially if you have a deadline of when your sofa must be delivered. If you have no deadline, do not get rid of your sofas until you get concrete confirmation of your delivery date, and even then, be ready.”

Helpful Report

Posted 3 months ago

“Despite a small mistake in the beginning of the order, The company took very good care of the mistake order, very quickly delivered my alternative order, and the delivery drivers were very friendly and helpful, the quality of the sofa is excellent, I am very happy with the service, I will definitely recommend MSofa to friends and families!”

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic 5-star review of M Sofas Limited! We truly appreciate your kind words and recommendation. We apologise for the mistake in the beginning of your order, but we are delighted to hear that our team took very good care of it and quickly delivered your alternative order. Our priority is to ensure our customers' satisfaction, so we are thrilled to know that we were able to rectify the situation promptly. It's great to hear that the delivery drivers were friendly and helpful during the process. We understand the importance of making our customers feel valued and supported throughout their entire experience with us. Once again, thank you for choosing M Sofas Limited. Your satisfaction is our ultimate reward, and we are truly grateful for your kind words and recommendation. Warm regards, M Sofas Limited

Posted 2 months ago

“We went to view this sofa bed before we bought, the sales lady was very helpful and friendly, the sofa is well made and looks great in our home, the delivery was well within the time expected and the delivery men were polite and respectful we would definitely recommend This product and company 10 out of ten.”

Helpful Report

Posted 3 months ago

Dear David, Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your support and recommendation. We are delighted to hear that you had a positive experience with us. Our team takes pride in providing helpful and friendly service, and we're glad our sales lady was able to assist you during your sofa bed viewing. It's wonderful to know that the sofa bed is well-made and looks great in your home. Thank you once again for choosing M Sofas Limited. We genuinely appreciate your feedback, and we look forward to serving you again in the future. Best regards, M Sofas Limited

Posted 2 months ago

M Sofas Limited is rated 4.7 based on 3,609 reviews