M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,612 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,612 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 25th November 2024

Dee C****

870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the sofa yesterday and it has a tear at the bottom front, fotos attached, delivery was late by a week”

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Posted 1 year ago

“I love the sofa, the quality is excellent. Customer service was brilliant and the delivery service was exceptional! Thank you.”

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Posted 1 year ago

“I love my new Asti sofa corner bed. It is absolutely amazing. Amazing company and service. Delivery time was shorter than expected. I would highly recommend.”

M Sofas Limited 5 star review on 27th February 2023

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Posted 1 year ago

Thank you Anita for your lovely 5-star rating of M Sofas Limited! We are delighted to hear that you love your new Asti sofa corner bed and that our company and service has been amazing. We are also thrilled that we delivered quicker than expected! We really appreciate your trust in returning to us for your furniture needs and thank you for recommending us to others.

Posted 1 year ago

“Perfect condition good timing and kind delivery men.”

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Posted 1 year ago

“Delivered before the 12 weeks. Got it after a month and half. The sofa is as shown, it's beautiful”

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Posted 1 year ago

“great customer services and delivery, good quality although had small issues with the sofa they give warranty and try their best to fix it as soon as possible. delivery guys were friendly and helpful.”

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Posted 1 year ago

“Very good service, quick and clear communication, efficient delivery. High quality sofa Would highly recommend”

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Posted 1 year ago

“The sofa is ok. Time can tell how long it will last as the quality of the frame is not so great as it is made of soft wood. The storage board arrived damaged. We’re still awaiting for replacement and exchange of the storage board. Hopefully will arrive maybe in couple of weeks or more? The cushion seemed to dent deep if you sit on the same spot. Order came after almost 3 months. The Delivery team was by far the worst because they are lazy! They were supposed to unpack and assemble the sofa then get rid of the packaging but none of those were done. The delivery man refused to set up the sofa despite that it was their responsibility and part of their duties to assemble it. Instead they just dumped the wrapped sofa and left without doing their job properly. Setting up the sofa by ourselves was a pain because there was no Instructional Manual in the package. I have to contact the Customer Service to request for the manual so we could set up the sofa ourselves. So far the customer service staff has been helpful hence 2 stars instead of 1! But overall, we are very dissatisfied with the Delivery service. It was terrible!”

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Posted 1 year ago

“We are really so pleased - after spending weeks sofa hunting we read through the reviews and took the plunge, and like so many others here we couldn't be happier. The sofa arrived in 5 weeks which is earlier than expected, and the colour and design give a gorgeous retro yet modern vibe. I recommend getting some fabric samples to get you started, it's what got our ball rolling for sure. Sofa is stiff but so comfortable, with an incredible amount of space to stretch out on”

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Posted 1 year ago

Thank you so much Olivia for your 5 star rating of M Sofas Limited!. It is comforting to know that the sofa you ordered was delivered earlier than expected and it sounds like the perfect fit for your living room! Thank you again for your kind words and for your loyalty. We appreciate you!

Posted 1 year ago

“Great communication,very helpful people. Delivery perfect,Big thanks for delivery Gays!”

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Posted 1 year ago

Thank you so much, Katarzyna, for the 5 star rating of M Sofas Limited! We are delighted that you had a great experience with us and appreciate you sharing your feedback. We also thank you for your great communication, very helpful people, and perfect delivery - our delivery gays are very grateful for your kind words! Thank you again!

Posted 1 year ago

“Thank you Msofas for my beautiful sofa. Professional service. I highly recommend this company.”

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Posted 1 year ago

Thank you so much Karolina for your awesome review and 5-star rating of M Sofas Limited! We really appreciate your loyalty and desired to make sure you were pleased with your experience. We are thrilled that you are enjoying your beautiful sofa! We look forward to welcoming you back as a customer in the future.

Posted 1 year ago

“I’m very happy with quality and fast delivery 📦 Guys who’s been working on my delivery are very helpful and nice! Thanks for everything ✅”

M Sofas Limited 5 star review on 21st February 2023

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Posted 1 year ago

Thank you so much for your 5 star rating of M Sofas Limited! Your positive experience means a lot to us, so thank you for your loyalty and continued support.

Posted 1 year ago

“Fast service, friendly staff, reasonable prices, good quality.”

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Posted 1 year ago

Thank you Jason for your 5 star rating of M Sofas Limited. We are delighted that you had a positive experience with our fast service, friendly staff, reasonable prices and good quality. We appreciate your feedback.

Posted 1 year ago

“We are very happy with the service, it's been a wonderful experience. Also, the sofa is very nice and comfortable, I really like the material, thanks to the samples it was very easy to choose the right colour.”

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Posted 1 year ago

Thank you so much for your 5 stars rating, Klaudia. We are extremely pleased to know that our services and the sofa have met your expectations. We value your kind words and are glad that you found the process of selecting the colour of your sofa to be made easier with the sample we provided. We are grateful for your wonderful experience with M Sofas Limited.

Posted 1 year ago

“Little communication regarding delivery. I paid extra for delivery to 1st floor flat. Delivery man asked for £50 extra because he had to break down sofa to get through my door. It took him less than 5 minutes to reassemble it . I paid him less than £50”

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Posted 1 year ago

“Very good.”

M Sofas Limited 5 star review on 20th February 2023

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Posted 1 year ago

Thank you so much, Tania, for the 5-star rating of M Sofas Limited! We really appreciate your support and are delighted to hear you had such a great experience.

Posted 1 year ago

“I can't recommend M Sofas enough. This is the second sofa we have from here, and several of our friends have also ordered sofas from here over the years on our recommendation. The previous sofa we had for 8+ years and it still looked as good as new (that is with a house full of dogs) we sold it to someone else who needed it and they are very happy with it, and I'm sure they'll have it for a few more years too! The prices are unmatched and the quality is excellent. There are many sofas out there that are triple the price and are not half as good in quality. The service is reliable, efficient and worry-free. When we one day decide to renovate again, we will definitely be getting our third sofa from here too!”

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Posted 1 year ago

Thank you so much for your generous 5 star rating and your kind words, Patrycja! We are so glad that you and your friends have been returning customers of M Sofas Limited over the years and appreciate your loyalty. We are thrilled to hear that the sofas have stood the test of time and even been passed onto others who needed it. We are so glad to hear that you will be back with your third sofa when the time is right!

Posted 1 year ago

“Lovely puff made well and delivery was good to . delivery person was polite and helpful to.”

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Posted 1 year ago

Thank you so much for the 5 star rating! We appreciate the kind words about your experience with the Lovely puff, and we are delighted that you were pleased with the quality of our product as well as the delivery process. We are also grateful for your loyalty as a repeating customer. Thank you for your continued support!

Posted 1 year ago

“We bought a sofabed. Excellent quality. Excellent value. Worth the wait. You may not need to look anywhere else for a quality comfortable sofabed.”

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Posted 1 year ago

Thank you so much for your 5 star rating of M Sofas Limited! We are thrilled to hear that you bought a sofabed from us and that the quality and value were excellent.

Posted 1 year ago

“A fantastic service. These days everything seems difficult. Service is generally awful no matter the product and no one will talk to you, respond to emails or anything… Well not at Msofas, great communication, helpful service at every stage, did exactly what they promised, and the product is fantastic and as expected. Don’t think twice if you see something you like, don’t hesitate.👍”

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Posted 1 year ago

Thank you so much for your kind words and your 5-star rating of M Sofas Limited! It's so encouraging to hear that you're happy with our communication and service. We are so glad our product is living up to your expectations!

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,612 reviews