M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,661 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent from start to finish, from ordering to delivery. The delivery guys were especially helpful and very careful not to dirty the sofas which are a type of white velvet. They were amazing, in and out in no time, installation was perfect and we absolutely love them. Thanks to all at M Sofas, you are outstanding. Best, Jane (Central London)”

Helpful Report

Posted 6 months ago

Dear Jane, Thank you so much for your amazing 5-star rating and for taking the time to share your experience with us. We really appreciate your kind words about our delivery team. Thank you for recognising our outstanding service. We are always here to exceed your expectations and provide you with the best furniture and service possible. Best regards, The M Sofas Limited Team

Posted 6 months ago

“Excellent sofa , very good quality, very comfortable, beautiful colour and material”

M Sofas Limited 5 star review on 7th October 2024

Helpful Report

Posted 6 months ago

Dear Iliana, Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and are thrilled to hear that you found our sofa to be excellent in terms of quality, comfort, colour, and material. It means a lot to us that you are satisfied with your purchase. We hope you continue to enjoy your beautiful sofa for years to come. Best regards, M Sofas Limited

Posted 6 months ago

“After almost 8 weeks of waiting, I finally received the sofa. But I am very dissatisfied with the customer service during the waiting period. I didn't receive any updates about the order and I had to keep sending messages and only after that I was told that it had finally arrived at the warehouse. I had to chase them to arrange the delivery. Also , when I placed the order, the promise was that it will be delivered between 2-6 weeks, but I received it after almost 8 weeks. Because you did not respect the promised delivery period, I had to buy a mattress for the guests, which was not nice and I spent extra money for it. If I had known that I would have such an experience, I would not have ordered from this site.”

Helpful Report

Posted 6 months ago

“We are very pleased with this sofa! I was so hesitant to order a sofa without seeing it in person first but we couldn’t be happier! Delivery guys were friendly and came in to put it all together for us.”

Helpful Report

Posted 6 months ago

Dear Lauren, Thank you so much for leaving a 5-star rating for M Sofas Limited! We truly appreciate your feedback and are thrilled to hear that you are very pleased with your new sofa. We understand that ordering furniture online can be a bit intimidating, but we are delighted that we were able to exceed your expectations. Our delivery team takes pride in their friendly service and ensuring that your sofa is set up exactly how you want it. Thank you once again for choosing M Sofas Limited. We hope you continue to enjoy your new sofa for years to come! Best regards, M Sofas Limited

Posted 6 months ago

“Beautiful and top quality sofa. Thank you for Patrik and Bolek for excellent delivery. Top service .”

Helpful Report

Posted 6 months ago

Dear Deimante, Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that your experience with M Sofas Limited has been nothing short of excellent. Warm regards, M Sofas Limited

Posted 6 months ago

“Very well built sofas, we’re on our second. Perfect for family use and chilling out on”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and continued support. We're thrilled to hear that you are a returning customer and are currently enjoying our sofas for your family use and relaxation needs. At M Sofas Limited, we take pride in crafting well-built pieces that are designed to provide comfort and last for years to come. Your satisfaction is our top priority, and it's great to know that we have met your expectations. Warm regards, M Sofas Limited

Posted 6 months ago

“Great diversity of furniture, sofas especially. Clear specifications and reviews online too. Nice source to buy good quality piece of mind furniture. Aggie”

Helpful Report

Posted 6 months ago

Dear Agnieszka, Thank you so much for giving M Sofas Limited a 4-star rating. We take pride in providing clear specifications and customer reviews online to ensure that you have all the necessary information before making your purchase. It's fantastic to know that you consider us a reliable source for purchasing high-quality and peace of mind furniture. Once again, thank you for your kind words and for being a loyal customer. We look forward to serving you again in the future. Warm regards, M Sofas Limited

Posted 6 months ago

“Easy to use website with great quality sofas. The quality and price are amazing.”

M Sofas Limited 5 star review on 30th September 2024

Helpful Report

Posted 6 months ago

Thank you, Aqeela, for your outstanding review and giving M Sofas Limited a fantastic 5-star rating! We are thrilled to hear that you found our website easy to use and that you were impressed with the excellent quality of our sofas. Our team works hard to provide amazing products at affordable prices. We appreciate your support and hope to serve you again in the future.

Posted 6 months ago

“Great quality and very efficient customer support throughout the entire process.”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We're especially delighted that you found our products to be of great quality. Our team takes pride in providing efficient customer support, so it's wonderful to know that we were able to assist you throughout the entire process. We value your feedback and we look forward to serving you again in the future.

Posted 6 months ago

“Very comfortable, easy to maintain and clean, especially for houses with small children. Love it!”

Helpful Report

Posted 6 months ago

Dear Andreea, Thank you so much for the wonderful 5-star rating you gave us at M Sofas Limited. We truly appreciate your feedback and kind words. We're thrilled to hear that you find our sofas very comfortable and easy to maintain and clean, particularly for houses with small children. We are delighted to have you happy with your purchase! If you need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help! Best regards, M Sofas Limited

Posted 6 months ago

“Don't recommend. I been happy to buy corner sofa bed (Shop ex display!!! Supposed to be marked as customer returns), on website easy to find that, it can has some stains or scratches, because of display, unlucky for my after it was delivered to me, easy to see 3 small hols. I contacted MSofas and sent pic, they told me that it is used sofa, returned to shop and display(impossible to find this on website). No guarantee on this type sofa. On different website about300£ more and similar (different colour), so not worth to buy ex display from them, it supposed to be Mark as customer return... not shop ex display.”

Helpful Report

Posted 6 months ago

“Overall, very happy with my Asto Sofa bed + footstall. Delivery time expectation was exact and delivery guys were timely and polite + set up and positioned where I wanted my sofa to be. My sofa is strong and comfy. Fits tall family of 4..... Very happy.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to give us a 5-star rating for M Sofas Limited! We truly appreciate your kind words and are thrilled to hear that you are very happy with your Asto Sofa bed + footstool It's also great to know that your sofa is strong and comfortable, and it fits your tall family of four perfectly. We are delighted that you are very happy with your purchase! Thank you once again for choosing M Sofas Limited. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to serving you again in the future. Best regards, M Sofas Limited

Posted 6 months ago

“Great service and friendly delivery”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with M Sofas Limited. We're delighted to know that you found our service to be great and our delivery team friendly. Providing excellent customer service is our top priority, and we're glad that we were able to meet your expectations. Once again, thank you for choosing M Sofas Limited. We look forward to serving you again in the future! Warm regards, MSOFAS

Posted 6 months ago

“Good sofa, nice quality, happy with the product. A lot of space saver.”

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Posted 6 months ago

“It was good”

Helpful Report

Posted 6 months ago

“We bought Lukka corner sofa bed, is perfect !!! Colour, size...love the storage space ,everything is like we wanted. Definitely recommend :)))”

M Sofas Limited 5 star review on 27th September 2024

Helpful Report

Posted 6 months ago

“Amazing sofa! Solid, comfortable, chillin watching a film and great for a Friday night family movie! Awesome company. Great corner sofa bed. Will buy again from Msofas in a heartbeat.”

Helpful Report

Posted 6 months ago

“I have not had a very good experience using MSofas. I paid in full and waited 7 weeks for my sofa to arrive broken. They stated the part needed to repair it was out of stock and would need to be ordered by them then posted to me. I was originally expected to carry out the repairs myself, but after expressing disappointment in this they said they would send the part out then arrange someone qualified to carry out the repair. The part has not arrived weeks later and I have had no further correspondence from MSofas. I have been left with a broken sofa and nowhere to sit. Not the service people deserve.”

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Posted 6 months ago

“Very nice and comfy sofa. I recommend 100%”

Helpful Report

Posted 6 months ago

“We are very pleased with service and quality. Long time to wait for delivery but worth it.”

Helpful Report

Posted 6 months ago

M Sofas Limited is rated 4.7 based on 3,661 reviews