M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,661 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

Write Your review

Tell us how M Sofas Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality of sofa bed and excellent customer service.”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you so much for taking the time to leave a 5-star rating for M Sofas Limited. We truly appreciate your support and feedback. We are delighted to hear that you found the quality of our sofa bed to be amazing. We take great pride in offering products that are not only stylish but also durable and comfortable.

Posted 1 year ago

“some parts of the two sofas are of poor quality and the headrest pillows are not the same, one bigger than the other”

Helpful Report

Posted 1 year ago

“Very good unfortunately one item is missing from a set of six, Am hoping you great customer service can escalate the matter asap”

Helpful Report

Posted 1 year ago

“Sofa is fantastic the two lads were very helpful just the time it arrived was too early really 6 am”

Helpful Report

Posted 1 year ago

Dear Sara,Thank you so much for giving M Sofas Limited a valuable 4-star rating! We appreciate your feedback and are thrilled to hear that you found our sofa fantastic and that our team was helpful. We apologize for the inconvenience caused by the early delivery time of 6 am. We understand that it might not have been ideal for you. We will make sure to take this into consideration for future deliveries and work towards providing a more convenient experience. Once again, we sincerely appreciate your feedback and thank you for choosing M Sofas Limited. Please let us know if there's anything else we can assist you with. Best regards, M Sofas Limited Team

Posted 1 year ago

“Bought this corner sofa bed for £1140. Had a few marks but because my delivery was to my door step they basically blamed me and won't sort out the issue. Poor service wouldn't recommend this company better to pay that little extra and use established companies.”

Helpful Report

Posted 1 year ago

“bought a cupboard which looks nice but in the description did not say you need to hang it on the wall, if a person is not allowed to make any holes on the wall it makes very difficult when you get this surprise after the delivery and you read the instructions”

Helpful Report

Posted 1 year ago

“Delivery was incomplete as promised and we have no idea when it will be. There are back cushions missing from the sofa and according to the tracker reference they are somewhere in Europe. The base unit was delivered on time and to a good standard As of today 27/12/2023 the delivery is incomplete.”

Helpful Report

Posted 1 year ago

“The professionals came and destroyed my walls. The customer services just said: we regret to inform you that, at this time, we are unable to offer compensation for the wall scratches The damages on my walls are for approximately £500 - multiple walls in my corridor are scratched. This is not the kind of company that cares about anything damaged by their "professionals". Even more they tried accusing us and justifying their actions by making up a story about verbal abuse. Just because my wife was emotional and asked them how it is possible to damage our property and act in such an impudent way. The drivers didn't even say a single sorry! It was clear why - because this is the official policy. Beware property owners!”

Helpful Report

Posted 1 year ago

“Pros: Very good customer service, satisfied with the product, good value for money Cons: the order took very long time to be delivered, the PayPal option was not working.”

Helpful Report

Posted 1 year ago

“Very uncomfortable sofa,it is impossible to sleep on it you will get a bad back pain.The quality of the material is very poor.If something is not right with the sofa you will not be able to return it and get the money back,the delivery driver said that if returned you will get just 50% of the price.I will definitely not recommend.”

Helpful Report

Posted 1 year ago

“It's a beautiful piece. Although not the colour I indicated bt I can Mt complain”

Helpful Report

Posted 1 year ago

“Very easy process when ordering, kept well informed of delivery timescales and slots - and the two drivers who took the time to dismantle the sofa and put it back together for us were very friendly. Great Service”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5 star rating, Max! We're glad that you had such a great experience with us and that our drivers were friendly. We really appreciate the kind words and are so pleased you enjoyed our easy ordering process and that we kept you updated about delivery timescales.

Posted 1 year ago

“Overall great experience, including delivery and assembly. However the lead time is quite long, with not a lot of updates, and to see the prices go down during that time was quite frustrating.”

Helpful Report

Posted 1 year ago

“Perfect sofa. Perfect delivery team. Highly recommend this company.”

M Sofas Limited 5 star review on 16th December 2023

Helpful Report

Posted 1 year ago

Thank you so much, Patryk, for your 5 star rating of M Sofas Limited! We are delighted to hear that you are happy with your purchase with us, and that the delivery team made it stress free. It is always a pleasure to hear that our customers are so satisfied! We're glad that you would highly recommend our company and we hope to work with you again soon.

Posted 1 year ago

“Lovely sofa and brilliant service and delivery. Thanks”

Helpful Report

Posted 1 year ago

Thank you so much for giving M Sofas Limited a 5 star rating, Duncan! We greatly appreciate your feedback. We are delighted to hear that you had a great experience with our sofa and service. Thank you for your support!

Posted 1 year ago

“Sofa looks exactly as on the website, very happy with my purchase! The delivery guys also deserve a credit for their professionalism. I can definitely recommend M Sofas!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of M Sofas Limited! We are delighted to hear that you are happy with both the product and the delivery service we provided. We take pride in offering our customers the best service and products and your kind words mean a lot to us. We hope you enjoy your sofa for many years to come!

Posted 1 year ago

“Very satisfied with sofa and delivery service. Thank you very much!”

Helpful Report

Posted 1 year ago

Thank you, Elena, for your 5 star rating of M Sofas Limited! We are so pleased to hear that you are very satisfied with our sofa and delivery service. We really appreciate your kind words and your business. Thank you very much!

Posted 1 year ago

“Excellent service and love my sofa”

Helpful Report

Posted 1 year ago

Thank you, Noelle, for your 5 star rating of M Sofas Limited. We are pleased to hear that you received excellent service and love your sofa. It's great to know we have exceeded your expectations!

Posted 1 year ago

“I highly recommend it!!! Great sofa. Tomasz and Robert (delivery) are very nice and helpful gentlemen. Thank you very much.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of M Sofas Limited! We really appreciate your recommendation and are so glad that you were pleased with your experience. Thank you again for your review!

Posted 1 year ago

“Delivered and installed on time, service and installation excellent. Product as ordered.”

Helpful Report

Posted 1 year ago

Thank you Jamie for taking the time to leave us a 5 star rating! We are glad that you are pleased with our service and installation, the product being as ordered and that we delivered and installed it on time. Your positive review is highly appreciated!

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,661 reviews