M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,613 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 25th November 2024

Dee C****

870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serdecznie polecam:)”

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Posted 2 years ago

“Quiet happy with the leather sofa, l received and the prices were reasonable. Delivery was fantastic and the installation went smoothly.”

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Posted 2 years ago

“Although waiting time is pretty long I'm satisfied with the quality of corner sofa. It's comfy and stylish. Thank you again!”

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Posted 2 years ago

“Super sklep ,na sofe czekaliśmy maks 2 tyg ,sofa premium ,super dostawcy informowali mnie telefonicznie za ile będą, złapali minimalne opóźnienie zaraz telefon do mnie ,więc dałbym 6 gwiazdek ale niestety mogę tylko 5,dziękuję”

M Sofas Limited 5 star review on 31st March 2022

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Posted 2 years ago

“I am extremely impressed with the quality of my new sofa, looks really nice to but what I was very impressed by was the customer service, so helpful and polite, thank you”

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Posted 2 years ago

“Bardzo profesjonalna firma .Bardzo dziękuje i będę polecal”

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Posted 2 years ago

“Very nice sofa very comfortable disappointed in the finish to sofa feet as the welding has come away. Leaving the feet unattached”

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Posted 2 years ago

“Professional service , helpful staff quality product. Highly recommended.”

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Posted 2 years ago

“The sofa is beautiful and very comfy. The customer service very nice and helpful. Highly recommended 👌.”

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Posted 2 years ago

“Very good quality, nice and comfortable”

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Posted 2 years ago

“Fantastic service love my new sofa delivery guys were great”

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Posted 2 years ago

“Great quality, beautiful sofa. As decsribed. Nice communication. Worth recommend”

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Posted 2 years ago

“Ordered sofa, received wrong colours. Lady said I have to wait again up to 4 weeks, after that another lady said it’s 6-8 weeks. Didn’t even offered discount for wrong delivery. Quality of sofa is good.”

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Posted 2 years ago

“Fantastic service.Delivery on time. We love this sofa especially children. , very comfortable . Higly recommended . Thank you !”

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Posted 2 years ago

“We purchased a large sofa from MSofas approximately 3 months ago. Before our final decision we requested some colours samples. The samples arrived in just couple of days. We managed to select the colour and finalise on the style of the sofa and placed the order. We were told delivery would be around 12 weeks but luckily it arrived well before that. Delivery drivers were prompt, they assembled the sofa Fast and were clean. All in all so far very pleased with the service we received from MSofas and the quality of the sofa. I wish the guarantee was for at least 5 years and not for only 2 years but other than that 5 star service so far ! Thank you 😊”

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Posted 2 years ago

“Everything went quite smooth since start of the purchase. However, customer service wasn’t really great. The women who dealt with my case wasn’t very polite but She was very helpful anyway.the delivery came within two weeks which was ok. The delivery man who came to our house wanted us to do a lot of works before they can move in the sofa which was not expected. The guy failed to show us how the sofa bed mechanics work which lead to a big problem afterward. The bed was very hard to pull and tuck in. First I had problem of pulling it up and o asked customer service. A guy was then contacted me very promptly which I appreciated . However he was then again not very polite and thought I was yelling at him which I was not and things got pretty bad afterward without anything got sorted. I was then figured out how to pull the sofa out and I was then having another trouble to put the bed back into the sofa. The main reasons of all these problem was because the sofa wasn’t built very neatly and was slightly out of the shape so it made it harder to pull in and out of the sofa. I did ask if they check everything work perfectly before they came but they refused to answer me this question but only saying it’s an ex display. However ex display isn’t a faulty item . They did say it’s got no problems at all when I placed the order . But the second customer service which I asked about the sofa bed mechanics refused to answer me if the sofa bed was being checked before they leave the factory. I doubt it has been tested otherwise this problem could be easily noticed as it’s not just pull in and out of the sofa. There is a little angle that went slight out of the line so we had to push very hard or pull very hard to make it work which I don’t think it should suppose to be like that as you can see the line wasn’t straight . So overall I am a bit disappointed and I should have checked their review on the website before I bought it. So just be aware if you are going with m sofas , their customer service is the part that needs to watch out with. However their sofa is good so far but the faulty party was another thing that’s hard to avoid with online purchases. Next time I will stick with DFS perhaps.”

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Posted 2 years ago

“Lovely sofa!! Perfect experience!! THANK YOU VERY MUCH INDEED”

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Posted 2 years ago

“The customer service team were brilliant and answered every query sent them. Delivery was within 2 weeks of my order which was amazing. I've had lovely comments from my friend about the sofa I bought.”

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Posted 2 years ago

“jest super”

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Posted 2 years ago

“Amazing Store to buy a quality sofa,and delivery on time.Very good service customer.Thanks”

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Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,613 reviews