M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,612 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,612 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 25th November 2024

Dee C****

870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best sofa on The world”

Helpful Report

Posted 1 year ago

Thank you so much Karol for your 5-star rating of M Sofas Limited! We are so proud that we have been able to provide you with the best sofa in the world on multiple occasions. We are grateful for your continued support and we look forward to assisting you with all of your sofa needs in the future.

Posted 1 year ago

“Sofa is comfy and seems well made. Delivery was unbelievable. They were at my house at 6am like they promised. Got my sofa in less than a week. Good value for money, the bed operation works really well.”

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Posted 1 year ago

Thank you for your 5 star rating of M Sofas Limited! We appreciate you taking the time to share your positive review; we are thrilled to hear you are satisfied with the quality of our sofa, the delivery, and the value for money. Your endorsement means a lot to us! We look forward to helping you with your future sofa needs.

Posted 1 year ago

“Great communication, fast delivery and awesome guys which helped me with installation. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of M Sofas Limited, Agnieszka. We are so pleased to hear that you have had great communication, fast delivery, and that our team was able to help you with installation. Thank you

Posted 1 year ago

“All perfect except the fact that the threads at the fabric joints were of the same colour as the fabric instead of white. This I had assumed looking at the sample photo (Navy Blue fabric) on the website which has the white threading which looks fab.”

Helpful Report

Posted 1 year ago

Thank you so much, Jignesh, for your 4 star rating of M Sofas Limited. We appreciate your feedback, and we apologize that the threads at the fabric joints were not white as you had expected them to be based on the sample photo on our website. We will look into making improvements in this area.

Posted 1 year ago

“The whole process was extremely satisfied. Sofa is fantastic and comfortable. I’ve given four stars because my brand new charger worth almost £20 was damaged when sofa was being assembled in my living room and the guys left my house without saying a word about it. Everything else was absolutely perfect. Thank you! ❤️❤️❤️”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of M Sofas Limited. We are happy to hear that you were satisfied with the overall process and that the sofa is comfortable and fantastic. We sincerely apologize for the inconvenience caused due to the damaged charger. We appreciate your understanding.

Posted 1 year ago

“Sofa arrived a little out of the 8 week time frame, but delivery was great, the delivery men were very helpful and prompt. All communication with the team was great, they replied at a reasonable pace and were always helpful.”

Helpful Report

Posted 1 year ago

Thank you so much, Samantha for your 4-star rating of M Sofas Limited! We really appreciate that you took the time to leave us such an extensive review; it's wonderful to hear that the delivery was great and that the delivery men were helpful and prompt too. We are delighted that you were very satisfied with all communication and the overall experience. Thank you again!

Posted 1 year ago

“Delivered a scheduled. Got a call 30 min before to ensure I'm up and ready (730am). Furniture packed and secured. Great quality of the stuff bought and delivery team helpful. Highly recommend”

Helpful Report

Posted 1 year ago

Thank you so much Maciej for your generous 5 star rating of M Sofas Limited. We really appreciate it and are so pleased to hear that you had such a great experience with us. We value your loyalty and are delighted that you chose us for your repeat purchase. It's great to hear that our furniture was packed and secured, that the quality was of a high standard and that our delivery team was helpful. Thank you again for your wonderful review!

Posted 1 year ago

“We have absolutely no complaints about the sofa, its quality or the delivery process. We received a text about a week prior to delivery. We were told there were options to move the date but we did not need to. We then received a text closer to the time with a shorter window, and then a call it was arriving. It was put up for us and very quickly. I called and had an immediate answer (on the phone this is RARE these days) by someone who reassured me when we move we can take it apart, because we once had to remove windows to get the sofa out. Very pleased with the sofa and the service, thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Lucy! We really appreciate your positive experience with our service. Your review means a lot to us and we're glad to hear that your experience with the sofa, its quality, and the delivery process was as pleasant as ever. We look forward to serving you again in the future.

Posted 1 year ago

“I wasn’t expecting to receive my sofa so quickly and on the day of delivery I received notifications about delivery time. Men who delivered sofa were very kind and helped to assemble it, also, they were polite.”

Helpful Report

Posted 1 year ago

Thank you so much, Daiva, for your wonderful 5 star rating! I'm so glad that you were happy with the quick delivery and the politeness of the delivery men. We are incredibly grateful for your support!

Posted 1 year ago

“Great service - the sofa is well made and very comfortable. Quick and easy delivery, both customer service and drivers were helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of M Sofas Limited. We really appreciate the positive feedback, especially about the great service and our well-made, comfortable sofas! We're also glad that you found our delivery service both quick and easy, with helpful customer service and drivers. Thank you again for your kind words!

Posted 1 year ago

“Very good service. Thanks for all your support and help.”

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Posted 1 year ago

Thank you so much Mumtaz for your 5 star rating. We're absolutely delighted that you're happy with the service we provided. It's very much appreciated, and we look forward to seeing you again soon. Much appreciated!

Posted 1 year ago

“Great, really happy with our new sofa.”

M Sofas Limited 5 star review on 5th June 2023

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Posted 1 year ago

Thank you Rebecca for your 5 star rating of M Sofas Limited! We're delighted to hear that you're so pleased with your new sofa. We really appreciate it!

Posted 1 year ago

“Thanks you”

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Posted 1 year ago

Thank you so much, Vilija, for your 5-star rating of M Sofas Limited! We greatly appreciate your kind words and are so glad to hear you're pleased with us!

Posted 1 year ago

“Very satisfied with the product and service! Definitely will recommend to my friends.”

Helpful Report

Posted 1 year ago

Thank you Marzena for your 5-star rating of M Sofas Limited! We are thrilled that you are very satisfied with the product and service! Thank you.

Posted 1 year ago

“Is a good sofa”

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Posted 1 year ago

Thank you, Silvia, for your 4 star rating of M Sofas Limited! We are glad to hear that our sofas meet your standards.

Posted 1 year ago

“Jestem bardzo zadowolony z zakupu w waszym sklepie.Bardzo dobra obsługa.”

Helpful Report

Posted 1 year ago

“Very bad customer service. The sofa was damaged at delivery and they didn't offer any help to resolve the issue. I would not be using them again.”

Helpful Report

Posted 1 year ago

“I love the sofa, it’s comfortable and looks so pretty! The delivery was right on time and the organisation of it was fantastic. Delivery guys were polite, helpful and swift, thanks a lot!”

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Posted 1 year ago

Thank you so much Hayley for giving us 5 stars! We are so pleased to hear that you love your new sofa and that the delivery and organisation went smoothly. It's customers like you that make what we do so rewarding! Thank you again for your wonderful words.

Posted 1 year ago

“Incredible value, seemed to good to be true but our gorgeous sofa was delivered on schedule and is amazing. Comms was efficient and prompt, delivery estimate was accurate, delivery team were friendly and super helpful. Overall total 5 star experience. Thanks guys 🙏🏾”

Helpful Report

Posted 1 year ago

Thank you FARID for the 5 star rating on M Sofas Limited. We pride ourselves on offering incredible value and ensuring our customers' experience is both satisfactory and enjoyable. We are glad that your recent purchase was both delivered on schedule and of high quality. We look forward to helping you create your dream home in the future. Thank you!

Posted 1 year ago

“The sofa is excellent, very comfortable”

Helpful Report

Posted 1 year ago

Thank you, Elena, for giving us a 5 star rating! We are so glad to hear that you enjoyed your sofa and found it very comfortable. Thank you for your kind words.

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,612 reviews