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M Sofas Limited Reviews

4.7 Rating 3,610 Reviews
90 %
of reviewers recommend M Sofas Limited
Company Reviews Product Reviews
2,227
 Metrics Info
4.7
Based on 3,610 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read M Sofas Limited Reviews
Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
David Atki****
Verified Buyer
“We went to view this sofa bed before we bought, the sales lady was very helpful and friendly, the sofa is well made and looks great in our home, the delivery was well within the time expected and the delivery men were polite and respectful we would definitely recommend This product and company 10 out of ten.”
M Sofas Limited 5 star review on 20th August 2024
Helpful Report
Posted 3 months ago
Dear David, Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your support and recommendation. We are delighted to hear that you had a positive experience with us. Our team takes pride in providing helpful and friendly service, and we're glad our sales lady was able to assist you during your sofa bed viewing. It's wonderful to know that the sofa bed is well-made and looks great in your home. Thank you once again for choosing M Sofas Limited. We genuinely appreciate your feedback, and we look forward to serving you again in the future. Best regards, M Sofas Limited
Posted 2 months ago
Anonymous
Verified Buyer
“Very good quality for this price ⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you found our products to be of very good quality for the price. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Warm regards, The M Sofas Limited Team
Posted 2 months ago
Marc Colom Arme****
Verified Buyer
“Probably the best experience I had in a long time. 6 day delivery for a sofa which is unbeatable, exceptional customer service and delivery guy polite, clean, fast ... everything you would like to happen. Great company. Sofa also stunning and very comfortable. Overall a 10. Tha ks so much”
Helpful Report
Posted 3 months ago
Dear Marc, Thank you so much for taking the time to give M Sofas Limited a 5-star rating. We truly appreciate your kind words and are thrilled to hear that you had probably the best experience in a long time with us. Warm regards, MSOFAS
Posted 2 months ago
Bogdan Bu****
Verified Buyer
“It’s perfect”
Helpful Report
Posted 3 months ago
Dear Bogdan, Thank you so much for your outstanding 5-star rating of M Sofas Limited! We are thrilled to hear that you had a perfect experience with us. It is immensely satisfying to know that our efforts to provide the best quality and service have paid off. Your kind words are truly appreciated, and we cannot thank you enough for your support. Warm regards, MSOFAS
Posted 2 months ago
Karolina Iw****
Verified Buyer
“Sofa looks beautiful and is good quality, also delivery was great all on time great communication and very friendly and helpful delivery man .”
Helpful Report
Posted 3 months ago
Dear Karolina, Thank you so much for your 5-star rating of M Sofas Limited. We are thrilled to hear that you found our sofa beautiful and of good quality. We also appreciate your positive feedback regarding the delivery process, including the timely delivery, great communication, and the friendly and helpful delivery man. Best regards, M Sofas Limited
Posted 2 months ago
Winnie Ma****
Verified Buyer
“Very happy with my new corner sofa bed. Really comfortable and looks stylish. The extra storage is a bonus and would highly recommend.”
Helpful Report
Posted 3 months ago
Dear Winnie, Thank you so much for taking the time to leave us a 5-star rating. We are thrilled to hear that you are very happy with your new corner sofa bed from M Sofas Limited. It brings us great joy to know that it is both comfortable and stylish. Best regards, MSOFAS
Posted 2 months ago
Jaroslaw Kru****
Verified Buyer
“Jesteśmy zadowoleni z usług dostawa o poproszonym czasie , sofa komfortowa , szybki montaż pan Tomasz i Bolek sympatyczni polecam”
M Sofas Limited 5 star review on 19th August 2024 M Sofas Limited 5 star review on 19th August 2024
Helpful Report
Posted 3 months ago
Florina Vito****
Verified Buyer
“Very professionals! And love the sofa!”
Helpful Report
Posted 3 months ago
Dear Florina, Thank you so much for your amazing 5-star rating of M Sofas Limited! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Warm regards, M Sofas Limited
Posted 2 months ago
Anna He****
Verified Buyer
“It is very comfortable and delivery was good but customer service could be a bit better in the way they communicate with customer.”
Helpful Report
Posted 3 months ago
Dear Anna, Thank you so much for rating M Sofas Limited with 4 stars! We sincerely appreciate your feedback and support. We are thrilled to hear that you find our sofa very comfortable and that the delivery process met your expectations. This means a lot to us as we strive to provide both quality products and excellent service to our valued customers. Best regards, MSOFAS
Posted 2 months ago
Anonymous
Verified Buyer
“Happy with sofa, after finding defect, was replaced with new part of sofa.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“customer service is poor and so is the quality of these couches. Appalled by the customer service, absolute scam”
Helpful Report
Posted 3 months ago
Duncan Fau****
Verified Buyer
“Excellent sofa, just as described and fits great in my home. Very happy with the service at delivery and the quality of the product! Thanks”
Helpful Report
Posted 3 months ago
Kristina B****
Verified Buyer
“Great service and fantastic quality sofa”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I feel it is my duty to warn others about the absolute disaster of an experience I've had with this sofa company. If I could give them zero stars, I would. Do not waste your money here unless you're happy with receiving a sofa that looks like it was stitched together by a child, treated like you're the problem when you reach out for help, and disrespected by a company that has zero regard for consumer rights or basic customer service. The material is completely bunched up in places – it looked as though someone with absolutely no sewing experience had stitched it together. The fabric was pulled tight in some areas, and loose and wrinkled in others, creating an uneven, cheap, and ugly finish. It’s honestly embarrassing to have in my living room. If I wanted a sofa that looked this badly put together, I could have tried making one myself at home with a needle and thread – and probably done a better job! But it didn’t stop there. Upon unboxing, I noticed a huge blue mark on the main base of the sofa. The stain is impossible to miss, and it looks as though someone smeared ink across the fabric. How this passed any sort of quality control is beyond me. This is supposed to be a brand new sofa, and it arrived looking like a second-hand reject from a clearance sale. The fabric also has strange, permanent lines that run across the material, and no amount of smoothing, cleaning, or adjusting will get rid of them. These marks make the sofa look even cheaper than it already does. And if that wasn’t bad enough, the comfort level of the sofa is nonexistent. It’s like sitting on a slab of concrete There is zero give, zero softness, and zero comfort. This sofa is so hard and uncomfortable that you physically cannot relax on it. Horrific Customer Service – No Accountability Of course, after realising that the sofa was faulty and not as advertised. I immediately contacted customer service, hoping they would acknowledge the faults and do the right thing by offering an exchange or a refund. Boy, was I wrong. I received a dismissive email telling me that they had “spoken to the manufacturer” (whoever that might be) and the manufacturer does not believe the sofa to be faulty. Let me get this straight – there is literally a blue stain on the sofa, bunched up, poorly sewn fabric, and strange lines across the material, and they have the audacity to tell me it's not faulty? Are they serious?! Not only do they refuse to acknowledge the visible defects, but they have also made it clear that they are not prepared to do anything about it. No refund. No exchange. No help whatsoever. They don't care about their customers or about selling faulty, subpar products. This company is openly breaking UK consumer rights laws. Under the Consumer Rights Act 2015, if a product is not as described, not fit for purpose, or of unsatisfactory quality, consumers are entitled to a refund, repair, or replacement. Clearly, this sofa is none of those things. Yet, this company is acting as if the law doesn't apply to them. They have no shame in selling faulty goods and ignoring the rights of their customers. To say I am disgusted with this company would be an understatement. They are unhelpful, dismissive, and completely unethical. Not only are they selling poorly made, defective products, but they are also flouting the law and refusing to take any accountability. I will be taking this issue to small claims court, and I will be filing a chargeback with my bank. I am determined to get my money back, and I refuse to let this company get away with their shocking business practices. To anyone considering buying from this company, please do yourself a favour and DON’T. Save your time, money, and sanity. They don’t care about you, and they don’t care about selling quality products. There are far better companies out there – ones that actually respect their customers and follow the law. This company should be ashamed of themselves.”
Helpful Report
Posted 3 months ago
Dear Customer, Thank you for taking the time to share your feedback. We're sorry to hear that you are not completely satisfied with your recent purchase. We would like to clarify a few points to ensure that our customers have the best experience possible. As with any product images on our website, the photos are catalogue pictures intended to provide a general idea of the design and style. While we strive to represent our products as accurately as possible, there may be slight variations in appearance due to different factors such as lighting and screen settings. To help our customers make the most informed decision, we invite everyone to visit our showroom in Halifax. Here, you can see and feel the quality of our sofas in person and explore the range of materials available. Our team is always happy to assist with any questions or concerns you may have prior to placing an order. We understand that comfort is a very personal matter, and what may be comfortable for one person might not be for another. Unfortunately, this is something that we cannot predict with certainty. To ensure our customers have all the necessary information before making a purchase, we clearly state in our terms and conditions that bespoke sofas cannot be returned. This policy helps us maintain the highest standards of quality and customization for each order. We have thoroughly reviewed the sofa you selected, and we can confirm that it meets all our manufacturing standards. Sincerely, William Msofas Customer Support
Posted 3 months ago
Anonymous
Verified Buyer
“Great communication with custumers”
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to rate M Sofas Limited with four stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thank you once again for your kind review and for choosing M Sofas Limited. Best regards, M Sofas Limited
Posted 2 months ago
Anonymous
Verified Buyer
“Highly recommend, very cozy, massive and beautiful sofa. Very satisfied”
Helpful Report
Posted 3 months ago
Thank you so much for your generous 5-star rating of M Sofas Limited! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with our products. Warmest regards, M Sofas Limited
Posted 2 months ago
Sylwia Siw****
Verified Buyer
“Beautiful sofas , great quality for affordable prices. I'm in love with my green velvet sofa bed.”
Helpful Report
Posted 3 months ago
Dear Sylwia, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you are in love with your green velvet sofa bed from M Sofas Limited. Once again, thank you for choosing M Sofas Limited and for your kind words. We hope to serve you again in the future! Kind regards, M Sofas Limited Team
Posted 2 months ago
Rute S****
Verified Buyer
“I am very happy with my new sofa, and the service was excelent too.”
Helpful Report
Posted 3 months ago
Dear Rute, Thank you so much for your outstanding 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. We are ecstatic to hear that you are very happy with your new sofa and that our service was excellent too. It brings us immense joy to know that we were able to meet your expectations and provide a satisfactory experience. Best regards, MSOFAS
Posted 2 months ago
Anonymous
Verified Buyer
“Love our new sofa! Looks even better than the pictures and really comfortable”
M Sofas Limited 5 star review on 7th August 2024
Helpful Report
Posted 3 months ago
Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and are thrilled to hear that you love your new sofa. It means a lot to us knowing that it looks even better than the pictures and provides exceptional comfort. Best regards, M Sofas Limited
Posted 2 months ago
Anonymous
Verified Buyer
“Excellent sofa and customer service. Would highly recommend them”
Helpful Report
Posted 3 months ago
Thank you so much for your wonderful 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. Best regards, M Sofas Limited
Posted 2 months ago
M Sofas Limited is rated 4.7 based on 3,610 reviews
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