M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,612 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,612 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 25th November 2024

Dee C****

870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa dotarła na czas, fachową pomoc przy składaniu i zadowolona rodzina. Już polecona strona sąsiadom.”

M Sofas Limited 5 star review on 14th November 2022

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Quick efficient delivery and fantastic quality at a great price, would recommend.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Very professional and helpful”

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Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 2 years ago

“Excellent service and fabulous sofa at a good price!”

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Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 2 years ago

“Excellent and professional company.From the showroom staff to the delivery drivers lovely and friendly people.I also love my new sofa.Very good quality and an excellent price.”

M Sofas Limited 5 star review on 12th November 2022

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Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 2 years ago

“Good product”

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Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 2 years ago

“Customer service could slightly be improved. Had to chase for an update. Also, bit of a lack of communication after first delivery slot was rejected. However, that said, we absolutely love our sofa. It is well made, a lovely fabric, adjustable headrests are fab! It’s definitely worth the money. (Tried to upload a pic - wouldn’t let me ☹️)”

M Sofas Limited 4 star review on 12th November 2022

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. MSOFAS

Posted 2 years ago

“I AM VERY HAPPY WITH MY SOFA, BUT I DID ORDER THE WRONG SIDE THAT IS WHST I believe the company have to do something to mske sure to order the correct side. Thanks.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Wszystko jak należy.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Ordering was easy. The sofa arrived within 14 days - which was great. It is very comfortable and I wouldn't hesitate to use M Sofas again. Excellent staff at Halifax showroom.”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Good service. Thank you”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Amazing service 👏, thanks 😊”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Really nice sofa , confortable and the colour it is amazing!!!”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“I am very disappointed with the recent service. I have placed an order and got email with delivery date and time which wasn't suitable for me, and I wanted to reschedule my delivery. I was aware, that I could only do it once. I have put the details requested to reschedule the delivery and next day women from call centre/customer service department called me and simply said that I have to accept the date I was offered as she cannot tell me when the next delivery in my area will be!!!!???? I was pushed to accept the date and time even that I have explained that I would be after 12 h night shift on that morning and my husband will be away so I would have to pay extra for upstairs delivery.I wasn't given an option and as an explanation why I cannot choose another day for the delivery I was told that because the warehouse/company is somwhere up north they don't do delivery very often to the south part of the country where I live. It's very bad especially when there is a home delivery (without the distance restrictions) available and I have paid for it !!!! When I have asked the delivery team how often they do delivery around my area they said ,that they are travelling to the area at least once a week. I am hoping ,that customer service at the customer department will be imroved and be at least satisfactory as the delivery/drivers with professional manners . I”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better MSOFAS

Posted 2 years ago

“Very good customer service ! Sofa very good quality and also very comfortable !”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“ABSOLUTELY Beautiful Mateo Sofa Bad ((Super Cosy & Warm)) Excellent Delivery 🚚 Team Guys Where They Assembly With Care And Courtesy 🏠 Thankyou MSofas”

M Sofas Limited 5 star review on 7th November 2022

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Excellent quality sofa was very surprised”

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Posted 2 years ago

“Excellent service! Very happy with the purchase! Highly recommended”

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Posted 2 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 2 years ago

“Bardzo polecam Msofas. Kupilam sofe Fabio jest piekna I bardzo wygodna. Jest taka jak sobie wymarzylam Szybką dostawą. Mili Paniowie kurierzy bardzo pomocni przy wniesieniu do domu. Polecam serdecznie. Dziekujemy”

M Sofas Limited 5 star review on 6th November 2022

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Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,612 reviews