M Sofas Limited Reviews

4.7 Rating 3,610 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 21st November 2024

Nikolina Kn****

KRZYSZTOF G****

M Sofas Limited 5 star review on 15th November 2024

Anony****

M Sofas Limited 5 star review on 9th November 2024

Anony****

Anna B****

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 4 months ago

Thank you so much for giving M Sofas Limited a fantastic 5-star rating! We truly appreciate your kind feedback and we are thrilled to hear that you had a great experience with us. Warm regards, M Sofas Limited Team

Posted 2 months ago

“100% recommend 💯💯💯💯”

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Posted 4 months ago

“Amazing, sofa is as pictured. Very very pleased!”

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Posted 4 months ago

“Great service , lovely caring delivery drivers and a beautiful comfy sofa bed !”

M Sofas Limited 5 star review on 22nd July 2024

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Posted 4 months ago

“Amazing service amazing product”

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Posted 4 months ago

“Lovely, sturdy, well made sofa for a very good price. Quick and stress free delivery. Highly recommend”

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Posted 4 months ago

“Really happy with the service from the moment we ordered to the friendly delivery team that put it together for us and even took all the packaging away. Happy customer.”

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Posted 4 months ago

“Perfect sofa and fast delivery”

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Posted 4 months ago

“Avoid this company, do not buy anything from this company!!!! If you don't want to lose money, time from your life and most importantly your health. Msofas sells dirty, cracked sofas and a sofas with color defects. They do not respect the terms and conditions on their site, they are very bad customer service who lie and do not respect the rights of customers, Msofas refused to check the sofa and also refused to contact the manager or director. They didn't want to come for a defective sofa and made it even more difficult to get a full refund.”

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Posted 4 months ago

“Very disappointed with the company dealings. I ordered a Fabio corner sofa bed through fast delivery. It was delivered on time but had damages which I showed to driver. He refused to take it away, saying that I should call company next day. I had paid in full and the company deducted 15% even though the product was damaged. The 15% was told beforehand to be the deduction, if I changed my mind - not after company delivering a faulty item after online sale! I have found the customer services very high handed in their approach with little empathy or understanding of customer's perspective. I ordered replacement sofa which arrived after 2 months. It is not made to order specifications. The shade of fabric is light blue instead of grey shade that was specified. Driver presented me with an invoice of twice the amount that was due to pay. This time driver wanted to take the sofa away when I refused to pay. No one from the company in UK was contactable even though the website flashed proudly that we are open till 9 pm. I have asked for the swap with correct shade of the order at the same time and no further deductions of 15% in the name of company policy! Hard to trust online companies.”

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Posted 4 months ago

“Great customer service by delivery team, nice sofa much better than expected good quality in person.”

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Posted 4 months ago

“I received samples of the sofa colour , definitely get what we like. Very pleased with the sofa and excellent service. Thank you!”

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Posted 4 months ago

“Sztywniutki serwis, elegancka obsługa pozdrawiam”

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Posted 4 months ago

“Very satisfied with the order. I was recommended by a family member I can say now they are fantastic and committed people. Their delivery team are extremely professional and hardworking. You guys deserve more than a five-star rating. Keep up the good work you guys are champs.”

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Posted 4 months ago

“Very satisfied with the service. A lot of fabrics to choose from, responsive customer service. Just make sure measure all hallways/lifts/spaces and confirm with the business that it will be possible to deliver your chosen sofa.”

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Posted 4 months ago

“If you want to see how difficult it was to buy this armchair please see my emails I think it took about 26 emails to understand what \I was getting. I thought in the end I was buying a Beige/Tan coloured armchair but it arrived Choco coloured ?? I cant remamber seeing this on the actual webpage I was buying from. Ive kept the chair anyway and find it of good quality.”

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Posted 4 months ago

“M Sofa are great! Very easy and smooth all the way through. Good communication and keep you updated from the moment you place your order till you have the product. High quality for a good price. Delivery was very easy, Thomas and Dawid were polite and fitted the sofa in no time! Thank you guys. Happy with the purchase!”

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Posted 4 months ago

“sofa is of excetional quality, would buy again and recomend to anyone”

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Posted 4 months ago

“Had an amazing experience with the two lovely gentlemen that delivered the sofa am sorry can’t remember the names. The sofa itself is very comfortable and comfortable, colour is even better than I expected. Am in love my new purchase”

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Posted 4 months ago

“Excellent service! Sofa it's looks better that I was imagine and is very comfy. Fab!!!”

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Posted 4 months ago

M Sofas Limited is rated 4.7 based on 3,610 reviews