M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.73

4.7 Rating 3,610 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 21st November 2024

Nikolina Kn****

KRZYSZTOF G****

M Sofas Limited 5 star review on 15th November 2024

Anony****

M Sofas Limited 5 star review on 9th November 2024

Anony****

Anna B****

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very disappointed with how misleading the colours are on the website compared to reality. The company also failed to provide a solution despite their satisfaction guarantee. So BEWARE and perhaps try to do more research and find your 'dream sofa' elsewhere.”

Helpful Report

Posted 1 year ago

Dear Customer, We're really sorry to hear about your recent experience with us and we greatly appreciate you taking the time to share your feedback. We understand that the colours of our products did not meet your expectations when compared to how they appeared on our website. We are aware that due to variations in screen settings and devices, colours can sometimes appear different online. This is why we offer free fabric samples before finalizing a purchase, so that our customers can get a true sense of the product's actual colour. In regards to customer service, we're really sorry to hear that it didn't meet your expectations. We take such feedback very seriously and we're continuously working towards improving our customer service standards. Best Regards,

Posted 1 year ago

“The sofa is absolutely wonderful. It is beautiful, well made & comfortable we are really pleased with it. Thank you for helping me get it within my budget please pass my thanks to your team. Thanks again and all the best, Nina”

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Posted 1 year ago

“Very good delivery time, professional assembly:)”

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Posted 1 year ago

“Many thanks guys for all the best services as always and fast delivery too, I used Msofas 2 times , 6 years ago I had purchased the my first bed sofa and now another one which is absolutle amazing with great price and service. Thanks Msofas and staff 💪👍”

M Sofas Limited 5 star review on 20th November 2023

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Posted 1 year ago

“I have bought numerous sofas and furniture over the years from Msofas - not once was I disappointed with the quality and service I received.”

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Posted 1 year ago

“Super obsluga, szybka dostawa. Chlopaki szybko poskladali sofe. Super Jakos. Goraco polecam”

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Posted 1 year ago

“Top quality!”

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Posted 1 year ago

“super quality”

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Posted 1 year ago

“We purchased the lagos corner sofa and we are very pleased with it!”

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Posted 1 year ago

“Delivery in perfect condition and as promised. The quality of the sofa is very good, higher than expected and exactly the same as in the webpage. Very happy with the purchase!”

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Posted 1 year ago

“My experience with MSofas has been great. They were quick to send some samples over and answered any questions I had prior to ordering. My Sofa and footstool came in less than 4 weeks, which was great and the delivery guys did great too. The sofa looks and feels amazing too! Would recommend ordering from them 10/10 service :)”

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Posted 1 year ago

“Great product Great delivery team very efficient”

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Posted 1 year ago

“Quality products at very good price. Great service. Highly recommend”

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Posted 1 year ago

“Excellent service and product. Would definitely recommend”

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Posted 1 year ago

“It’s the nicest, most comfortable sofa I’ve ever had! Incredibly happy with it, I bought in good faith as I’ve not had good experiences with other more well known sofa retailers and was hoping it was as nice as photographed - and it is better! The service right until the delivery guys left after assembling the corner sofa was professional and considerate also. Great company, I couldn’t be happier with the service I’ve received, thank you so much.”

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Posted 1 year ago

“Great service and great value for money - highly recommend!”

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Posted 1 year ago

“Great service, nice delivery guys and fantastic sofa!”

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Posted 1 year ago

“Very good quality, looks amazing…. I can recommend with trust!”

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Posted 1 year ago

“I couldn’t fault M Sofas. Originally wary due to a lack of social media presence and not being a known brand, but it’s genuinely the best experience I have had buying large pieces of furniture online. It was super easy to order swatches to compare colours and fabrics. It was super easy to order and I utilised the 0% apr finance opportunity which again was easy to navigate. I actually ended up ordering the wrong size as I had 2 tabs open and as soon as I realised, I emailed and had a phone call back straight away, and within 5 minutes not only was the order changed without question, they also changed the finance agreement without even a sign of frustration or difficulty on their part. I know that this would have been a completely different story with other larger generic stores and/or cancellation/amendment fees would apply. Website advised 9 weeks wait time which again I was happy with but I got an email offering a delivery option within 4 weeks of ordering! Delivery was seamless. In the morning I got a estimated time- this is the only feedback I would say is that this timescale isn’t realistic for the delivery firm as the sofa wasn’t delivered in that timeframe and the company advised that their system automatically generates times without taking into consideration the other companies they deliver on behalf of. However, when I did phone they were able to provide a realistic estimated time and they were right on this. Delivery drivers brought in the sofa, were friendly and placed the sofa where we wanted it. They ensured I was happy and it was exactly the right sofa on the order form before they left. Now onto the actual sofa- it is absolutely perfect. The fabric is even better than expected, super easy to keep clean with 3 big dogs and still looks brand new. From not knowing M Sofas existing to wanting to shout from the rooftop how pleased I am, I wouldn’t hesitate for them to be our ‘go to’ furniture shop! Thank you so much. You have one very happy customer (and 3 happy dogs!)”

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Posted 1 year ago

“Amazing sofa bed, great customer service”

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Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,610 reviews