“I took my van for service and I asked them to do a diagnosis on my van because the management lights were appearing on my dashboard. They only done the service and they didn’t bother with the diagnosis. They told me they had no time to do it. But they were asking me if I wanted to do my break pads and disks so how did they not have time for a diagnosis but had time for that?? I’ve never seen anyone do the service without finding out the issues first.”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“took car in for regas air con , no difference after, at all , manager said might be something else like compressor ??
Also my engine management light came on whilst testing and is misfiring, and they advised must be coincidence. They did a diagnoses see attached but drove car there Enfield from home in Colchester with no issues at all and now I don't know what to do ?”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Would never use MR clutch again in Leyton …… bunch or liars and scammers ……. Vehicle was checked by J B BORKETEY …… failed vehicle on grounds of both front shock absorbers with major defects ,…… they never showed me the shocks at the time ,….. took the vehicle to two other mechanics who said there’s was not any problem with them ……… bunch of pure scammers …… will never use them ever again ….. went back to them to complain and showed them 1 of the shock and they could not give any satisfactory answer to me …… they only scored a 1 because I could not rate them a zero …. Bunch of cowboys …….. take my advice do not use them ….”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“The worst ever garage you can think off, the man in charge of the Kingston centre was rude, unprofessional and ignorant. Kept the car with him for month at the end of which he asked me to take the car back and it’s unsafe to drive when I asked him what’s the problem with it so that I tell the other garage, he said let him do their own diagnostic, at the end having paid him what he asked for and picked up the key I found out that the car won’t start having been not driven for one month, after which he wasn’t prepared to help with a jump lead just to start it and take it home for the AA to check the battery, he refused to offer such help can you believe it?”
Hi Ameen,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Went to strood today. Had trouble finding our locking wheel. Mr clutch was About as helpful as a chocolate teapot. In the end we removed the car and have now gone elsewhere. Best of it was the wheel nut key has been found and quoted a lot cheaper too. The receptionist was rude and arrogant.”
“Stay clear of this garage. Northampton Mr clutch. Went in with a whizzing sound said it was gear Box £1900 returned the car as still not right. Said it needed bleeding nothing eles wrong with car. Left garage with in one hour greenflag was returning the car. 3 New problems occurred another £1060. Having to go down the consumer rights acts 2015. Payed under protest to get car back. Section 75 claims gone in. Please anyone with issues with this garage follow the consumer rights acts . Contact their motor association which is at the bottom of their website and do a section 75 claim with bank . DO NOT LET THEM RIP YOU OFF . You have rights against motor industries.”
“Went to get an interim service at Croydon, told me I needed new brake pads and shoes. Unbeknown to them, they were new and have plenty of life left! Proper, con merchants, hardly did anything to the car. Did not even top up the screen wash which was completely empty. Only realised on my way to an MOT a few days after, luckily I topped this up as something as slight as this could fail. They ticked a lot of things on as completed, another mechanic checked it over a few days later and found that they hadn't. Also didn't update the service light on dashboard. Poor, poor service, I do not recommend and would not return if they were offering free services.”
“I am very disappointed .My MOT test failed due to dust cover needed to be replaced I have received quotation for fixing the problem for only 250 while parts costs 15 pounds!!!Went to another garage and they have passed it right away and only advised to fix it but the problem was just basic when I told them about failing somewhere else they had laugh as this was nothing serious .I have made a complain and requested a refund but was told that they are treating very seriously people who threaten them about refund !!!!!!
Very unprofessional and rude !!!!Avoid !!!”
“Went in with reversing switch issue and told software problem Went to another garage who found wiring not connected connected phoned branch and said I'd write negative review with was greater with indifference”
“Subpar work that has left my car in a dangerous and unroadworthy condition. Done under 500 miles so not eligible for first check, took to another garage for investigation and they have stated that the driveshaft into the NSF wheel bearing has been over tightened causing it to shear off. Portsmouth Mr Clutch not interested said it could have happened anytime told to speak to customer service, been waiting in hold for 45 minutes to do so.”
“Do you want good customer service? Do you want your car to be fixed in a reasonable time? Do you want your car coming back to you with no lights on the Dashboard flashing at you? If the answer is yes then DO NOT TAKE IT TO MR CLUTCH STROOD.
They took our car and had it for 8 weeks. In that time we received no courtesy calls or apologies for the delay. What we have received is one of the mechanics being very condescending and rude to my 19 year old daughter and certain lights on her dashboard constantly flashing at her. The only reason she will be returning to Mr Clutch is for warranty checks and for them to sort out issues that they have caused. Still waiting for Head office to return my call from last week!”
“Took my car to Kingston branch. They tried to con me into huying a new slave cylinder which was not leaking. When I said no they handed me the car drained all the clutch and brake fluid! Slave cylinder was checked by mechanic and confirmed to be perfectly fine. Fluid had no leaks before it went there or after it came back. Brake failure warning light came on as returning from Mr Clutch due to their meddling. Customer services just kept saying the branch manager was sick or on holiday for 6 weeks and finally refused to respond. If you like driving a car with dangerous brakes..go to Mr Clutch. !”
“I drove my car to Mr clutch Kingston for a new clutch at the quoted cost of £320. The next day I receive a call stating my car needs a new gear box, thermostat etc with a cost of £1492. My car has always been serviced, low mileage etc so how did my car go from needing a new clutch to all of these things. I asked for my car back and was told it's completely undriveable. I used a recovery truck to pick up my car and yes in 24 hours my car is a completely undriveable wreck. How did this happen? What did they do? I drove my car there, the gearbox was fine.
I feel conned and exploited and can't help but wonder if I'd be male would this have happened. So I've paid Mr Clutch for the pleasure of putting my car back so I can take it home as an undrivable car and a recovery vehicle and I'm left with no car. I wish I'd never gone near them. AVOID”
“update on review below
So I received an email today after being in touch with customer service that he had spoke to a director and the director said if I didn't delete my review they wouldn't be paying to rectify the works needed to fix my car. My car needs fixing because I spent 2 thousand pound with Mr clutch and the car come out with more problems than what it went in for.
Bullying tactics being used.
My advice
Do not use Mr clutch”
“Took my car to MR CLUTCH in Basingstoke and had a new clutch and gear box installed for £1900
Once i collected my car i had an awful grinding sound coming from the engine, i returned and my car had to sit in the garage for another half a day for the problem to get rectified. When i collected my car after having a drive i noticed problems listed below:
No reverse lights
No parking cameras
No Cruise control
No speed limiter
No hill start/auto hold
Handbrake faulty
System failed appearing on DASH.
I have now had to take my car to Nissan and am awaiting a full report.
When i was in the garage complaining about these issues the technicians told me that there diagnostics machines were rubbish and that the tools supplied were rubbish so most of them brought in there own.
I now have to pay nissan to sort out my car whilst MR CLUTCH carry's out an investigation but have already been told that i was lying about what the technicians have said, I have witnesses to prove that isnt the case,
Awful experience
i hope they resolve the matter ASAP and send over there investigation to me.”
“Got a quote for a clutch for my car happy days the best I could find…. Once the car was in they called to advise that I would need an extra part as it did not come with the quote
Extra £500 on top of the £650 price
When I challenged about the quote they said it’s an extra which I do understand but I asked why wasn’t I informed of this could be an extra charge … I got other quotes that gave me variations of work so I could choose correctly
When I asked don’t worry about it I’ll go else where to be told I had to pay £250 to get the car as they had already started the work.
If you use this service please make sure you ask about other costs so you can compare quotes correctly”
“The review relates to the Maidenhead Branch of Mr Clutch.
On the 23rd December my car failed the MOT on front tyres and handbrake play and I agreed to 2 new front tyres and a rear brake service. This was done and I picked the car up in Christmas Eve with a fresh MOT
I then drove the car down to Brighton to spend Christmas Day with my family. On the way down there was a strange noise coming from the back but when we got there couldn’t see anything untoward. Fast forward to me then driving home in the evening, joining the M25 where there was a loud clunk and a loss of braking
I pulled over to see half a brake calliper hanging down with the other half nowhere to be seen!! I managed to then limp home to Maidenhead
This could’ve been catastrophic. I had my wife, mother in law, 2 young children and dogs in the car, all of which could’ve been harmed or killed because of this error.
The franchise owner has since admitted it is likely his mechanic had only done the calliper bolts up finger tight, or someone had come along and un-tightened them. In either case this is gross negligence.
The have begrudgingly offered to cover the cost of the original work, and the cost to replace the rear calliper and discs and brakes but have offered no further compensation. I also had to ask for this, originally they just offered to cover the cost to replace the missing calliper.
I am considering further legal action given the severity of this issue, but please think twice before using the Maidenhead branch of Mr Clutch.”
“If you're a young woman do not use Mr Clutch (I was going to say just the Milton Keynes branch but after my experience - stay away from the entire company).
I paid for 3 services online totally to £236.30, only received 2 out of 3 services, and the presumed manager adjusted the price of one of the services, so I still pay the same fee and not be entitled to a refund!! Once I asked for a refund for the service he did not provided, he told me no and informed me the price online was wrong so I have to pay the same price for 2 services that I already paid for 3.
When I got online and asked the HQ for a refund, they obliged.However, once I asked for the name of the ombudsman to make a formal complaint, I was told "they have a no names policy"! How do you have a no names policy for the ombudsman who regulates your industry? How do people complain? Pretty sure this is illegal.
Joke of a company - I will be advising anyone who has working ears to stay away.
Sexism and theft all in one afternoon! Stay away and be warned.”
“took car in to have new break pads was told could not get wheels we took car away to relies they still had the brace nut
went back only to find out they were trying to weld it together where they broke it then told to go to halfords to buy a new one !wouldn't of been so bad if they had just told us in the first place”
