“Thanks
Some of friends of mine blamed to me that i mad a prepayment before doing MOT.
Because some of cheap MOT will be caused of expensive MOT eventually.
But, based on my last experience from Mr. Clutch, I would like to trust Mr. Clutch.
Thanks
Sung”
“Car booked in for gold service. Hard to start next day, engine backfiring, strangled engine when trying to accelerate.
RAC diagnosed spark plug problem and possible fuel filter problem.Commented that service stated spark plug changed but spark plug compartment appeared not to have been touched when compared to plastic bits in engine compartment which were wiped clean.
Returned car to workshop. Receptionist adamant that plugs were changed because it said so on the report.
Report on collection of car was that faulty plug had been fitted!!
This explanation tests my credibility as in decades of motoring I have never known a new spark plug to be faulty.
Dented my trust in the company especially as they handle all the work on my 3 cars. Need to double check and ask for old parts to be returned if I use them again to service my cars.
UPDATE: Impressive awareness of Customer Care by Mr.Clutch as evidenced by their swift action to resolve issue to my complete satisfaction. Because their action shows that they listen to their Customers, they have regained my confidence and I am prepared to do business with them in the future.
Well done Customer Care at Mr. Clutch.”
“I had my Mot done for the second year running and was very pleased with the prompt service and corporation from the staff.I would recommend Mr Clutch for a very good service and ease of booking a appointment.”
“Booked car in for a service and MOT. Car apparently failed the MOT on the basis that the front suspension coils were broken. I couldn't wait a few days for for a slot so they could do the work on the car and then re-test, I was at the time in the middle of relocating to a different part of the country.
I took the car to a different company for an MOT test a few days later and it was discovered that the front suspension coils were actually OK. They must be special healing springs. OMG! Am I driving a magical car???”
“Excellent price for online tyres- best I could find and front discs and pads miles cheaper than quick fit and £50 cheaper than formula one. Do short service which suits me on low miles alongside all the other checks in mot. Well pleased”
“I've been using Mr Clutch for the last 4 years, I always receive a great customer service. I've never been ripped-off, or felt that I've had any unnecessary work suggested. Recommended.”
“Excellent service, my bonnet wouldn't open when I took it in for its MOT, thought it was going to cost a fortune, they managed to sort it for me for just £25-00. Great staff and value for money!!! Big thank you to all at Northampton Mr Clutch ????”
“As a family we've been using the Derby branch of Mr Clutch for MOT's for over 5 years now.
To be honest we can't fault them. The price is the best in the area, they are always efficient and on time and there is never any hard sell to use them for any repairs/ parts needed to get a vehicle to pass the MOT.
Highly recommended.”
“Cannot comment on the work that was done, all I have is the paperwork. Major work needed in customer service training. Front desk operatives must acknowledge customers. The experience I had on drop off and pick up was consistent, ignored on both occasions. I felt that it was like a sketch from little Britain computer says no and then the assistant coughs on you!”
“The guy was typing in my details on the system before I walked through the door (he saw me pull up), I got great customer service and passed my MOT for only £25. Very very happy with the service I got and will come back again. Thank you to the team at Mr Clutch Crayford.”
“Good and polite customer service. My car went for MOT and had a blown bulb. The examiner allowed me to replace the tail light bulb on the spot as I always carry a good selection in compliance with some European countries' traffic laws. My MOT was granted with a minimum of fuss. A good, sensible approach. I really appreciated this and I believe this builds trust. I have no hesitation in recommending Mr Clutch.”
“I booked an appointment online for an MOT the night before at around 6pm. The appointment slot I chose was 9.15am and as it said to arrive at least 10 minutes early I actually got there just before 9am. I chose this early slot as I am self employed and had jobs to do later that morning. When I arrived the man on reception said they didn't have my name down, he then asked if I booked online the night before which I told him I did. He then said 'ah we left the office at 6pm so wouldn't have seen the appointment you booked'. Therefore the MOT inspector wasn't coming in until 10.30am! I waited for 2 1/2 hours until 11.30 when my car had finally been inspected, which then made me extremely late for all of my jobs that day. I would have gone to another garage if I had not already paid online and all the receptionist kept saying was 'I'm trying to get hold of him' so I had no idea I'd be waiting that long. What's the point in having an online booking system if you might have to wait 2 1/2 hours after the chosen time slot?! There was an even earlier time slot which I almost chose which was 8.15 so I could have been waiting even longer. While I was there another lady arrived to pick up her car to then be told it wouldn't be ready for hours so she had to get a taxi back home. This was the first time I used Mr Clutch and was not a great first impression, I will not be using Mr Clutch again and will be advising my friends not to.”
“Booked the car in for an MOT online - very quick and simple, and the special offer rate was great too. Dropped it in and it was all done in less than an hour. Couldn't be easier.”
