“Excellent service from the manager Ray & stand in manager Steve & cannot recommend them enough,Mot tester Mr Aljassas also worked through his lunch break to get my van back on the Rd,much Appreciated guys WELL DONE”
“If you're a young woman do not use Mr Clutch (I was going to say just the Milton Keynes branch but after my experience - stay away from the entire company).
I paid for 3 services online totally to £236.30, only received 2 out of 3 services, and the presumed manager adjusted the price of one of the services, so I still pay the same fee and not be entitled to a refund!! Once I asked for a refund for the service he did not provided, he told me no and informed me the price online was wrong so I have to pay the same price for 2 services that I already paid for 3.
When I got online and asked the HQ for a refund, they obliged.However, once I asked for the name of the ombudsman to make a formal complaint, I was told "they have a no names policy"! How do you have a no names policy for the ombudsman who regulates your industry? How do people complain? Pretty sure this is illegal.
Joke of a company - I will be advising anyone who has working ears to stay away.
Sexism and theft all in one afternoon! Stay away and be warned.”
“took car in to have new break pads was told could not get wheels we took car away to relies they still had the brace nut
went back only to find out they were trying to weld it together where they broke it then told to go to halfords to buy a new one !wouldn't of been so bad if they had just told us in the first place”
“I left the car in the garage for a mot and service.
The car was left 2 days in the garage; when I collected it, I noticed some smoke coming out from the bonnet, so I had to take it back again after a couple days.
When I took the car back the second time, it remained there for just a few hours, but unfortunately, when I parked the car at home, in my driveway, after the second visit, I noticed a vertical scratch and some dirt of used (black-ish) motor oil on the passenger door.
I immediately called the garage, and they suggested me to contact the HQ. I called the HQ to check the cctv and after multiple calls and emails, they replied saying that they did check the cctv and saw nothing, but they had only checked the second visit and not for the 2 days the car had been left in the garage for the mot and service.
I kept sending emails and called them multiple times, and they said that they were going to check the cctv of the first visit too, but they never really called back, so I stopped calling them and I was left with my damaged car. I do not mind about my car, as it is a little old, but a review for the crappy garage is the least I could do.
AVOID THIS PLACE AT ALL COSTS!”
“I used this Centre for an emergency clutch replacement of my 5 year old Audi and I wish I had never gone there. The very next time I took the car out after the repair there was a coolant leak and I had to replace the coolant liquid every 20 mins while driving back home. The only reason I went to the centre was because it was cheaper quote and was Mr Clutch but I later found that Mr clutch garages are independent garages that only uses the name of Mr Clutch unlike Halfords and so beware that they don't really guarantee quality, which makes me very nervous about getting more work done there. I will be taking my car to Halfords and if they find the cause of the leak was error in putting parts back while replacing the clutch I will take legal action against Mr Clutch.
I was told by the Leyton garage after inspection that the fault is not related to the clutch replacement and explained the clutch and pump is on either side of the vehicle and pressured me into paying for it. I told them I am taking the car and having it inspected by Halfords. Right after I took the car back, I got an email from customer support saying that the pump is on the rear of the engine and they could have damaged it by dropping the engine and so they would like to take a look at it to fix it. I told them I already took my car back home and I would never be comfortable taking the car back to Leyton as I do not trust them at all. I was assured that it will be a different person from head office looking at it and they will come to my place where the car is to pick it up and so I cancelled the Halfords appointment. Today morning they called me again asking me to take the car back to Leyton which I refused. I would rather take it to Halfords and make sure I take legal advice for the situation. They are nothing but deceptive people, please don’t go there.
They also asked me to remove the review on Trustpilot. Please don’t make the mistake I made and don’t go because the quote is cheaper, you will waste more money and time later.”
“Handbrake adjusters mechanism job, charged £80 an hour labour for 1.5 hours plus parts plus vat total £174. Challenged price, stupid tech, replies bought parts, bought parts, somehow tricked me, presumed head office word sort, cliff / Chris Russell / Brussell sprout, turned out to be biggest Pratt ever, told him so on email, copied in NCS, RMIF, police, trading standards, scammers online, anyone & everyone, Chris / cliff would ignore or come out with bogus stupid reply, backing stupid Tech, justifying £80 per hour labour charge. Considering ccj / gov UK money claim, however have as last resort copied Kent police into emails, in case they could resolve, or go round and beat him with a stick / zapper, Chris / cliff must learn he is not above the law, nobody is, we have standards in modern day society, if we don't respect them, whether it be deliberate or mistake by tech & bogus CRM Brussel sprout further takes the ****, the Police should deal with the matter harshly & swiftly, I know they have the capability & are doing injustice to more parties then one, all the emails! So I just want a part refund really, so when the other branch of the same garage in the same city quote £50, forwarded quoted to Chris / cliff, it was like a bee up his bonnet, he soon replied to that one! However not satisfactorily. £80 per hour labour charge, is that, right, do they have a range of prices to charge from?”
“Oil leak. Paid to get fixed. Branch closed. Still leaking. Went to independent garage who fixed same problem that I paid Mr clutch to do. I have emailed cliff russell to complain”
“Problem with door , south end branch mr clutch sent to dealer ?and although had warranty wouldn’t honour 3 weeks previous had job done damaged rotator motor and made to pay again at dealer? Does anyone know how I can gently my money back??”
“Do not use this garage.
Took car for Mot was told a number of things needed repair/replacement. I agreed with the 2 tyres required, which cost much more than I could buy and have fitted elsewhere. Car passed MoT. Told the manager that I wouldn't need them to do the other things they said were required as the car was booked in for a service v soon and they would check it all. He looked disappointed and then worried as presumably my mechanic wouldn't find these extra works necessary, which turned out to be the case.”
“Do not use this garage.
Took car for Mot was told a number of things needed repair/replacement. I agreed with the 2 tyres required, which cost much more than I could buy and have fitted elsewhere. Car passed MoT. Told the manager that I wouldn't need them to do the other things they said were required as the car was booked in for a service v soon and they would check it all. He looked disappointed and then worried as presumably my mechanic wouldn't find these extra works necessary, which turned out to be the case.”
“Met Giovanni at MR clutch Wandsworth when I took my car in for a major service. Very attentive, professional and awesome customer service. Thank you for your service”
“COMPLETE RIP OFF AND SCAM! Don't use.
Following a routine service, staff agreed to run a FREE engine diagnostic if a certain fault persisted. Post service, the fault light remained and I rang up and confirmed, that the issue could be checked again for free, as it was soon after the service. This was agreed and the car booked in. On collecting the car, I was charged again for diagnostic and labour. When I mentioned it was agreed that it would be looked at for free, this is quickly denied and dismissed.
Hugely disappointing with terrible service. I will be telling everyone to avoid this garage.”
“Out of more than 40 MOTs I have done in my life, this was by far the worst service, courtesy of the rude staff. We arrived just on time today, Bristol Fishponds brand. The chap who took my car was extremely rude, spoke in a raised tone, refused to close the window I forgot to close and slammed my car door on me. Oh, and of course he got into the car in a dirty work clothes, without placing any protection on the seat. Quite cheap but you get what you pay for. You have been warned.”
“Absolutely disgusting customer service. Booked my car online for MOT a whole week in advance, yet I turn up to find about 500 cars ahead of me...in various stages of being repaired...so much so that I can't even find a parking space right outside their premises. Joke.
Took my car for MOT 18/2/2021. Called 5 times that day & asked for a price to fix MOT failures. Was assured a price would be given to me. This was never done.
Called again on 19/2/2021 (again I had to call) - was told headlight levelling switch was not working but they don't know why...so are you mechanics or not?? You don't have access to electrical diagnostic equipment like every other garage does to find the cause? Don't understand? sorry. Was told on phone they were getting an "Auto Electrician to diagnose fault..." This was never done.
Further 3 days pass with no contact at all. It's now 22/02/2021 - I message Mr Clutch Head Office and ask what's going on. Absolutely nothing was done over 5 days with my car in their care.
Even simpler tasks like fixing: "Offside Front Upper Anti-Rollbar joint dust cover" was not even attempted...Seriously is that a joke???
I would avoid at all costs. Absolute joke!”
“Mr Clutch in Maidenhead is a disgrace. The manger who is called Dan is a total disrespected man/boy.
He doesn’t have a clue on how to do customer service or treat his staff. He has no clue on how to work on a vehicle.
They break cars.
The place is a mess no Covid protection.
Do not take you car there.”
“Took my car for repair in September. In December the part stopped working. Another garage said it was a cheap part. Mr Clurch blamed leaves build up (we do not park are car near any leaves).
Bring down again January same reason & other garage confirmed faulty part.
Mr Clutch took it in again then blamed leaves build up & charged us another £40.
I will never use these again & lesson learnt as why they are so cheap on repairs !”
“believe they cause deliberate damage to car to create more work
I took the car for MOT in this garage. It’s 6 yr old BMW X5, which had been serviced by bmw 2 months ago. The car was in prefect working condition, I was told to leave the car and come back in an hour. When I came back they told me seat belt retractor is not retracting and failed mot. This was perfectly working when I left the car. When I look at it, it had been pulled out to end and stuck and won’t got back. The guy on reception won’t give me any details on how it’s broken. Just that he knows his mechanic and he won’t do things like that.
Most garage typically will create a video when I they do mot test. These guy gave me nothing and just told me to either get it looked at by them and or take it somewhere else.”
