“Booked MOT for 4pm 29 October. Told it was last booking of the day. Arrived at 3.25pm on off chance of an earlier start. Told it would be another 25 minutes as. Didn't want to sit around for an extra half hour so said I would return for my 4pm appointment. Returned at 3.55pm to find they had just started on another car ahead of me having allowed someone to jump the queue. Poor customer treatment and inconsistent with good treatment I have always received in recent years. Manager was very apologetic.”
“The guys at the norwich branch were brilliant, they helped no end and went above and beyond. Couldn't have been happier with the service I recieved. I have recommended to all friends and family, and will 100% go back.”
“Almost forgot to renew my MOT, booked an appointment on line for the next day, car was taken in by my daughter, she tells me the car went straight in no fuss. The car passed all good, the staff were polite and informative. Five stars excellent.”
“I had booked my mot and service for 28/10/2016 as my old mot expires 28/11/2016 and this was the earliest it could be presented to preserve the date.As it had to be at the centre before 10 am I took it the day before as I was unable to be there at that time on the 28th.This was all booked on line for this date 28/10/2016 so I was very disappointed when I now collected my car to find the mot had taken place on the 27/10/2016 hence losing me 1 months mot just because the centre had Time on this day and were busier on the Day of my Booking when I complained as I feel it was no fault of mine I was told they would give me a £3.00 discount next mot as of which is no use to me as the mot was done in order to sell the car.”
“simply a wonderful service which they have demonstrated to my wife and I on every occasion we have taken our cars into the branch at Gravesend. Whether it be checking something for us or carrying out a detailed job, they've stuck to their word and carried out the job in the way you would want as a customer.
I feel valued when I walk in.”
“Service at Luton was polite, courteous and thorough. Booking on line was easy but your system did not accept my discount code so paid £1 more than offer posted to me - irritating rather than a major problem.
Would definitely recommend the Luton branch.”
