“DO NOT USE MR CLUTCH KINGSTON.
DO NOT BELIEVE 5 STAR RATING.
They are incompetent.
Also no point in complaining as head office refuse to investigate unless bad review is removed first -- all they are interested in is manipulating rating and don't care about customers at all.”
“After being over charged & having wrong gearbox fitted & exhaust they fitted falling off due to bottom engine mounting not being refitted. It has taken 4 trips to Mr clutch.”
“Mr Clutch Bletchley failed to understand the DVSA requirements for left hand drive car headlights. This is crazy because the same car with same headlight configuration passed MOT four times at the same centre. I urge Mr Clutch to train all their MOT testers in what the regulations actually say, rather than rush to fail cars which comply.”
“This company is cheating people by telling wrong fault and making money and say we are doing the job for low price. NO MORE MR CLUTCH. Giving reply that any problem email us for investigation. They fail to do the investigation. They charge me £489 without solving the problem if i ask for refund they say sorry cant give refund and says we will give u discount next time .”
“I will like to bring this to your notice, that as a customer I am very discontented and aggrieved by the poor workmanship at Mr. Clutch Swindon branch.
I booked for MOT and major service on July 11, 2019 at the Swindon branch for my car in the morning. I told at the reception very particularly to look into the a considerable oil leak and they should have close look at it & repair it. I called them again around 12:30 PM to understand what they have found missing. I was told there is no sign of oil leakage and as MOT has failed I need to get my break pad changed, I consented and gave them a go ahead. I once again reiterated to have a clean look at the oil leak and other issues. I was told to come at 5:00 PM to collect the vehicle.
I received a call around 4:50 PM around the same day but as I was close to the branch, I said I am coming over. On reaching I was told the work has not been completed and I can get my car only by tomorrow and MOT done again. I had no choice, I requested that they should complete all by 2:00 PM as I had a major requirement of car the next day.
On 12th July, 2019 I got a call around 12:30, that vehicle is ready to be collected. That’s appreciated. I reached branch and enquired about oil leak or any other issue. I was reassured that there is not much to worry about the oil leakage it is minor and outflow is very less. There were few other suggestions not serious ones advised.
In few days I started finding various things not usual as they were before. Internal lights had issue, front passenger side window had an issues. I ignored as they were not major. Then 4 days later, on July 16th, 2019 I found car not able to take pickup and getting heavier. I was on motorway and with great difficulty I reached home from Langley. I tried several time the next day to reach Mr.Clutch Swindon office but in vain. I took it to nearby garage and found that turbo intercooler pipe has come out due to poor fitting and its inner seal was broken. I had to get it repaired by paying 30 pounds.
On August 10th, 2019 I with my family were going to Newbury to attend function. Between Junction 14 and 13 on the motorway, I found car trembling I was on a 60 miles / hour speed. I immediately pulled it over hard shoulder and inspected of suspected flat tyre. But it was all right, We continued. After going around 2 – 3miles more, again the car started shaking. I cut to the left and suddenly our front left tyre came out loose and it went away from they car. I struggled to get on the hardshoulder. Thankfully there was no vehicle behind us and we were on the left. It was traumatic experience. I called on my road side assistance, who came and inspected the situation. The mechanic asked me whether I have gone to service or garage in near past as the nuts were not screwed and a shoddy work was done.
Facing that hardship and help from them, I got a recovery truck and loaded the car and came to Mr.Clutch office. It was a very cold response from the receptionist there. He argued that as I have not booked an appointment he can’t see my vehicle till next weekend. I told him the situation and it was because of poor workmanship and shoddy work of Mr.Clutch Swindon that we almost lost our lives. He argued. I showed him the report of RAC. He got the vehicle parked down. I have asked him to get back to me by Tuesday, i.e August 13th, 2019 on the status.
I mailed to their MD, got a response that it will be inspected soon. They have been shirking off their responsibility for the same and giving poor logic, showing their poor customer centricity and workmanship. It is 17 days since, I have not got my car.
This is sheer negligence, poor workmanship and unprofessional behavior .
Please give me reason, why I should not take legal action and seek punitive action against the company. It was life threatening experience and anything could have happen. I will certainly not recommend Mr. Clutch to my community and friends.”
“Terrible service , would not ever recommend Mr Clutch , Clutch was playing up on my Citroen C4 , only done 34K , took it to Mr Clutch Shoreham - I was informed it needed a new master cylinder as it wasn't holding pressure , after 3 days I was told it was fixed and I could pick it up I couldn't get there as it was 4.30pm so said I would pick up the next morning , next morning I had a message to call them and was now informed that it wasnt fixed and still had a problem and now it needed a slave cyclinder , we feel they fitted the wrong part , cost me an extra £250.00 , I took it to an independent garage who fixed it for £115.00 , I feel they misdiagnosed the issue , I got the opinion they were just guessing, really poor customer relations, rude inept blokes who gave an opinion they couldn't care less , REALLY BAD EXPERIENCE, I originally left this review on the 8th August and the same day, within hours I received an email from a Customer Relations Officer at CI Holdings (Mr Clutch) asking me to take this review down along with my google review and they would then look into my complaint and get a regional manager to call me back , I was asked again to confirm I had taken the reviews down so I took my reviews down but after sending copies of my paperwork I have not received any feedback or contact at all , seems they are more concerned with getting bad feedback erased then actuality sorting the problems and complaints out, my opinion of the company has been made worse still ,”
“Terrible service , would not ever recommend Mr Clutch , Clutch was playing up on my Citroen C4 , only done 34K , took it to Mr Clutch Shoreham - I was informed it needed a new master cylinder as it wasn't holding pressure , after 3 days I was told it was fixed and I could pick it up I couldn't get there as it was 4.30pm so said I would pick up the next morning , next morning I had a message to call them and was now informed that it wasnt fixed and still had a problem and now it needed a slave cyclinder , we feel they fitted the wrong part , cost me an extra £250.00 , I took it to an independent garage who fixed it for £115.00 , I feel they misdiagnosed the issue , I got the opinion they were just guessing, really poor customer relations, rude inept blokes who gave an opinion they couldn't care less , REALLY BAD EXPERIENCE, I originally left this review on the 8th August and the same day, within hours I received an email from a Customer Relations Officer at CI Holdings (Mr Clutch) asking me to take this review down along with my google review and they would then look into my complaint and get a regional manager to call me back , I was asked again to confirm I had taken the reviews down so I took my reviews down but after sending copies of my paperwork I have not received any feedback or contact at all , seems they are more concerned with getting bad feedback erased then actuality sorting the problems and complaints out, my opinion of the company has been made worse still ,”
“Avoid at all costs!
Had I known that Mr Clutch were completely devoid of customer care, diligence and professionalism I would have avoided them at all costs.
Our Car was booked in for a clutch replacement at our local branch of Mr Clutch on Wednesday 17th July 2019. When the work was completed the car was taken for a test drive where they identified a knocking noise when the car was in motion. The car was then put back on to the ramp to be re-inspected.
After the second test drive we were advised that the noise may be as a result of an issue with the brakes. We were given no further advice and left the garage
In the days that followed we noticed an unusual sound coming from underside the car when driving. The car seemed to be rattling when in motion. This was particularly unnerving when driving my two young children to and from school.
Based on the advice we were given regarding a potential issue with the brakes, we booked an inspection at a local branch of a well-known National Garage for Saturday 20th July. We did not initially mention the work previously undertaken by Mr Clutch on the Wednesday.
When we arrived back to collect the car we were asked if we had recently had any work completed on the car to which we advised that there had been a clutch replacement a few days previously. My husband was then taken to the car and was shown that one of the bolts on the sub frame into the steering rack was not completely secure. This was clearly the source of the knocking noise that we had heard when driving.
The Mechanic marked the exact bolt with yellow chalk to make it abundantly clear where the issue was and then we drove the car back to Mr Clutch which was approximately five minutes away.
When we arrived at Mr Clutch the car was put back on to the ramp to be re inspected. It was at this point we were advised that the sub frame ‘does not need’ to be removed to replace a clutch. This was in complete contradiction to what we had been told when the work was originally completed on the Wednesday.
When the check was complete, we were advised that the bolt was in fact completely secure. A bolt that was identified by a second independent garage as being loose only 20 minutes previously.
This was all documented in writing by the Assistant Supervisor of the independent garage. They have subsequently advised that they are very happy to discuss this further given that it is also their professional integrity being called into question.
The brakes were then subsequently checked and we left with no further explanation.
It is my understanding that had the sub frame into the steering rack detached completely the consequences could have been catastrophic. This is a car that is used numerous times during the day and transports my children to and from school.
I have since contacted the Customer Service team regarding my complaint and what has followed has been nothing short of appalling. They have been deliberately evasive, vague and non-comital. There has been a flat denial to acknowledge that there has been any wrong doing, despite written evidence to the contrary, a refusal to answer any of the questions I have raised, and a refusal to escalate my complaint internally. Apparently, there is no escalation process above the Customer Service team and no complaints procedure for them to send to me.
After 14 pages of email correspondence, and two telephone conversations, I have now been advised to refer my complaint to the National Conciliation Service for their independent review as it is unlikely that an agreement will be reached between us.Given that we have written confirmation and proof from an independent garage, I find their arrogance and complacency quite simply astounding
It is also worth mentioning that we were quoted almost £200 more for the clutch replacement in person. It was only when we advised that we had requested an online estimation a few hours previously that they agreed to honour the original quotation.
I think the way that any Company handles such serious complaints speaks volumes about the kind of organisation they inherently are. I could not be more disappointed that we put our trust in a company that clearly has no regard whatsoever for their customers.”
“AVOID AVOID AVOID
Had a new clutch put in by these people less than a year ago, on the way home from their garage it went again. The recovery guy said it hadn’t been bled. He recovered my vehicle back to them where they then kept it another 2 days (they had it four days in total).
As I write this I am sat broken down once again with no clutch. What an absolute joke these people are.
Do yourself a favour and go to a proper mechanic !”
“Branch manager ROB made everything "BAD"
I phoned ROB regarding oil, oil filter and air filter replacement query "labour only" for £40. I supplied my parts and arrived to Hemel Hempstead branch on the 03/07/2019 at 15.00 with my friend. Air filter did not fit what I bought and Rob told me to supply the correct part and come back again. I said "ok, I ll come back ASAP" and paid £40 cash, got my receipt then we left. I just visited Hemel branch today after I ordered and received correct air filter part. Air filter replaced apprx. in 10 mins as a part of our deal but ROB requested me to pay additional £10 for this and I said I did not get the money with me as it was a part of our deal. He did not allow me to finish my sentences he started being rude with very unprofessional manner,shouting tone and said "Take your car keys and don't come here again" I tried to explain again and said "please check your notebook and you will see what you wrote there". He still did not listen and interrupted me and repeated that "don't come here again". This person makes Mr Clutch brand quality lowered. He does not know how to speak and deal with a customer. He must replaced with a new manager ASAP. Totally disaster and loser! I strongly NOT RECOMMENDED to visiting HEMEL HEMPSTEAD branch if ROB works there.”
“Since having a new clutch fitted to my converted vivaro camper van in March 2018 (which was a bit of a saga at the time, having to return several times for further work & adjustments) the clutch has now gone onto to last only 15 months & 15,000miles (so now out of their 1year warranty period) Hence, I have been told by the branch that I now need another new clutch! Feeling very cheated and going onto speak to their head office about the situation - I have been advised by them of the possible reasons that our clutch has failed:
1) the way it is driven - not sure what this means exactly.... but assume it suggests heavy clutch use - my vehicle has been driven for leisure purposes only and is not driven in any way hard.
2) more than one person drive the vehicle and that drivers have different 'driving techniques' therefore the clutch may not perform as well?! My vehicle is driven by me 90% of the time with one other driver on the insurance policy who drives on the odd occasion.
3) to do with the roads or the area being hilly..... my vehicle spends most of it's time on level ground - so I don't believe this to be relevant in my case.
The conclusion: I have been offered 10% discount on another new clutch fitted by them. Somehow, I don't think I will be taking them up on this offer!
The only next step is to pursue my statutory rights via trading standards, is a new clutch only expected to last 15,000 miles in my case? I can only say, based on my own experience, that if you have a clutch fitted by Mr Clutch, be prepared to replace it in the near future..... it is tempting to use them as they are competitive on price but the old saying definitely stands in this case "buy cheap, buy twice!"”
“Terrible company. Had an MOT pass when there was an ABS light constantly on which is a certain obvious failure, After complaining straight away on the same day of picking up the car and even sending a video of the issue to head office, was told that they were not interested as i couldn't prove it was happening before the MOT !. Unbelievable. Currently seeking legal advice. Incompetent company. They also left the rear light fascia loose, with screws missing and almost certainly cut corners on a full service but cannot prove that one just yet”
“A shock absorber broke on the school run taking and the spring went through the tyre ! I called Mr Clutch in Appleby/Hemel Hempstead who thought I may have to wait a day to do the job ( due to parts as it’s an Alfa )but said drop it in anyway. I did this and about three hours later I had a call to say the job was done and I could pick the car up.
Absolutely outstanding service, they even put my alloy wheel back on and stowed the spare back neatly in the boot.
Every time I use Mr Clutch in Apsley they are as good as gold and I would recommend them without hesitation.”
“Only because there’s no 0
Rang for a price on a seat back box£275 plus fitting I was informed as an after market part is not made so £375 all in. Got it for £38 from GSF and £40 to fit it
Eatch out these people are crooks
And I will add I’m a female and I think they thought I was easy money don’t get your car fixed here lady’s there crooks find your part elsewhere and pay a local garage save over £300”
“YOU WILL BE SHOCKED
YOU WILL BE SHOCKED - BE AWARE - READ TILL THE END!!!!
Greed: I went to this brand to do my clutch. After they quoted me nearly £400 - with warranty, I decided to take my car in.
They called me the next day to say IF i do not replace the flywheel and other bits costing around £1000 now in total then my Clutch warranty will not be valid.
Where is £400 and where is £1000? thats more than double... wonder why?
Misleading before sending the car in:
They didn't tell me my warranty will be void if 'other parts if found faulty' was not replaced.
Scaring me with scaremongering tactics, apparently my car is in a vulnerable position (but within tolerance) if i ONLY CHOOSE to fix the clutch and nothing else. Resulting in clutch failure and breakdowns, covering NO WARRANTY if I only choose to do the clutch. I was told it can (maybe) damage the clutch instantly coming off the ramp. Thats what they guy impersonated over the phone.
I then called Head Office:
A very rude lady looked at my recordings and never considered what i was complaining about. Saying the same thing like a robot, not helping at all and raising her voice, constantly talking over mine. Her argument was - If the flywheel doesn't get changed then the warranty of the clutch is void.
Me:
My argument was clear: Why didn't Mr. Clutch tell me this from the start?
Not in any phone call or when I was in there faculty did they mention that if there is another problem with the car then unfortunately, the warranty of the clutch will be void.
At the end of all this they told me to take my car BACK and pay £240 for labour cost. They wont replace the clutch now. So I was forced into getting it towed to another local garage. That cost me another £150
Total loss: £390 - and still my car has a clutch problem, not solved yet but...
I am really upset with Mr Clutch and i demand my money back. I was a good customer that was treading in a very unfair manner.
Shame on you Mr. Clutch -
I am now seeking legal advise and definitely will be taking this further to Small C C. If anyone has any advise or have been treated the same way, please contact me so I can build more a case against them. Trading standards have been informed with UK watch dog”
“CANTERBURY BRANCH AVOID,AVOID...
Very sad to have to give 1 star,don't deserve none.
take my car to a service,the car passed but returned to me with damage exhauster.returned days later not one accepted the fault.Customer service even worse after 10 days waiting.
Unprofessional,incompetent,disqualified and LIES.
NEVER AGAIN AND NOT REPLY TO THIS REVIEW.ALL YOU LOT CLUTCH WAY FROM ME .”
“I always receive excellent service when I go to my local Mr Clutch. Would definitely recommend as a very good garage. I especially like the discount I get for booking my MOT online.”
“Excellent service, very good value for money. Daniel looked after me and my car when I needed help.
Daniel and crew are very professional and take pride in their work.
Thanks Guys”
