“With 2hrs to go to my MOT.. I get this call...
My car should be having its first MOT since I bought it right now....But the garage cancelled 2hrs prior due to the Assessor having a day off?.....I booked this over a week ago & now my insurance will be invalidated on MOT's last day!! Plus it's thrown my plans out by doing next day!!
I also find I have a good customer voucher for £20-yet as I booked online I paid £24!
Thanks for the consideration Mr Clutch!!”
“Very friendly and professional service, they forgot to order the parts that I needed, but were very apologetic, on the whole, I would use them again, we are after all, only human, many thanks for getting my car through it's MOT.”
“Great price and service. MOT and aux belt change completed same morning. Been back many times, they seem honest and never got the hard sell.
The only area for improvement is the communication between the booking system and the branch. Best to call the branch after you book to explain what you want.”
“I went to Mr Clutch because the mot price was so reasonable (£19) and the reviews were all excellent. The staff were friendly and helpful, and I feel like they were genuinely trying to be helpful and I didn't get the impression at any point that they were trying to rip me off, which is what I was afraid of. I have a few advisories and they've given me a reasonable quote but I'll shop around first to see where I can get the best deal. Will definitely be back.”
“I have a problem with my ignition which was not a problem before I left my car at your garage. It doesn't start straight away, there is now a shortage somewhere!
I left my car in your garage on Wednesday evening as it failed the MOT because of a worn out engine mount and a rod. I was told the car would be ready the next day. It wasn't because the garage couldn't get the part! Friday the part was there but there was a damaged seal and oil leak, so I okayed that but the part again was not there. On the Saturday I was told that there was something wrong with the start up sensor, I questioned this as I had not had any problem at all starting the car, it must be something that happened in your garage. My friend is in disbelief he said it's the only garage that he's hear of where the car comes back with problems that it didn't have before it went in! He had driven my car the day previous to it going into your garage.
As I drive my car, with a dodgy ignition/start up an orange light on my dash board which I've never seen before! It feels like the gear stick is rubbing against something as I drive and the car keeps shuddering. I know the car is now old and expect things to wear out but I don't expect to feel that my car is now in a very bad state because of repairs made by your garage. If I take it back it will again take days for me to get it back. You don't offer courtesy cars and you will probably charge me a fortune for damage to my car that is a consequence of your garage. I chose your garage thinking that I could trust Mr Clutch to provide a good service now I'm sorry I ever went to your garage. It seems I would have been better off taking it to some back street garage.”
“I booked for an aircon recharge, the booking system was clear and effective. The car was ready at the promised time. And I got a discount on the regular cost. I'm satisfied.”
“Had my car fully serviced on 14/5/2016, i was called before lunch time to collect it,, which has not been the case in the past, it was always 4;45 just before closing.
I believe this is due to a management change and i was very impressed with the manager the way he is with his customers. Would recommend Mr Clutch at Basingstoke to anyone.”
“How can you put a price of a bronze service on the website and then ask for another £25 at the desk because my car uses a fully synthetic oil??!! Dishonest. The retail price of semi or full synthetic oils is exactly the same, plus when on the website you ask me to select my vehicle you then price me for service according to my car. Last time I've use Mr clutch”
“Online Booking procedure was easy, MOT done at the time it was supposed to be done, advisories explained to me in a very easy to understanding way.
Also cheapest in Derby. (Have used them twice a year to MOT the two family cars every year for the last ten years)”
“Excellent service, professional, helpful and efficent. The Swindon branch is, in my opinion exceptionally good, with everyone there from the front desk to the mechanics being very helpful, and knowledgeable. thank you”
“Work was done fine at a very competitive price. My only complaint is about the chaotic mix of automated and manual systems that the company uses. You select a branch, a date for the work, book and pay for it using using an online system. You then get an email asking you to phone the branch to get an appointment time(?!). When you arrive at the branch you are 'requested' to fill in a paper form which which asks the same questions as the online system did. Why? The desk sergeant at the branch was most insistent. He even had the cheek to mutter something about it being 'part of the contract' when I remonstrated. What cobblers...”
“Excellent service, guys always ask before doing a job on my vehicle. They always get the best parts for my vehicle. They always offer advice. Very happy so far with the service received.”
