“Overall I was happy with the end result of my experience. Booking a 'Bronze Service' online was quick and easy. The work was completed swiftly and to the standard that I'd expect.
The one thing that I didn't like, was the additional charge for fully synthetic oil. I understand that, if my car needs this, it will cost more. However it was an unpleasant surprise to find out I had to pay an extra £24.95 when I arrived on top of the £37.95 I'd already paid online.
It is stated on the website that, "Additional charges will apply where Fully Synthetic Oil is needed for your vehicle, and this can be added when booking online", though I think it would be much better to apply these charges upfront so the customer is clear on the total cost. When booking online I entered my reg number and confirmed the make and model of my car, so really the type of oil I needed ought to have been stated at that stage.
But all else was good, so there are no complaints regarding the service.”
“Walked in to depot - greeted because they knew from online info that I was due. Good personal touch. Quoted time not exceded. Vehicle ready when they said it would be. Would certainly recommend to others for MOT, (not had cause to use MrC for anything else yet).”
“just had mot at Kingston upon Thames branch.The manager was very helpful and came and sorted things out while i was waiting in my car for the branch to open.”
“I recieved a superb service from Mr Clutch here in Glasgow. The service was great from start to finish. I will be using this garage again and have no hesitation in recommending it to family and freinds. Thank you.”
“Used Mr Clutch in Sheffield a few times now. I have French cars, so need somewhere that I can a) trust and b) doesn't try to rip me off. I've always found the service great and the advice from James (the Manager) excellent - doing what needs to be done, without unnecessary work.”
“Easy online booking process. Superb service, women made to feel very comfortable and welcome. An extremely professional garage that I am glad I found. Very reasonable charges and they always go the extra mile each time I have visited.”
