“The Mangers attitude quickly turned sour after discussing possibly taking my vehicle elsewhere following an MOT fail, for this reason I made the decision to take my vehicle have the relevant work completed at a garage with much better customer service.”
“I booked my MOT online for Tuesday 5th January at 14:30. Due to work commitments I had to drop my car off at 13:00 on the same day. The gentleman on reception was pleasant and informed me that if any bulbs or wipers needed changing then they would change them at a small charge but if it was anything more than £10 they would ring me to inform me. Having heard nothing I went to collect my car at 17:00 assuming it had passed with nothing wrong with it. I thought it was a bit strange when I got to the garage as my car was in the same position that I'd left it. Upon entering reception I was informed that they couldn't find the paperwork and that it looked like it had been missed. I was then informed that the manager was coming down to personally test the car himself. He turned up after 10 minutes and was very apologetic explaining that this had never happened before. He then completed the test and we was able to drive it away at about 18:10. Obviously you can imagine my frustration at this as surely you must have a system that stops things like this happening? Did the MOT tester not realise that he had a car to inspect at 14:30? So to be honest I was disappointed and embarrassed by the service that I received. The only thing that stopped me from giving the review a 1* was the gentleman on reception who was very polite and the manager who was very apologetic that this had happened.”
“I've booked MOT from website, and received confirmation email, but on that day, I was told the booking was not on their system! I had to leave the vet with them and had to come back to pick it up. Not good enough!”
“The MOT was done quickly and efficiently, but I have been waiting for over 24 hours to get an estimate for the repairs that my car needs, I have called several times and yet the estimate isn't available. If it takes so long to get an estimate, I am wondering how long will it take to do the repairs. That's why I'm giving 2 stars.”
“Would not recommend the Crawley branch, due to their poor customer service. First of all they said it would take an hour to refill air-conditioning, so came back after an hour and then waited another hour. No explanation and no apology equals customer loss.
To give perspective, last time I had the air-conditioning refilled, it took 20 minutes, not two hours.”
“Previously had amazing service from Mr Clutch Maidenhead, I took my car to Tilehurst, Reading Mr Clutch for an MOT, it failed on having a missing clip on one of the steering CV joints. The part cost less then a pound and takes 2 minutes to fit. I asked if one could be fitted so I could take the vehicle home, I was told it was getting towards the end of the day and despite trying to reason with the guy on reception I had to walk miles home and cycle into work the next day. I collected the car the next day, charged an extra £20 for the clip and fitment. Not impressed if I am honest.
The service is impersonal and lacks help IMHO, on two occasions I had to wait 20 minutes until the front desk person could be bothered to walk into reception, he spent most of his time wandering around the workshop on his mobile.
I will now go back to Mr Clutch in Maidenhead.”
