“This is the first time I've used Mr Clutch. I am currently working away from home and to be honest I was a little hesitant to go to a company I didn't know, I searched online and was immediately attracted by the professional looking company logo, as I noticed the workshop is within a couple of miles and as the price quoted was what I consider good value for money I proceeded to the booking page, booking the car in couldn't have been easier, the site is very easy to navigate and to understand.
When I arrived I was pleasantly surprised to find ample parking adjacent to the workshop a reception clean and tidy and courteous friendly staff to greet me.
Credit where credit is due, the service I received from start to finish from Mr Clutch was second to none, thank you!!”
“Mr Clutch are always great. I've never met anyone working at the branch that I attend that doesn't give great customer service. I was particularly impressed with Peter at the Manchester branch. He was a star and very friendly.”
“Staff not helpfull and busy with other things. Not to mention that the quote for the repairs was exagerated. I checked later with another company and was a huge difference in between.
I will never use this company again!”
“I have been using Mr Clutch at Southend for a number of years now and I must admit their service has been second to none. Good job lads, keep up the good work!”
“My hubby and I have used Mr Clutch for our MOTs for the last 6 years,and have ALWAYS found the staff at the Derby centre extremely polite and very ,very helpful when it comes to explaining why the vehicle failed and have done everything they can to make sure we get the best possible price for any repairs that may be needed.
We highly recommend the Derby branch of Mr Clutch for MOTs, but I am sure that ANY branch would give the same level of service as we get at Derby.”
“Peter was very helpful and explained everything that needed changing to pass the most. I was initially upset as I had booked the most on the internet the evening before and it hadn't downloaded onto the system so instead of waiting I had to leave the car and return later in the afternoon as the mechanic had gone to get parts not knowing an mot had been booked in. These things happen!!”
“I use this Mr Clutch very first time in my life and I would like to upload my experience from the beginning of booking for my car Golden plus extra and MOT .
I booked online and I paid £185 and following day I received phone call from Chris saying that if I want to use Nissan brand parts I have to pay extra £70.24 something and I said yes that's fine I will pay day I drop my car he said ok.
Day I booked I went to drop my car and went to reception and the environments was that well coming , moment I went In, Chris told me that due to I haven't been paid that original parts he didn't order the parts and it might not be arrive today if he order now. I said to him but I told you that I will come and pay? and other gentlemen came to me and make big argument with me that was my fault not paying. So I had no choice at the end I had to use their standard parts.
I will never ever use this garage in my life.
They were not helpful at all and they left my car carpet muds everywhere. I don't believe that they have done properly either.
They call me after 3 hours informed me they have done and I went to pick up my car and the both guy working there wasn't helpful at all they were looking differently.
This is my experience in Mr Clutch.”
“My first point of contact was with a very rude employee of Mr Clutch at Crewley. Fair enough I was 2 minutes late for an appointment but I didn't deserve to receive such a rude welcome. I never had any work done because of this and went elsewhere. I will most certainly not spend any money at that branch.”
