“I needed to service my car urgently. I called up and the helpful staff at Hayes booked me in the same day. The carried out a full service and inspection within 2 hours. They gave me a courtesy call 1/2 hour before to let me know that my car would be ready. I was really pleased with the service - especially the person who dealt with the call and booking. Good job and thank you.”
“It was christmas eve when i phoned to see when they could renew my cars clutch the reply was if you can get to us in the next 30 to 60 mins as along as the stockist had one it can be done today they also got me a new tyre at the same time i feel this was excellant service and very charming and nice people THANK YOU ( this was the Wimbledon branch)”
“I booked my MOT online for Tuesday 5th January at 14:30. Due to work commitments I had to drop my car off at 13:00 on the same day. The gentleman on reception was pleasant and informed me that if any bulbs or wipers needed changing then they would change them at a small charge but if it was anything more than £10 they would ring me to inform me. Having heard nothing I went to collect my car at 17:00 assuming it had passed with nothing wrong with it. I thought it was a bit strange when I got to the garage as my car was in the same position that I'd left it. Upon entering reception I was informed that they couldn't find the paperwork and that it looked like it had been missed. I was then informed that the manager was coming down to personally test the car himself. He turned up after 10 minutes and was very apologetic explaining that this had never happened before. He then completed the test and we was able to drive it away at about 18:10. Obviously you can imagine my frustration at this as surely you must have a system that stops things like this happening? Did the MOT tester not realise that he had a car to inspect at 14:30? So to be honest I was disappointed and embarrassed by the service that I received. The only thing that stopped me from giving the review a 1* was the gentleman on reception who was very polite and the manager who was very apologetic that this had happened.”
“This is my first time to use chingford branch although i have been to leyton branch. I came for rear brake pads replacement of my car. The person in charge fodi explained to me that i also need a brake disc replacement as replacing brake pads only will cause vibration because of the uneven surface of the brake disc. Fodi showed me the brake disc and it is logically correct to replace it. I was happy with my visit and fodi was very good in giving me update regarding the replacement. It was a good experience and i would recommend Mr. Clutch to any repair of any car because they have good workmanship. Well done to Fodi and the rest of the team!
Edgar”
