“Update...Head office contacted me after this double booking and offered me a free air con service or money off the work to compensate as a well as a lifestyle band. Pleased with the response after this initial error. Service and MOT was fine and staff were friendly in branch. Prices very reasonable too. Will come back again.
Booked on line but the centre was fully booked on the day my service and MOT was arranged, which was Wednesday. Some fault between head office computers systems I believe. Branch manager did the best he could and offered me a slot on Friday, however. Very inconvenient!”
“Further to some recent issues I had with an interim service, the customer care dept have gone out of their way to resolve the matter for me and I am pleased with this outcome. Confidence restored! With thanks”
“An excellent service provided by genuinely friendly and helpful staff. There was confusion regarding the online booking, and the cause of the problem could have been more transparent. However a solution was provided and was entirely satisfactory.”
“Service was excellent. Price was excellent. The time it took was excellent. Only thing that prevented me giving 5* was the fact that I booked in for an MOT in one branch, but when I got there they said it was a mistake and I had to get a different appointment at a different branch. They were extremely nice about it, and it was obviously just a computer error!”
“Overall good service and repairs not too expensive.
While it is good that you charge per tenth of an hour for labour, I think 0.9 hours to replace the exhaust tail pipe and centre section is heavy for that routine job. I reckon it is comfortably do-able in half an hour.
I wonder how many jobs are routinely charged at 0.9 of an hour.
Can't help taking the cynical view because this is what one expects everywhere these days.”
“Easy to book an MOT online with available dates and times clear to see. Very competitive price £26 , plus I received a £1 off code included in my reminder letter. Well done Mr clutch , I often recommend you to friends and colleagues .”
“Quick and good service.
May be some should be done about customer waiting area some teas and coffees or something else that doesn't make the place boring.”
“I was attended to quickly, but having finished the job time was wasted. I had to wait for half an hour to get the keys, when these could have been earlier.”
“Service for MOT was very efficient and was a very good price. I have taken my car there for the last few years and has always been good. Manager there is very good at the Enfield branch.”
“On line booking was simple and easy to follow. Reception was clean as was the repair centre with plenty of parking areas. Overall experience was good and can be recommended. However, initially my car failed the MOT and extra work had to be carried out. The work was completed satisfactorily but the job took all day, during which time it would have been nice to be kept up to date with progress.”
