“believe they cause deliberate damage to car to create more work
I took the car for MOT in this garage. It’s 6 yr old BMW X5, which had been serviced by bmw 2 months ago. The car was in prefect working condition, I was told to leave the car and come back in an hour. When I came back they told me seat belt retractor is not retracting and failed mot. This was perfectly working when I left the car. When I look at it, it had been pulled out to end and stuck and won’t got back. The guy on reception won’t give me any details on how it’s broken. Just that he knows his mechanic and he won’t do things like that.
Most garage typically will create a video when I they do mot test. These guy gave me nothing and just told me to either get it looked at by them and or take it somewhere else.”
“These guys could do with some training on customer service and it would seem the manager doesn't care.
My vehicle was booked in for a service, mot, plus a cam belt change and new water pump, so a decent sized job and was advised to get there for 8.30am to allow them time to get everything done. I arrived before 8.30 and saw 3 mechanics enter the building and thought due to the amount of work to be done that I could drop the key off early and be on my way.
After knocking on the door the shutter was opened and I was met with a very rude mechanic who flatly refused to take the key and actually closed the shutter door in my face whilst I was still trying to talk to him, great customer service!
I received no phone call from the manager to enquire why the vehicle wasn't there or to apologise for the way I was treated.
Head office was contacted and they apparently looked into it, but a week later it sounds like they actually have done nothing.
Use them if you want but I would suggest trying one of the other local garages who appreciate your trade.”
“Mr Clutch Shoreham created £1500 of damage to car as a result of over tensioning flywheel on clutch - DO NOT USE - they maybe cheapest quote but appalling 'Customer service' and diabolical fitting. AVIOD AT ANY COST! A £1000 clutch has cost us £2500! Company is a disgrace
a result of incorrect fitting and tensioning flywheel on sons car, this damaged engine and now needs £1500 of urgent work on timing chain, flywheel and tensioners. They spent 7 weeks to respond to me. Deny its their fault despite confirmation from an Audi specialist. CEO was not interested in getting involved”
“MR CLUTCH - AVOID AT ALL COST - DO NOT USE !!!!!!!
Mr Clutch Shoreham create d£1500 of damage to car as a result of over tensioning flywheel on clutch - DO NOT USE - they maybe cheapest quote but appalling 'Customer service' and diabolical fitting. AVIOD AT ANY COST! A £100o clutch has cost us £2500! Company is a disgrace
a result of incorrect fitting and tensioning flywheel on sons car, this damaged engine and now needs £1500 of urgent work on timing chain, flywheel and tensioners. They spent 7 weeks to respond to me. Deny its their fault despite confirmation from an Audi specialist. CEO was not interested in getting involved”
“Never would advise anyone to use Mrclutch they intimidate you and bully you saying car needs this car needs that, Don’t like to accept there in the wrong and expect you to accept a gesture of Good will £50 to take down your review immediately plus star rating when we all entitled to our opinions, refuse to pay out for there mistakes and Reading branch of Mrclutch, stay well clear”
“I used Swindon branch for some time for small jobs until mechanic severely damaged my newly refurbished shock absorber whilst fitting causing damage to the seals. Component failed instantly. Head of Customer Service denies responsibility acusing me of supplying faulty part. Beware!!!
My car blue Mercedes E350 was booked to Swindon branch on 20/08/2020. My initials are LR. I do have an invoice which will be provided on request of reviews.co.uk
Please, be serious Mr Clutch!!!”
“I've posted a 3* rating simply because I believe that a -5 wouldn't get posted.
I would say AVOID Mr. Clutch and here's my experience with them at the Southampton branch.
I rang and made an appointment to have the clutch changed on my Chrysler Voyager, I was told they could do the job on a Wednesday and they would need the car for one day. This is a normal working day for me so I had to arrange to take a day off from work which didn't sit too well with my employer, anyway I arrived at the centre at around 8 a.m. and waited for the shop to open. I assume it was the shop manager who arrived first and he approached me sat in my car, in his best English ( I'm assuming he was possibly Polish) he tells me there is a problem for my car and that he cannot fix it as the parts from China have not arrived and not available for 3 weeks. I asked why he didn't phone to tell me this the evening before, he replied that he did not know the parts would not arrive, so I questioned how did he know the parts weren't here as he hadn't yet opened the shop, he said he knew before, so back to my first question " so why didn't you ring me then?" he then became agitated and began ranting about not being able to get gloves or anything else because it was all coming from China and was late because of Covid-19.
Ok, I thought to myself, I'll just have to wait 3 weeks then, so I ask if he can order a clutch and fit it when it arrives in 3 weeks time, no this is not possible he replied.
With that I left thinking I may have dodged a bullet anyway, I really didn't expect my car to be fitted with an inferior Chinese made clutch anyway which would probably not last very long. So I'm not sorry I didn't get anything done, I'm raging that there was no communication and that I lost a day's work unnecessarily, and I wouldn't recommend Mr. Clutch to anyone unless you're happy to have inferior quality parts fitted and accept shoddy service”
“I dont think sharing the whole situation on here would be good but its been a terrible experience with Mr Clutch Slough. The service was not great, the communication between employees is terrible. In all honestly Mr Clutch are great until they make a mistake. Once that happens, they take no responsibility and lie to head office.
Mr Clutch pushed me away by bribing me to accept a settlement and not come to the store again. The store manager does not know how to handle a dispute and will never admit any errors.
I had 4 major changes - EGR Valve, Turbo, throttle and general parts. The whole job had taken 3 months causing me to go back and forth to fix their mistakes, replacing wrong parts, advising incorrectly, investigating the situation with minimum effort. This company caused a huge loss but the worst bit is i was referred to as the liar. Imagine being without a car for a week because Mr Clutch making mistakes with fittings and then have the audacity to say to head office they found no 'wrong doings'
In a nutshell i have been banned from My Clutch after spending over £1500 with them. Truth of the matter is if fitting and work goes well, there your best friends , but as soon as something goes wrong they couldn't care less, didn't help they refused to let me have recordings. I would of proved them wrong.
There is one good thing and thats Lee, the manager.
Apart from that they change their story and blame you. To add another thing, i finally had a meeting with them and they cancelled on the same day.
Really bad service and they dont tell you the full story. Put it this way, i went in first and was told there was only one problem, the throttle, to then when i come to collect my car, they only then realise the exhaust is leaking oil (bare in mind this is after having the car all day). So i had to buy more and more and more.
Absolutly terrible and its a real shame because i actually enjoyed coming to this garage for my car problems.
The regional manager is terrible and the way he spoke to me and about the situation was carelessly. Too many lies and so many failures for a garage company.”
“Tried to rip my elderly mother off. Told her it needed new brakes discs, windscreen wiper does not clear the windscreen, so they failed the mot.. Went elsewhere no flew through the mot no advisory.. DON'T NOT GO THERE IF YOU HAVE NO MOTOR EXPERIENCE... THEY WILL TRY TO PULL YOUR PANTS DOWN....”
“Paid Mr Clutch for a Range Rover gearbox and confirmed that the Torque Converter came with it, they delivered the gearbox without the Torque Converter and will no longer take calls or answer messages about getting one to me or refund, no options left but to go the legal route. AVOID THIS COMPANY!!!”
“Had my mot test today. Got more than 15 major and dangerous reasons for failure of mot. Most of them silly reasons. My car is absolutely fine. I drove this car more than year . Never had any problems. Just serviced two months ago. It seems crazy to me. I will never ever go again and request you not to go to them for mot. They will destroy your car mot history. Now I have no other option left as all garage closing soon because of Corona virus.”
“disconcerting that 2 items were mised completely by the mot tester.
one tyre was on the wrong way round it is a directional tyre which is a fail .told the back box on the exhaust needed doing but in fact the exhaust was blowing in two places had I fixed the only part required by Mr clutch it would have failed the re test. was booked in for 12 on re test but not done until 12.45 . I told the guy on the desk about the tyre being the wrong way round and he wasn't bothered even though I had sorted it.not impressed by the low standard of mot testing won't be going back. will probably get an apology but would rather you monitored your testers better.”
“Mr Clutch failed to declare severe corrosion on an advisory when they did an MOT on a vehicle we then bought. Had it been on advisory we would not have bought the car.”
“Took our Freelander 1 in to have the clutch done.
It took nearly two days. The car was returned to me three times and I could not get it into gear - it took them 3 hours to sort it out.
They claimed that it needed the DMF at the same time (doubling the cost), but could not tell me what was wrong with it, and would not return the old parts for me to have a look at.
When I drove away it overheated and I had to fill the cooling system with water as it had been left empty. The EML was repeatedly coming on and the turbo was not providing any boost. Further to that the steering wheel was turned to the right when going straight.
Months later I am still waiting for them to agree to repair the car and pay for my garage bill whilst on holiday.
I have not had an apology.
I will never use them again.”
