“Booked an MOT online the night before. Turned up and the staff at the centre knew all about it and were ready for me.
Left the car with them while I went for breakfast, came back and it was all done.
Very easy, fast and efficient service.”
“I booked and paid for an MOT appointment online. The process was quick and easy. Finding the entrance of the Aldershot branch is a bit tricky but don't give up. The staff are welcoming, it was quick and the price very good - what is there not to like?”
“Brilliant service. I missed my original time slot so they let me book it in alter for free. Also the points my car failed its MOT on were shown to me under the ramps so I knew exactly what was wrong.”
“The site has always in the past been very good under the previous manager, whilst i am sure the new manager is very good at what he does, there are signs that perhaps the attention to detail is not as good as it once was, being a loyal customer who has spent a lot of money in the site in the last few years, as well as introduced friends to the site as well, it is a little worrying as to whether that original level of Customer service previously enjoyed, and particularly the recognition of the value of previous spend is taken into consideration when quoting for work that needs to be carried out.
I appreciate that nobody gets anything for nothing, but a reasonable discount for continued good custom should be offered as a default, and not necessarily just after having being asked for.
All of the above said, the standard of work is still good, and i am sure that where the change of manager is concerned it may just be a "bedding in" period that's required before he recognises some of the work he needs to do, to keep loyal customers coming back time after time.
If i had completed this review 12 months or even 6 months ago, it would have been a 5* rating, as it is, with the above and also the fact that the Customer waiting area was not in good order (ripped chairs, old newspapers strewn around, telly not working etc) i have to unfortunately change that down to a 4* rating instead.
In essence, very good, but must try harder!”
“Very good friendly service. Great price on my Mot, let's face it who wants to pay loads and I have been given a discount for the last two years as a returning customer. Can't fault it really.”
“I went to Mr Clutch in High Wycombe to get my AC serviced, I've had bad experiences with AC servicing in the past, with the pipes developing leaks in older cars. I called up on a Saturday expecting to have to wait a week but they managed to fit me the same hour. I took the car there and they were done within an hour. It's been a few days now and no problems. Instead of hidden charges, there was a hidden discount not advertised on the banner outside so it was even cheaper than expected. That's what I call a cracking service!
I've already booked my annual service at Mr Clutch and I expect I'll be going there for all my usual motoring maintenance from now on.”
“Terrible. I took my car here for an mot and full service. After the mot was done, I recieved a rather panicked call and an engineer told me my car had failed the mot and needed about £500 worth of work done. They told me the back and front brake disks needed replacement and were completely worn down. Unsure and unable to afford this, I phoned my stepdad (who used to work as a mechanic) to get his opinion, he told me to pick the car up and then he'd take a look at it before I forked over £500. When I picked the car up I was handed an mot pass certificate and the only recommendations were relating to a chip in my windscreen! So they lied over the phone about it failing the mot. Then my stepdad took a look and the brake disks were totally fine, he reckoned about 3000 miles left and also pointed out that my car has a warning function for when the brake disks have worn down and need replacing! I'm so annoyed at mr clutch, they clearly just saw a young female so decided to bullshit about work that needed doing to scare me into forking out £500! I'm sure there must be some fair trading standards law against lying to a customer like that! 100% do not recommend.”
“Superb efficient and friendly service.
The first time I have visited Mr Clutch in High Wycombe, and I would definitely return.
Thanks in particular to Laura - receptionist, Dave - mechanic and Pete - manager.”
