“Eugene at Crawley branch is a credit to the company. Very professional, courteous, efficient and unflappable under pressure in a very busy branch. I think excellent customer service should always be noted and his certainly deserves to be acknowledged.”
“As a new driver I hadn't gone through the process of an MOT and service and my family recommended Mr Clutch. Ease of booking was great and they informed me of the process etc well. They called me up same day to collect my car. Only fault I had was when I collected my car there was a half eaten pasty on my passengers seat which certainly wasn't there when I dropped it off, humorous but very unprofessional.”
“I was able to book an MOT on Friday evening for the next day and when I took the car in was dealt with promptly and courteously. I would recommend Mr Clutch to anyone looking for an MOT.”
“Extremely recommended this centre. It was my first MOT in this country and mechanic give me all information about car and in what condition, very helpful, thank you !”
“I've used Halfords for about 4 years for MOT & annual serving. I never felt ripped off, they completely had my trust, & I therefore became a loyal customer & openly recommended them. A few months ago I needed a new fly wheel/clutch thingy (the mechanics of cars are clearly NOT my thing).
This was diagnosed at Halfords, who provided me with a quote. I was about the give the go-ahead but decided to make a call to at least one other company for a comparison quote because it was going to cost me something in the region of £1500 (I can't fully remember but it wasn't far off that figure). That's when I called Mr Clutch. The price difference was huge! So much so that that I thought it was too good to be true. I carried out the necessary checks re work guarantees etc, & came to the conclusion that I'd be daft not to get the works done at Mr Clutch. I even asked Halfords if they could price match - they couldn't come anywhere near. I think the price difference was at least £500.
Mr Clutch carried out the works, & nearly 3000 miles later, so far so good. The guy who dealt with my initial enquiry & made the booking was brilliant, & when I put the car in, who I dealt with then was also great. Never underestimate good customer service!
I recently returned to have my annual service & MOT carried out. The reason I went to Mr Clutch was, to be honest, because they were cheaper than Halfords (about £40 I think). Again, the guy I dealt with was great.
I have to go a bit out of my way to go to Mr Clutch but so far it has been worth it. Halfords may have permanently lost my custom ....& I recommended 6 friends/family to that particular Halfords so their custom may also be lost as I've already started singing the praises of Mr Clutch :-)”
